[Jaime Marchwinski]

Hi Jennifer,

Thanks for providing me with that information.

Can you provide me with the URL of the calendar that you are importing?  Are these duplicates coming from one calendar or from multiple calendars?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Hi Keith,

Thanks for providing me with this information.

Can you also provide me with some screenshots of how the ticket looks on the backend, so that I can try to replicate the issue that you are seeing?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Hi Owen,

You can find that information in the database in wp_postmeta > _tribe_tickets_meta

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Lindsay,

Thanks for providing me with this information.

I tested this out with your site and was able to see the buttons that you are referring to.  Would you mind directing me to the page where you are seeing this so that I can take a look?

You may want to clear your cache and history on your phone and test again to see if this still happens.

If it does, can you confirm whether it happens when testing using a default WordPress theme, like ‘Twentyseventeen’?

Let me know how that goes and if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Joseph,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Lisa,

Thanks so much for reaching out!

https://wordpress.org/plugins/wp-all-export/ is a great plugin to export event data as a .csv file (for Excel or other spreadsheets). Can you give that a try and see if it works for you?

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Lindsay,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

You can create a new folder here with those styles:

wp-content/themes/YOUR_THEME/tribe-events/tribe-events.css

Here is another article that you may find useful on this topic as well:

https://theeventscalendar.com/knowledgebase/changing-fonts-and-colours/

Let me know how that goes and if you have any other questions on this topic!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Bill,

Thanks so much for reaching out!

As a first step, can you update all of your Events Calendar related plugins to their most recent versions and then test again to see if this issue still occurs?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great weekend!

[Jaime Marchwinski]

Hi Kristin,

Thanks for providing me with that information.

Did clearing the cache make any difference?

Unfortunately this feature is not available out of the box, however you can try altering the CSS in order to delay the transition, perhaps using the transition-delay property.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gesine,

Thanks for providing me with this information.

Can you update The Events Calendar to the most recent version, and then test if this issue still occurs, by deleting the event and import, and then re-importing?

In addition, can you provide me with the URL that you are importing, so that I can run some tests on my end as well?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

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