Moving a ticket purchase not altering attendee count

[Christopher Muldrow]

We are trying to move a ticket from one event to another. The move works, but the attendee count on the list of events is not changing.

[Christopher Muldrow]

I’ve tried turning off Paypal, but no luck there.

[Jaime Marchwinski]

Hi Christopher,

Thanks so much for reaching out!

You can move your attendees using the following tutorial as your guide:

https://theeventscalendar.com/knowledgebase/moving-tickets/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Christopher Muldrow]

We’ve been able to move them, it’s just not correctly changing the attendee
counts in the events admin listing.

[Jaime Marchwinski]

Hi Christopher,

I just test this functionality on my own site and things seem to be working as expected.  Would you mind taking some screenshots of what you are seeing, so that I can get a better idea of what we are working with?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Christopher Muldrow]

This reply is private.

[Christopher Muldrow]

This reply is private.

[Jaime Marchwinski]

Hi Christopher,

Thanks for providing me with those screenshots.  Unfortunately, I still am not able to replicate this issue, as the percentage seems to change as expected when moving tickets.

I’d encourage your to go through our full testing for conflicts procedure and let us know what you find out.

Another option would be for you to install the third-party plugin, Health Check, which can mimic a bare WordPress install while your site visitors still see your site the way that it normally appears.

Let me know how that goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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