[Jaime Marchwinski]

Hi Pau,

You can download a fresh copy of the current version of our plugin, or a previous version on you Downloads page.  That should restore the functionality you need.  Before doing so, please create a backup of your site, just in case.

You can use the [tribe_events] shortcode and add in a date range, so that it forces the shortcode to display past events.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Christopher,

Thanks for providing me with those screenshots.  Unfortunately, I still am not able to replicate this issue, as the percentage seems to change as expected when moving tickets.

I’d encourage your to go through our full testing for conflicts procedure and let us know what you find out.

Another option would be for you to install the third-party plugin, Health Check, which can mimic a bare WordPress install while your site visitors still see your site the way that it normally appears.

Let me know how that goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Andrea,

Thanks so much for providing me with all of that information.

To address your first issue, as I think you’ve already figured out, your scheduled imports will no longer import if you reach the daily limit.  You can read more about what is considered part of that 100 imports here:

https://theeventscalendar.com/knowledgebase/event-aggregators-import-limits-work/

You can also upgrade your license to include more imports here:

https://theeventscalendar.com/license-keys/

As far as your location issue goes, that is related to a known issue that we are currently working on.  In the meantime, manually changing the address is the only way to correct the issue.  I have added this thread to the bug report so that you will be notified when a fix becomes available for this issue.

For the multi-day issue, does this occur for every multi-day event, or just particular ones?  Can you take a screenshot of one of the events where you see this issue, so I can try to replicate things on my end?  Does this occur from any feed, or only the feed that has issues importing?

Let’s start there.  We try to keep threads to one issue per thread to make sure we cover everything.  I know we haven’t yet addressed the feed that doesn’t import, but I want to make sure we address all of your issues separately.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Russell,

Thanks for getting that information to me.

As a next step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Great, the video worked so I was able to see the issue in action.

Unfortunately, I could reproduce the same issue on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Sorry, it still doesn’t work!

In any case, looking back on the most recent screenshot you sent, the event should be configured so that the first event date is the same.  Then you can add additional dates after that, but there should not be a date range within that first date.

Let me know if you need further clarification on this set-up!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Matt,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kevin,

Thanks so much for reaching out!

In other words, if you just have the option set to Completed, then an email is not sent?  Does this occur even after you manually change an order from Processing to Completed?

In order for emails to be sent with those settings, the admin must change the order from Processing to Completed.

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Vladimir,

Thanks so much for reaching out!

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are here and here.

Unfortunately, I could reproduce the same issue on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Carla,

Thanks so much for reaching out!

I’m not seeing a license attached to the email address on this thread.  If you are posting about The Events Calendar, would you mind reposting your question over on our WordPress.org forums?

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Dylan,

Thanks so much for reaching out!

That snippet did not work for me either.  Instead, you can try to use or modify the following snippet to suit your needs:

https://gist.github.com/cliffordp/4f06f95dbff364242cf54a3b5271b182

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to find a solution, and thanks for sharing!

You are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Kevin,

Thanks so much for reaching out!

You can edit the email template.  I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.  I’d start off by looking at the tickets/email.php template.

You can also add the event date to ticket emails using the snippet provided in the following article:

https://theeventscalendar.com/knowledgebase/adding-the-event-date-to-ticket-emails/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Liesel,

Thanks for those screenshots!

As a next step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

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