Help Desk

Bought Events Calendar Pro & Events Ticket Plus – Don't Need Eventbrite Tickets

  • Posts: 2 Topics: 1
    | Permalink

    Hello there,

    I recently purchased 3 of your premium extensions but found out I don’t need the Eventbrite one. I am keeping the other two but am wondering if there is a way to get a refund on the Eventbrite extension. Please let me know!

    Posts: 2269
    | Permalink

    Hi Tyler,

    Thanks so much for reaching out!

    I’m sorry to hear that you no longer have use for one of our plugins.  You can fill out a refund form here:

    https://theeventscalendar.com/knowledgebase/refund-policy/

    Let me know if you have any other questions!

     

    Thanks,

    Jaime

    Posts: 2 Topics: 1
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    Hello there,

    I have put that in but still haven’t heard anything. Is there anything else I can do to make the refund happen?

    Thank you!

    Tyler

    Posts: 2269
    | Permalink

    Sorry about that!  I can process that refund for you.  Just to confirm, you’d like a refund for just the Eventbrite Tickets plugin?

    Posts: 2 Topics: 1
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    Hello Jaime,

    Exactly! We are still using the other two. Anything else I need to do to
    process the refund? Thanks again!

    All the best,

    Tyler Bryden
    Owner, SixFive
    519-854-6565 | tyler@sixfive.co | sixfive.co | 201 King Street, London,
    Ontario

    Posts: 2269
    | Permalink

    Hi Tyler,

    Nope, you are all set.  You should see funds returned to your account within 5-10 days.

    Let me know if anything else comes up!

     

    Thanks,

    Jaime

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