[Hunter]

Hello and welcome 🙂

Thank you for considering our plugins for your project! I’d be more than happy to help answer your questions.

Do I need to install WooCommerce to use the Eventbrite add-on?

You do not need WooCommerce to use the Eventbrite Tickets plugin. An iFrame appears beneath the event details where users can add tickets to their cart and check out, all of which is handled by Eventbrite.

Do I need to install either of the Event Tickets add-ons to make either of these scenarios possible?

Event Tickets and Event Tickets Plus are not required to use the Eventbrite Tickets plugin either.

Some of her classes will require the guest to upload an image when they register for the class. Do you offer an upload image field?

Unfortunately there is no built-in feature allowing users to upload photos included in our plugins, but I’m unsure whether that’s possible when checking out through Eventbrite. Depending on what you end up doing will determine your options when it comes to incorporating image upload capabilities, but I’ve built something similar to what you’re requesting, so if you end up with a license to one (or multiple) of our premium plugin licenses, feel free to create a new thread after you set up your theeventscalendar.com account and we’d be happy to help look into some options for you.

I hope I’ve sufficiently addressed your questions and if you need help with anything else, don’t hesitate to reply back! Thanks and have a wonderful rest of your day!

[Hunter]

Hi and welcome 🙂

If you are also setting the import status to ‘Draft’ (as seen here), there is unfortunately a bug which duplicates events upon reentry. I don’t see any temporary workaround other than changing the import status, so if that’s possible give it a shot and let me know if events still duplicate.

I’ve added this forum thread to the ticket which helps expedite the process of getting a fix included in an upcoming release. I don’t have a precise date when it will be available, but please stay tuned to our Release Notes and the plugin changelogs for more information. Thanks again and let me know if you’ve got any additional questions or comments. Cheers!

[Hunter]

Hey Cody!

My apologies for the delayed response, I believe I typed up a reply and added this forum thread to the logged bug report we have resembling what you’ve shared with me but apparently it never got sent! With that said, we are aware of the issue and a fix should be included in an upcoming maintenance release.

It’s marked as Priority Level 1 which means it is being fast-tracked. Please stay tuned to our Release Notes and the plugin changelogs for more information. Thanks again and let me know if you’ve got any additional questions or comments. Cheers!

[Hunter]

Hi Jim,

Please forgive my delayed response, I’ve somehow missed the thread and did not mean to put off answering this long! It’s definitely best practice to have a test site set up where you can fully troubleshoot any issues you’re having with your site. This applies not just for our plugins. It’s also best to introduce updates into a test environment before applying them to your live site so you can get an idea of any potential conflicts.

So far, am I the only user to have a conflict between the latest TEC Pro version and Site Origin Page Builder?

There are a few bugs related to the SiteOrigin Page builder, but none are marked higher than Priority Level 3 which is an indication it is not a widespread problem. You also mention you’re having troubles validating your license keys. If you’re still having this issue, please ensure all of our plugins are updated to the latest versions, review the Testing for conflicts guide and Finding and Inputting Your License Key guides and let me know if you’re able to successfully save your license key.

Hunter: I had a friend set up the debug utility and this is what’s being returned when the Event using Page Builder “breaks”: Undefined offset: 0 in /home2/sfvaudub/public_html/dev/wp-includes/meta.php on line 489

Does that help?

I’m honestly not sure whether it helps due to my limited experience with the Page Builder plugin, but I’ll include this to the logged bug report. I’m sure the developers will appreciate you sharing the error with us.

I apologize again for the delayed response and I’ll be sure to pay extra attention to this thread until we get it resolved. Thanks and have a great evening!

[Hunter]

My pleasure!

[Hunter]

Hey Rob,

I’d be happy to help further assist. If you wanted to include the event cost to the Related Events section, you’d create a template override as explained in the Themer’s Guide and include the following code:

<?php echo tribe_get_cost( $post->ID ); ?>

To include the event description, you’d include the following line:

<?php echo apply_filters( 'the_content', $post->post_content ); ?>

Please note you’ll have to manage from here on out, but the code above should get you started. Take care 🙂

[Hunter]

Please go ahead and send over your System Information as a private reply so I can make sure we’re on the same page prior to testing.

If you have the time, is there any way you can downgrade to the version(s) just before the version you believe this particular issue appeared in? Let me know if that makes sense and if you are able to fulfill this request, let me know what you find.

Thanks! Cheers 🙂

[Hunter]

Thank you for the update. Can you please send over a calendar URL or .ics file so I can attempt to reproduce the behavior? It would also be appreciated if you could provide a screenshot of your Events > Import > New Import screen. Please fill in the form as if you were setting up the scheduled import. I’ll also need a screenshot of your Events > Settings > Imports screens.

I’ll compare what I find to what you’ve shared with me in addition to our list of known issues and we’ll go from there. Thanks again for the update and taking the time to thoroughly test the conflict and report back with helpful information. Cheers 🙂

[Hunter]

Hey Stephan,

I understand your frustration and I apologize our plugin seems to be a frequent cause of conflict on your site. Software/code is constantly evolving, so when something “breaks” after an update, it’s usually an indication there is code you’re using which needs to be updated. It’s always recommended to review our Release Notes and the plugin changelogs whenever you see an update prior to updating, that way you know if any changes you’ve made might be affected by the update.

It’s always best practice to have a testing site where you can fully troubleshoot issues. This applies not only for our plugins. I actually apply all updates on testing sites before doing them on my live sites in case something goes wrong along the way. It took many instances similar to what you’re going through to finally start being more proactive.

WordPress is not known to be as simple as Wix or Squarespace, for example, but the tradeoff is much greater control over every aspect of your site. We have named some helpful plugins that can reduce on the time spent identifying and resolving conflicts, so please take a moment and review our Favorite Developer Plugins Knowledgebase article. If you still have any questions, feel free to reply back and I’ll do my best to address them.

Between your server’s error log, WP_DEBUG, the Testing for conflicts guide, and our support team, there shouldn’t be any reason your site majorly suffers from faulty code in our plugins, apart from a fatal error or something in that realm of seriousness (which usually get resolved immediately).

In order to continue receiving troubleshooting support for your initial issue, you will need to review the Testing for conflicts guide once more with WP_DEBUG set to true and be sure to check your browser console for errors. Please review the instructions in my last response and I’d be happy to further investigate.

If things get beyond your level of expertise, it might be best to hire a professional developer to help resolve conflicts outside the scope of our support policy. We also have a list of non-affiliated customizers that can help in these instances.

Please keep me updated and have a great afternoon 🙂

[Hunter]

Hello,

Thank you for your patience while I further investigated the matter. I can confirm the shortcode is not honoring past dates using map view. I apologize it took a few responses to locate the bug report describing your issue. I’ve added this forum thread to the ticket which helps expedite the process of getting a fix included in an upcoming release. I don’t have a precise date when it will be available, but please stay tuned to our Release Notes and the plugin changelogs for more information. Thanks again and let me know if you’ve got any additional questions or comments. Cheers!

[Hunter]

Welcome back,

I’d be happy to compare your issue to our known bugs and attempt to reproduce the behavior on my test site, but before doing so I’ll need you to follow the instructions in my previous response and reply back with what you learn. They are required steps to continue receiving support.

If you’d rather go another direction, you can visit our Refunds page and we’d be happy to process that for you.

Please let me know how you’d like to proceed and we’ll go from there. Thank you for understanding and have a great afternoon!

[Hunter]

Hello,

Thank you for your patience while I discussed the matter further with one of our front-end experts. Try using the following line to adjust the venue name link:

.tribe-venue-widget-wrapper .tribe-venue-widget-venue .tribe-venue-widget-venue-name a {
enter-your: code;
}

Please let me know if this helps answer your question. Cheers 🙂

[Hunter]

Hello 🙂

My sincerest apologies for the delayed response! I assigned this thread to myself but somehow it got lost in the mix. I notice in your System Information you have the Facebook Events and iCal Importer plugins installed on your site. If you’re not aware, we are in the process of retiring both of these plugins and replacing it with our newest plugin, Event Aggregator.

You have been granted a license for Event Aggregator and it is set to expire on the same date your Facebook Events license expires. For information, please review our Moving to Event Aggregator Knowledgebase article and if you run into any issues along the way, please create a separate thread.

I also notice in your System Information you have outdated versions of our plugins installed. It’s recommended you stay updated with the most recent versions to avoid conflict.

In response to your initial issue, can you please send over a link or .ics file of the calendar feed you’re having the timezone issues with? Once I have that, I’ll have a better idea on how to proceed.

Again, I am so sorry for the extremely belated response and I’ll be sure to pay special attention to this thread until we have a resolution. Thank you and have a wonderful afternoon!

[Hunter]

Thank you for letting me know you’ve got things figured out and also for sharing your solution for others to learn from. Feel free to create a new thread if you have any more questions or comments and have a pleasant evening. Cheers!

[Hunter]

My pleasure! Thanks again for your patience 🙂

[Author]

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