[Jaime Marchwinski]

Hi Wesley,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Daniel,

Thanks so much for reaching out!

I’m wondering if this is a conflict between our plugin and The Events Calendar Category Colors.  Would you mind deactivating that plugin temporarily to see if that changes the order of things?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Marc,

Thanks so much for reaching out again here!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tyler,

Thanks so much for reaching out!

I’m sorry to hear that you no longer have use for one of our plugins.  You can fill out a refund form here:

https://theeventscalendar.com/knowledgebase/refund-policy/

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Marc,

Thanks so much for reaching out!

Are you looking to have your organizers add their photo on the front-end of the site?  If so, you are correct.  That isn’t currently possible.  You can provide your organizers with privileges to the back end so that they can add these images themselves, and assign them a role so that they don’t have complete Admin permissions.

Let me know if you need any further clarification on this issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tanya,

Thanks so much for reaching out!

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates and views can be edited.  In your case, I’d recommend starting off by taking a look at the tickets/email.php template.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Antonio,

Thanks so much for reaching out again!

Unfortunately I am seeing that no results are found when I click on these URLs that you provided.  Would you mind double-checking them so that I can investigate your issue further?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Greg,

Thanks for reaching out!

I’m glad you were able to find a workaround for the issue for now.  Is there anything else that you need assistance with?

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Stephen,

Thanks so much for opening up a new thread here!

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.

This way I will get access to any updates or customizations you might have made.

Let me know if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to figure things out, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Gretchen,

Okay, I understand.  In that case, can you take a screenshot of a ticket that you have set up, along with the Memberships tab that is set up at the bottom of that page?

I’d like to try to replicate the scenario that you are experiencing.

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Brett,

I was referring to the screenshot of the Attendees Tab that says: 8 Going, 0 Remaining.  Can you take a screenshot of the ticket in the Edit Event page?

It seems that there are 4 attendees missing somewhere.  Did anyone cancel for this event, or were attendees deleted?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gretchen,

Can you try turning on the setting under Events Settings < Tickets that says “Require users to log in before they purchase tickets”?

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

This reply is private.

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