All of my imports are "not queued up". Connection to Facebook won't refresh

[Citizen LocalMotive]

All of my scheduled Facebook imports the last hour or so have been resulting in an error that says “The import being fetched is not queued up for importing. Please try the import again.”

In poking around about it, I noticed I have a warning that my connection to Facebook will expire in 2 days under APIs in settings. So I clicked the button “Refresh your connection to Facebook”, but that just spins and spins. The button to “Log into Facebook” never becomes active.

Are my imports not queued up for importing because my Facebook connection has been lost? What is the problem?

I am logged on to Facebook, btw. I have no problem accessing my account.

Thank you.
Carolyn

[Jaime Marchwinski]

Thanks so much for reaching out!

I cannot replicate the issue that you are experiencing, though we are having issues with our Facebook API so that may be part of the issue.

Can you try connecting again and let me know what you see?

Also, can you try removing your Event Aggregator license and add it back in, and then refresh your connection?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual?

Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts