[George]

Hey Gordon,

Thanks for reaching out to us here. The good news is that there is, indeed, a filter for that message text if you’re using our WooCommerce Tickets add-on specifically – at this time, not all other ticketing add-ons have a similar filter.

You should be able to change that message with some PHP like this, added to your theme’s functions.php file:

function gpeery_woo_email_message() {
    return __( "You've been added to our reservation list!" );
}
add_filter( 'wootickets_email_message', 'gpeery_woo_email_message' );

Let me know if this helps! 🙂

Cheers,
George

[George]

Hey Gary,

Sorry you’ve run into some trouble with this now. I’m a bit confused as to what the exact issues you’re describing here are though, so to start can you address these questions here?

1. You mention that when you click to add images, you’re “returned” to the main edit screen – do you mean that you are on an edit-Event screen in your site’s admin area here, and then when you try to add an image, you’re brought to another admin page instead of remaining on the edit-Event screen? Take screenshots of the exact locations you’re working on and being redirected to if possible.

2. What images are you running into trouble with when you try adding them? Do you mean when you click “Add Media” above your edit-Event text area, and try just inserting images into the Events content? Or do you mean the “Featured Image” on the side of the edit-Event content area?

3. Finally, for now, you mention that these issues only started happening recently. Can you clarify exactly when the issues started happening, and try to think of any changes you made just before the changes started happening? For example, were things working fine, then you updated your theme, and then things broke like this? How about any plugin updates, WordPress core updates, etc.?

One last item is that it says on your forum submission here that your WP Version is 3.1.1 – is this a typo, and do you instead mean 4.1.1? If not, one thing that would definitely need to be done here is to update your version of WordPress itself. 3.1.1 is quite old and will not work with the Events plugins (and many other plugins and themes, too).

Apologies for how long this is! Just wanted to cover as much ground as possible here before our weekend absence settles in 🙂

Let us know about the points raised here and we’ll take things from there, thanks Gary!

— George

[George]

Hey Alex,

Thanks for reaching out here – I’m curious, what are the exact aspects of recurrence functionality you’re looking for when you describe “recurring ticketing function”?

As for your questions about the plugins you listed and if it’s a fully-functioning ticketing solution, this again also depends on the details of what you mean. A fully-functioning ticket solution can already exist with just The Events Calendar (free version), WooCommerce (free), and our Woo Tickets extension alone.

But if you need front-end submitted events, then regardless of what combination of things you get, at this time users can not submit actual tickets from the front-end. This is not planned to become a feature either, as far as I know.

If you have the Events Calendar PRO add-on, then users can indeed specify the recurrence information (or lack thereof) of an event they submit. But they can not submit actual tickets.

Does the information here help clarify things at all? If not, let me know in more detail what things you’re curious about and we can hopefully offer some more accurate help 🙂

Cheers,
George

[George]

Hey Aaron,

Sorry you’ve run into some trouble here – these are indeed some odd issues, so to get started we should first start narrowing down possible places where this issue could be arising from:

1. First, can you take a screenshot of the post content of your March 24th test event? (this one → http://thesinglegourmet.net/event/the-last-minute-gourmet-event/)

2. Next, can you check your WordPress theme files and look for a folder there called /tribe-events? If you find this folder in your theme, what files do you find in there?

3. Finally, for now, can you recall making any customizations to any parts of the core plugin code? Are there developers or designers on your team who might have?

Let us know about these three things here, they’re a good place to start while we continue investigating your issues here.

Thank you!
George

[George]

Hey Sharad,

Sorry to hear about your troubles here – I’m wondering, if you deactivate All in One Events Calendar, do these issues improve at all?

If not, I’d recommend running through the full set of steps described here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let us know what you find! 🙂

Thanks,
George

[George]

Hey Maria,

Thanks for your information here – apologies for the slight delay here, I’ve been scratching my head over this issue for a bit.

Just wanted to pop in quick to answer your question about where the scripts reside – and, yes, it is indeed in the /resources folder. The loading of the full script vs. the minified script is likely not to blame for your actual issues here, but it’s just an anomaly I noticed that could hint at other elements of your site not functioning as expected.

While we try to think of other possible culprits here, one thing I noticed we haven’t addressed as of now in this issue is the permissions configuration on your server.

This is worth checking out and ensuring is properly set up right now, just to at least rule it out as a potential culprit to further narrow down the issue.

Basically, what you want to check on is to ensure that the file permissions for your server’s WordPress installation, and especially the /wp-content directory, are set to 755, recursively, and owned by the web server.

If those things are not something you’re familiar with, definitely contact your web host support – it should be a quick thing for them to check, and change if the permissions are NOT currently at those settings…

Let us know if this helps at all, or at least if the permissions are indeed at this configuration.

Thank you so much for your patience! We’re working on this and can hopefully resolve it soon 🙂

Thanks a ton Maria, cheers!
George

• This reply was modified 11 years, 1 month ago by George.

[George]

Hey Catherine,

Okay, thanks for clarifying some things. So, the current state of affairs is that:

1. The missing month name issue is fixed.
2. The styles are a bit different, but we can address this later, a simple fix.
3. The tooltip-related issues are gone if you ensure Gustavo’s plugin deactivated and you ensure all your plugin files are un-modified at their original “out-of-the-box” state.

Is this an accurate summary of where things stand on your site? Again, we can proceed with further tweaking and styles stuff after this from here, I just want to get to a “clean” point where there aren’t any actual problems remaining – maybe requests and customizations, but nothing actually broken as expected.

Let me know if this where we are currently at!

Thanks,
George

[George]

Cool! Keep us posted Christopher.

— George

[George]

Hey Deborah,

Just wanted to update you that we’re still looking into this, I’m trying to recreate the problems and investigate possible culprits for this, stay tuned! We’ll have a more substantive update soon.

Thank you so much for being patient, we’re working on this.

Sorry for the delays,
George

[George]

Hey Jaime,

Thanks for sharing these details here. Unfortunately, this seems to be quite theme-specific – so while I’ll try to figure out what’s going on here and how to ensure it works on events templates, I think in the meantime the best bet is that you contact your theme developer and explain this problem in detail. They may be able to offer more insight here as to why it’s not working on certain events pages.

Thanks,
George

[George]

Hey Jim,

Here’s an example screenshot of the attendee’s list page → https://theeventscalendar.com/content/uploads/2013/02/woo-attendees.png

As for adding custom data via custom columns, yes, you can do this, but it is unfortunately far beyond the scope of customer support we can provide and something you’d have to take the reins on entirely.

I’m happy to offer some general advice on getting started with that, though. You can indeed use get_post_meta() to retrieve the custom meta for any given item, but to modify actual columns, you’ll need to modify that admin template and modify table columns using the WP_List_Table class within WordPress.

There are many tutorials on doing this, so definitely explore and search around the web a bit to find something that works well for you. This is an example of one of these tutorials → http://code.tutsplus.com/articles/add-a-custom-column-in-posts-and-custom-post-types-admin-screen–wp-24934

Play around with things, ensure you keep backups of all your custom code and any important data in case you happen to make a mistake, and research everything if you’re not familiar with it! 🙂 You should be able to put together something quite useful.

Let us know if this helps, or if you have any other questions or concerns.

Cheers!
George

[George]

Thanks for the update Earl, best of luck with your site!

Cheers,
George

[George]

Hey Orlando,

To use the Events Calendar and the Facebook events add-on, you will need to download the core plugin, which is called “The Events Calendar”, here → https://wordpress.org/plugins/the-events-calendar/

That is completely free and always will be.

After installing that, you can then purchase the Facebook Events add-on, but you do not need to buy any other add-ons, including “Events Calendar PRO”.

Let us know if that’s clear.

Thanks,
George

[George]

Hey Catherine,

Your issues are quite odd, especially since you nothing was customized. Is there any chance another team member or developer or something might have made customizations, or at least altered files, on your site?

The reason I ask is because another developer on our team, Barry, took a look at your issues and reported some odd behavior he found. For example, the following JavaScript error on your calendar page:

uncaught exception: TemplateError: ReferenceError: dateDisplay is not defined (on tribe_tmpl_tooltip line 6)

This would indicate that something along the lines of [[=dateDisplay]] exists inside month/tooltip.php in the core plugin files, or in tribe-events/month/tooltip.php in your theme – can you check both places and see if you indeed do find something like [[=dateDisplay]]?

After you report on that, can you also share what your date format settings are for The Events Calendar? You can find these options in Events > Settings > Display in your admin, take a screenshot of the whole “Date Format” section like I did in this screenshot → https://cloudup.com/cqxwL1tBo70

Let us know what you find on both things!

Thanks,
George

[George]

Hey Patrice,

We indeed have a Nonprofit Partnership Program that many great organizations are taking part in.

Your best bet is to read through some of the details, and then apply, on this page → https://theeventscalendar.com/apply-for-nppp/

Let us know if that helps or if you have any other questions or concerns!

Cheers,
George

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