reCAPTCHA not working since last update

[Stephan]

Hi,

got lot´s of troubles since last update.

Here´s another one:

With activated reCAPTCHA API, users are not able to push the “Submit event”-button anymore. It just don´t responds.
With deactivated reCAPTCHA everything works finde, but i get lots of spam….

With the last version of community events, i didn´t have this (and many other) problems.

I´d appreciate your help in this matter

Cheers

Stephan

[Hunter]

Hey Stephan,

Sorry to see you’re having troubles. Can you test again as recommended in the Testing for conflicts guide, but please make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict.

I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply.

Thank you and have a wonderful evening! Cheers 🙂

[Stephan]

Hi Hunter,

i´m sorry but i´m unable to comply with your suggestions. I don´t have enough skills in operating wordpress.
All I know is so far: Before the last update everything worked fine, after the update nearly everything was muddled up 🙁

Why can´t the basic functions not work out of the box – even after an update?
In other supports-threads the MT-staff tells me that there must be conflicts with my theme/plug-ins/etc… but if that´s the simple truth – why did everything work problem-free with the last version of community-events? I didn´t change the theme or any plug-in since then…. I don´t have to be Sherlock Holmes to conclude that the new version is responsible for the problems… or do i misinterpret something.
I just want to use your tool without beeing scared before any update – as a freelancer i don´t have the time….
no other plug in causes troubles so frequent like yours does. (sorry, had to release my frustrations this morning – hope you´re not pissed of 🙂

Is there something a layman like me can do now to restore functionality of this paid plug in?

Hopefully

Stephan

[Hunter]

Hey Stephan,

I understand your frustration and I apologize our plugin seems to be a frequent cause of conflict on your site. Software/code is constantly evolving, so when something “breaks” after an update, it’s usually an indication there is code you’re using which needs to be updated. It’s always recommended to review our Release Notes and the plugin changelogs whenever you see an update prior to updating, that way you know if any changes you’ve made might be affected by the update.

It’s always best practice to have a testing site where you can fully troubleshoot issues. This applies not only for our plugins. I actually apply all updates on testing sites before doing them on my live sites in case something goes wrong along the way. It took many instances similar to what you’re going through to finally start being more proactive.

WordPress is not known to be as simple as Wix or Squarespace, for example, but the tradeoff is much greater control over every aspect of your site. We have named some helpful plugins that can reduce on the time spent identifying and resolving conflicts, so please take a moment and review our Favorite Developer Plugins Knowledgebase article. If you still have any questions, feel free to reply back and I’ll do my best to address them.

Between your server’s error log, WP_DEBUG, the Testing for conflicts guide, and our support team, there shouldn’t be any reason your site majorly suffers from faulty code in our plugins, apart from a fatal error or something in that realm of seriousness (which usually get resolved immediately).

In order to continue receiving troubleshooting support for your initial issue, you will need to review the Testing for conflicts guide once more with WP_DEBUG set to true and be sure to check your browser console for errors. Please review the instructions in my last response and I’d be happy to further investigate.

If things get beyond your level of expertise, it might be best to hire a professional developer to help resolve conflicts outside the scope of our support policy. We also have a list of non-affiliated customizers that can help in these instances.

Please keep me updated and have a great afternoon 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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