[Jaime Marchwinski]

Hi Edward,

Unfortunately I still cannot view the video.

In any case, looking back on the most recent screenshot you sent, the event should be configured so that the first event date is the same.  Then you can add additional dates after that, but there should not be a date range within that first date.  Does that make sense?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Nadja,

Can you re-post your new issue in a new thread? We try to keep things to one issue per thread, so that we can ensure each issue gets the attention it deserves.

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks for reaching out again and we appreciate your feedback!

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are here and here.

Unfortunately, Facebook imports are currently out of our hands and we are working on creating a solution that will work for our customers.

We appreciate your patience and understanding in this matter.

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Hannes,

Thanks so much for reaching out again!

This seems like an issue to bring up with WooCommerce Support, as the code that you are looking at relates to their plugin.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michael,

Thanks for reaching out!

It’s worth noting here that soft 404s may not be a big issue, if they aren’t affecting anything on your site.  I know that you are concerned about your SEO, and that is a common issue.  Please take a look at this Knowledgebase article that we have about this exact issue, to give you some more insight and explanation: https://theeventscalendar.com/knowledgebase/404_and_seo/

If you deactivate all other plugins and revert to a default WordPress theme, like ‘Twentseventeen’, do you still see the same issue?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Russell,

Thanks so much for reaching out again!

Just so you are aware, if a thread has no response for three weeks, it does self-close, which is what happened in your previous thread.

In any case, let’s try to start troubleshooting the issue again!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

I cannot replicate the issue that you are experiencing, though we are having issues with our Facebook API so that may be part of the issue.

Can you try connecting again and let me know what you see?

Also, can you try removing your Event Aggregator license and add it back in, and then refresh your connection?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual?

Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Andrea,

Thanks so much for reaching out!

You can try changing your Event Update Authority under Events Settings < Imports so that changes are not made to your calendar once they are imported.

https://theeventscalendar.com/knowledgebase/event-aggregator-import-settings/#update-authority

In addition, can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual?

Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Eric,

Thanks so much for reaching out!

Are you having an issue with the way that Tribe Commerce is set up?

Can you take some screenshots of where you are seeing this error message appear?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gabriela,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Unfortunately, recurring events still don’t support tickets in the way that you are referring to. You can technically add tickets to a series, but it will be the same ticket on every occurrence in the series (i.e. you won’t be able to distinguish which occurrence the user intended to purchase the ticket for). Sorry for the bad news here!

One way around this would be to create a series of recurring events and then to break each event from the series, and add a ticket for that event.<span class=”Apple-converted-space”>  </span>You would essentially be using the recurring event feature to populate your calendar, and then create separate tickets for all events.<span class=”Apple-converted-space”>  </span>I know that this is not an ideal solution, but it is a workable one for now.

In addition, we’d love for you to vote on this idea in our feature request, as we do take customer feedback into consideration when implementing new features:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets

Let me know how it goes and if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Linda,

Thanks so much for reaching out!

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are here and here.

Also, can you provide me with some URLs, and I will test them out on my end to see if I get the same results?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad to hear that things are working, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad you were able to figure things out, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Cory,

You can try to dequeue some of our scripts using the following extension:

https://theeventscalendar.com/extensions/dequeue-assets/

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Chris,

I’m sorry to hear that rolling back to a previous version did not work for you.

Shortcodes should be working as expected in version 4.6.7.  What was the exact shortcode that you were using?  And can you link me to the page where that shortcode is used?

Unfortunately I do not have an ETA on when the import bug will be resolved, but your previous thread was added to the bug report so that you would be notified when a fix becomes available.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

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