Can't save/publish ticketed events once WooCommerce is installed

[Mike]

Hello all,

i recently just download the latest version of events calendar pro and events tickets plus. I also installed the latest version of woocommerce. I don’t know why but when i try to save an event w/o woocommerce, it allows me to save but as soon as I reactivate woocommerce and i try to publish or save an event… it goes to a blank page that has a -1 on it. Not sure why.

i removed all my customization, did it just fresh, reinstalled everything over…it just when ever i have woocommerce installed it does not allow me to save/publish events. yes the events have tickets enabled which is why I am posting on event tickets plus forum.

not sure whats it doing this…or whats causing it. please let me know.

[Jaime Marchwinski]

Hi Mike,

Thanks so much for reaching out!

Can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Mike]

So first I deactivated woocommerce, after that I did that..the problem went away. That was the last plug-in i installed before i got the error. once i reactivated woocommerce, the problem came back.

I reverted back to 2017 and the problem persisted. I removed my customization, the problem persisted.

is what the debugger spat out:

[13-Apr-2018 16:46:35 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/stageidg/public_html/carshowcalendars/wp-includes/functions.php on line 3729
[13-Apr-2018 16:47:09 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/stageidg/public_html/carshowcalendars/wp-includes/functions.php on line 3729
[13-Apr-2018 16:47:15 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/stageidg/public_html/carshowcalendars/wp-includes/functions.php on line 3729

[Mike]

update: I think I might have mistakenly forgot to activate 2017, and the updating/publishing an event worked. but i am still getting this same debug error. The error happens when i have enfold theme, and woocommerce activated but when i activate just enfold theme, the event update/publish works, when i activate enfold with woocommerce plug-in, that is when i get the -1 and i am unable to update/publish an event.

I ran another test…the problem only happens if the event sells tickets. I created another event that i didnt have any tickets and i was able to publish the event.

so the scenario is this

Enfold theme with woocommerce, and create a ticketed event = does not save or publish
Enfold theme with woocommerce, regular event (no tickets) = does save and publish
Enfold theme without woocommerce, create a ticketed (RSVP) event = does save or publish
Enfold theme without woocommerce, regular event (no ticket) = does save or publish
2017 theme with woocommerce, create a ticketed event = does save and publish
2017 theme with woocommerce, regular event (no ticket) = does save and publish
2017 theme without woocommerce, create a ticketed (rsvp) event = does save or publish

[13-Apr-2018 16:46:35 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/stageidg/public_html/carshowcalendars/wp-includes/functions.php on line 3729
[13-Apr-2018 16:47:09 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/stageidg/public_html/carshowcalendars/wp-includes/functions.php on line 3729
[13-Apr-2018 16:47:15 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/stageidg/public_html/carshowcalendars/wp-includes/functions.php on line 3729
[13-Apr-2018 16:57:12 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/stageidg/public_html/carshowcalendars/wp-includes/functions.php on line 3729
[13-Apr-2018 16:57:21 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/stageidg/public_html/carshowcalendars/wp-includes/functions.php on line 3729
[13-Apr-2018 16:57:32 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/stageidg/public_html/carshowcalendars/wp-includes/functions.php on line 3729
[13-Apr-2018 16:57:40 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/stageidg/public_html/carshowcalendars/wp-includes/functions.php on line 3729
[13-Apr-2018 16:57:52 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/stageidg/public_html/carshowcalendars/wp-includes/functions.php on line 3729
[13-Apr-2018 16:58:02 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/stageidg/public_html/carshowcalendars/wp-includes/functions.php on line 3729

• This reply was modified 8 years ago by Mike. Reason: tried more scenarios and found different output

[Mike]

If its any consolation, we have this same exact set up on a different website: enfold, woocommerce, event tickets plus, events calendar pro…but the versions of those are older (4.5.3 for events tickets plus, woocommerce 3.1.5, events cal pro 4.4.15)

[Jaime Marchwinski]

Hi Mike,

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.

This way I will get access to any updates or customizations you might have made.

Basically the goal here is just for me to confirm that this issue is present on the latest version of our plugin.  I cannot guarantee that I can provide a resolution to this issue.

Please also note that support for theme conflicts is limited as stated in our support policy.

You may also want to reach out to your theme developers in the meantime to see if they have any solutions for you on this issue as well.

 

Thanks,

Jaime

[Mike]

This reply is private.

[Mike]

The issue has been resolved..i had to update to the newest version of my theme….so i guess it was theme issue but its weird since the enfold theme i had installed was just 4.3.2 and the one i just installed right now is 4.3.5 but what ever it was…it’s now fixed 😀 thank you for the help regardless 🙂

• This reply was modified 8 years ago by Mike.

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Author]

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