[Jaime Marchwinski]

Hi Signe,

Try adding the following to your wp-config.php file instead:

define('WP_DEBUG', true);

// Don't display errors on the front end, instead...
define('WP_DEBUG_DISPLAY', false);

// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);


Let me know what you find!

Thanks,
Jaime

[Jaime Marchwinski]

Thanks for providing me with that information.

I do see that the Community Tickets are not appearing on your front end submission form.

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Ah okay, I understand.

I’m not seeing the shortcode that you included on that page.  Would you mind re-sending?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Laura,

I’d recommend you start off with WP Crontol (which won’t set up a real cron job) and if that doesn’t give you the results that you’re looking for, then you can move to Easy Cron.

I hope that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi April,

Thanks for providing me with that information.

I imported the ICS to my site and was able to preview and import the events.  When you try to import the events, what results do you find?

The first five events there for me were 5 events occurring today (August 16) and they all imported for today.

Let me know what you find and if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gordon,

I’d recommend you change the permalink structure to Post Name, so that it did not include the Post ID as well.

You can read more about permalinks best practices here:

https://theeventscalendar.com/knowledgebase/permalinks-best-practices/

I hope that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sean,

Thanks for providing me with this information.

As a first troubleshooting step, can you try flushing your permalinks by going to Settings < Permalinks and Save Changes.  You will want to clear your browser and site cache as well after doing this.

After that, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Leah,

Unfortunately this feature is not currently available out of the box.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/custom-development/ 

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

As far as you other issue goes, can you open a separate thread, so that we can keep it to one issue per thread.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gordon,

Glad to hear it!  Let’s keep it to one issue per thread, so can you please open up a new thread for your other issue?

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dee,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Brent,

Thanks so much for reaching out!

The best way to do this would be to set up an RSS feed.  You can read more about that here:

https://theeventscalendar.com/knowledgebase/subscribing-calendars-via-rss/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Leah,

Thanks so much for reaching out!

As a first step, can you update all of your Events Calendar related plugins to their most recent versions and test if this issue still occurs?

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Belinda,

Thanks so much for reaching out!

In order to work with Google Maps, you do need to have a Google Maps API Key, and although you need to enter your billing information, you will not necessarily be billed, based on your usage.

See this article for more information:

https://theeventscalendar.com/important-google-maps-api-changes/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Samuel,

Thanks so much for reaching out!

Would you mind opening a new thread in our Events Calendar PRO forum, so that we can better assist you there?

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sean,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

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