Home › Forums › Ticket Products › Event Tickets Plus › Data updates on Community event attendees page
- This topic has 4 replies, 2 voices, and was last updated 6 years, 2 months ago by Marc.
-
AuthorPosts
-
February 5, 2018 at 10:06 am #1444344MarcParticipant
Hi,
We encounter some issue with data update:
1) Number of checked-in attendees is incorrect (please check the first screenshot)
2) Order status is wrong and we have to wait for a long time so see the correct value (please check the second screenshot)We urgently need a solution to these issues. Thanks for your help.
February 5, 2018 at 10:50 am #1444377MarcParticipantIt seems data are updated when a new order is passed, and page content “forced” to update.
February 7, 2018 at 3:12 pm #1446999Jaime MarchwinskiKeymasterHi Marc,
Thanks so much for reaching out again here!
As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating
When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.
A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.
The next step would be to go through our testing for conflicts procedure and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
But, before you do that, there are 2 things I would advise:
1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)
Let me know how that goes!
Thanks,
Jaime
March 1, 2018 at 8:35 am #1467291Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
AuthorPosts
- The topic ‘Data updates on Community event attendees page’ is closed to new replies.