[George]

Hello,

You mention here that you’re using “dp pro event calender plugin” – can you clarify exactly what you mean by this? Do you mean this plugin here → http://codecanyon.net/item/wordpress-pro-event-calendar/2485867

If not, do you mean the Events Calendar PRO add-on that we sell here on theeventscalendar.com?

[George]

Hey Catherine,

I can relate to your stress and am sorry you’re dealing with that right now – your issues are quite odd in how they’re manifesting, so your patience while we try to figure out the culprits is greatly appreciate. For now, can you address these three points?

1. What specific issue goes away with Twenty Fifteen enabled?

2. Also, have you made any code customizations in any place on your site?

3. Finally, for now, can you verify server permissions for us? This is something that you may need to reach out to your web hosting provider for help with, but basically, the directories running WordPress should all have their permissions at 755, recursively, and all owned by the web server. If this is not something you’re familiar, contact your hosting provider support for this. If the permissions are not at these settings, see if they can set it to them and if that helps.

Thank you!
George

[George]

Hey Dorothy,

I’ve downloaded your .zip today and will be investigating these issues, and will report back on them.

As for the temporary CSS fix, are you sure you added those styles at the bottom of your theme’s style.css, and then re-uploaded this modified style.css file to replace the un-modified one? If so, then how about adding !important to those CSS rules, like this:

body.tribe-events-page-template #pagetitlecontainer h1.pagetitle {
    display: none !important;
}
body.tribe-events-page-template #pagetitlecontainer h1.pagetitle:first-of-type {
    display: block !important;
}

Does that help at all?

Stay tuned for updates after I investigate your theme, thank you for your patience.

George

[George]

Hello,

I would not recommend removing this line of code:

<?php echo tribe_events_template_data( $post ); ?>

However, if you do this and it works fine for you and you don’t find any problems, then I guess it’s fine for you to do that while waiting for a solution from the other plugin developer.

Please keep us posted on that developer’s response here, I will leave this ticket “Open” so you can reply but mark it “Resolved” for now.

Thanks!
George

[George]

Hey Jim,

While I cannot speak to how your custom WooCommerce solution works or integrates with anything, I can clarify something about tickets here that may help:

You can create one event, and create 2 different ticket levels on that event – one for 8pm, and for 10pm. Each ticket will be its own “Product” within WooCommerce – that sounds to me like what you’re looking for, do you agree?

Now, for the event itself, it’s true that you can only have one start time and one end time. If the 10pm show ends at midnight, for example, the event itself would have a start time of 8pm and an end time of 12am, with one ticket for the 8pm – 10pm showing, and the other ticket for the 10pm – 12am showing (just examples here). Each ticket will be its own product, and can be tracked separately, all that, but it will still be one “parent” event – you know what I mean?

Let me know if this does or does not make sense, and whether it helps or not.

Cheers!
George

[George]

Hey Mason,

I do not know of any ways to solve the WPML problems right now, but like I mention, The Events Calendar does follow i18n standards and works fine with translations in general. There are many other translation plugins out there, which may be a decent temporary fix if they work correctly for now, until Events Calendar is fully integrated with WPML. I’m sorry to disappoint here Mason!

Also, I removed your login information – we cannot log into customer sites.

I appreciate the EDD FES files and will report back after investigating these conflicts more closely.

Thanks,
George

[George]

Hey Earl,

Do these issues only happen if The Events Calendar is active?

[George]

Hey Vincent,

That information should be correct information as far as passing the ID of an Event Category via URL, but to actually have filtering work based on that ID, as far as I can think you’d need to write extra code that looks for this ID and actively filters the results.

This is not default feature and something usually only possible with an add-on like the Filterbar addon.

For further information to help you take the reins on the custom coding, I’d recommend looking into and researching functions like pre_get_posts() that would let you customize queries before they run.

— George

[George]

Great! Best of luck with your site 🙂

George

[George]

Okay, thanks for sharing the update Simon. Best of luck with your site.

George

[George]

Hey Catherine,

Thanks for investigating conflicts. Just to be clear, what is “Community Cal”? Do you mean our own “Community Events” add-on, or another plugin? If you mean another plugin, can you link to where you found this online?

And so, in a default theme, with “Community Cal” deactivated, some of your problems go away? That’s indeed interesting.

Unfortunately, it’s hard to narrow down the source of things here. I’d be curious if you can leave your site in a state where a default theme like Twenty Twelve is active, and all plugins on your site except The Events Calendar and any Events add-ons are deactivated. Is this possible? Even for just 24 hours?

Thanks,
George

[George]

Hey Conor,

Sorry you’ve run into some trouble here. I’m curious about a few pieces of information that might help us with troubleshooting and to find out the source of this problem:

1. What page template do you currently have selected in the “Events Template” option of your Events Display settings? This can be found in Events > Settings > Display, as shown in this screenshot → https://cloudup.com/c6JAYTebdPz
2. Does changing the selected page template there help this issue at all?
3. If changing the selected page template does not help, can you run through the steps laid out in this knowledgebase article? → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let us know what you find for each of these steps Conor!

Thanks,
George

[George]

Hey Catherine,

You do not need to delete any plugins at the moment, and getting another license here will not change anything.

Just to be clear, have you activated a default theme and followed each of the steps listed in that article I linked you to? If not, please go through them one by one – if you get to the point on your site where The Events Calendar and Events Calendar PRO are the only plugins active on your site, and a default theme like Twenty Thirteen or Twenty Twelve is active on your site, leave your site in this state and let us know about it – we will go check out your site again in this state and see what we can learn.

Thank you for your patience thus far,
George

[George]

Hey Dorothy,

While you’re not allowed to turn around and sell the plugin, the Quattro theme itself is a derivative work of WordPress – as all plugins and themes are – and so by any rational legal or moral standard it should be licensed under the GPL license. This is an open-source license, so yes, while you should not go selling the theme claiming it’s your own, for the purposes of just us debugging the problems here, we’d need to take a closer look and it’s fine to share a copy of it with us.

If not, or you’re worried, please contact the Quattro team for assistance here. They may disagree with my statements here, which are not guaranteed to be legally accurate in any way, and you can go about sharing or not sharing the theme at your discretion. It’s 100% your call and you do not have to share it, I may be wrong here.

However, getting parts of the theme piecemeal will not be very useful to us here, and I cannot think of any other way to get more specific about solving this problem than looking at your theme directly…except for CSS like the following, which will hide all titles except the first one:

body.tribe-events-page-template #pagetitlecontainer h1.pagetitle {
    display: none;
}
body.tribe-events-page-template #pagetitlecontainer h1.pagetitle:first-of-type {
    display: block;
}

If you add that at the bottom of your theme’s style.css file, it may help, although like I mentioned, this is not very specific and only shows whatever the first title element on the page happens to be. So it might not solve everything for you.

Let us know if this helps! 🙂

Cheers,
George

[George]

Okay, thanks for the update Catherine.

I’m curious, what do you find if you run through the steps laid out in this knowledgebase article? → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let us know what you find – your issues seem related to a conflict stemming from your theme or another plugin.

— George

[Author]

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