[Jaime Marchwinski]

Hi Edward,

Looking back on the most recent screenshot you sent, the event should be configured so that the first event date is the same.  Then you can add additional dates after that, but there should not be a date range within that first date.  Does that make sense?

Unfortunately, I’m unable to view the video for some reason, would you mind resending the link?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Nadja,

Thanks for providing me with that link.

Unfortunately, I could reproduce the same issue on my end. I have logged a bug report for this so it can be addressed in one of our next maintenance releases of our plugins.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

In the meantime, you can try the workaround provided in the following forum thread:

https://theeventscalendar.com/support/forums/topic/issue-with-view-all-events-link-on-future-months/

Let me know how that goes and if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks for all of this information.

Unfortunately, the video link did not work for me so I was unable to see things in action.  Would you mind resending?

Also, the functionality works as expected for me using 2017 theme, so I am unable to replicate the issue that you are describing.

Since it seems that you have found the source of your issue, you can copy and edit the template as necessary, using our Themer’s Guide as you guide.

Let me know if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Anders,

We do not currently have a renewal discount in place unfortunately.  Feel free to check back on this page for future deals:

https://theeventscalendar.com/deals-coupons-discounts/

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since this issue has been resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Nick,

You can go to Events < Help and scroll down to see how many imports are being used daily by each site there.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Sounds great, will do!

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Shelley,

Okay, so I can confirm that everything is working as expected on your site, as this issue only occurs with multiple categories.

One solution for this would be to make one category a parent category and another category a child category of that parent.  In the shortcode, just put the parent category and you will see all of the events for both categories.

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Derek,

Thank you for your explanation.

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Shelley,

So far, I’m still not able to replicate the issue that you are describing.  Can you try using one category at a time and see if that gives you the functionality that you’re looking for.

In the meantime, can you provide me with your updated system information in a private reply?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Edward,

Would you mind taking a screenshot of what the event looks like now on the backend?  Unfortunately I’m not able to replicate this issue, as I just tested the functionality.

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Rachel,

I’m sorry that I didn’t have better news for you.  You can fill out the refund request form here:

https://theeventscalendar.com/knowledgebase/refund-policy/?utm_medium=email-support&utm_source=helpscout&utm_campaign=support

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Eddie,

Thank you for clarifying.

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

You can add in the following functions to that template, using the Themer’s Guide as you guide:

• tribe_get_organizer_details
• tribe_get_formatted_cost

Also, here is a complete list of all of our available functions:

https://theeventscalendar.com/functions/

Let me know how that goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Tony,

Thanks so much for reaching out!

This is not a known issue, and I haven’t seen something like this occur before.  Would it be possible for you to just delete that test event to avoid this from happening?

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

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