[George]

Glad to hear it Jo! Best of luck with your site 🙂

[George]

No worries Evgenii, sorry we don’t have the bandwidth to offer more specific help here. Since your specific questions about the thumbnails are addressed here, I’ll close up this particular ticket, but don’t hesitate to come back and open a new ticket at any time if you have other questions or concerns!

Cheers! Best of luck with your customizing 🙂
George

[George]

Hey Mason,

We unfortunately do not have any specific integration with WPML at this time, although The Events Calendar does comply completely with standard WordPress internationalization functions.

As for the EDD tickets and EDD Front-end submission bug, can you share a link directly to your site and to a post or page with something to purchase so we can see this live?

Finally, can you share a .zip of your copy of EDD Front End Submissions with us here so we can test this in-depth locally? You can choose “Set as private reply” before submitting your post with us to keep the link private – you can share files via Dropbox.com, or http://ge.tt, or anything similar to that.

Thanks!
George

[George]

Okay, please do!

Thanks,
George

[George]

Are there any PHP errors that displayed on your site after changing that?

What issues now remain on your site?

— George

[George]

Hey Dimitri,

Hm, sorry you didn’t have any luck there.

There are two general things I can recommend here – first, try finding a single.php file in your theme, then duplicate it and rename this duplicate single-tribe_events.php. If you save that file, see if anything changes at all. If not, you can alternatively copy the code from single.php and then use that to make a custom version of the single-event.php template file for The Events Calendar. This alternative is a bit more code-heavy, and you’d have to ensure that you create this file according to our Themer’s Guide here, but it may help →

The second option I can think of would be to just go throughout various instance of Event listings on your site and manually write CSS to correct for some of the layout issues. For example, on the page you originally linked to, some CSS like the following would technically help to make the events title at least appear on the page:

body.single #tribe-events-pg-template {
    margin-top: 11em;
}

That “11em” value is somewhat arbitrary, but it worked decently for me when I tested it on your site → https://cloudup.com/c0RoOfB5ubJ

Note, however, that this would value would need to be adjusted for your site’s mobile views and such as the browser size changes. For help with that, you can get started with a resource like this one that describes ways to handle writing different CSS for different browser or device widths → https://css-tricks.com/css-media-queries/. Your theme may have CSS like media queries that you can copy and use for your customizations, too.

If you have a theme developer or anyone who helped customize the site for you, see if they can help – be sure to keep backups of all custom code you write, too.

I hope the information here helps Dimitri!

Cheers,
George

[George]

Hey Aggelos,

Thanks for testing and confirming that this happens only if that plugin is active. I’ve got two suggestions here.

First is to reach out to the plugin developer and let them know about these issues. Their plugin page has a pretty bold call-out for bug reports and the like, so it’s worth hitting them up →

The second idea I have might help you out here, or at least might help them with debugging this issue. I downloaded the plugin and looked through its code quick, and found a function that hooks onto WordPress’ the_content filter. It’s pretty much always a bad idea to filter the_content, at least generically – and unfortunately, this plugin is generically filtering the_content, which may be causing problems here (maybe not, though).

One way to test this is to have the plugin active on your site, and then add the following line of code to your theme’s functions.php file:

remove_filter( 'the_content', 'Contact_Form_maker_fornt_end_main', 5000 );

Then save the file, and see if this helps at all.

Let us know what you find!

Thanks,
George

[George]

Hey Earl,

If you’re downloading the files but they keep getting extracted, that is definitely a problem. Are you using the Safari browser when you do this? If so, that unfortunately automatically un-zips .zip files, a very annoying thing for WordPress users everywhere 🙂

I’d recommend either trying a different web browser, just to download those files, or disabling this auto-unzipping feature in Safari (you can learn how here → http://apple.stackexchange.com/questions/961/how-to-stop-safari-from-unzipping-files-after-download)

If you get that working, see if anything improves! Let us know.

George

[George]

No problem! Cheers Matthew 🙂

[George]

Hi Vincent,

There are several ways to do this – if you’re code-savvy, you can use things like _get_queried_object()->term_id_, but implementing all that into your customization is something you’ll have to take the reins on here.

A simpler way, to be honest, is a little “Hacky”, but works fine! 🙂 Basically, just head to “Events Categories” in your admin, and hover over a specific category whose ID you want to find. Then, note what the _tag_ID_ URL parameter is set to in the URL string when you hover over it (or when you click to that category and see it in the URL bar, if your browser doesn’t show the URL on hover…).

Here’s a screenshot illustrating this – in this example, my mouse is hovering over the “Barbecue” category → https://cloudup.com/c8wJvzJXs6Q

Cheers!
George

[George]

Hey Mason,

We may not be able to share a lot of custom code depending on what your exact issues are.

To be clear, you opened this ticket because of a suspected conflict, which you described thusly:

Here is what happens after activating EDD Tickets: a box is added to the downloads to choose number of downloads. I’m selling videos so there isn’t any number to be chosen.
In addition, the tickets do not appear on the events page nor do they appear in the downloads back-end page.

So, is the conflict with WPML this conflict? Or is there some other conflict that is unrelated to that previously-described one?

If there’s some other conflict than that, and it’s the exact issue mentioned in the ticket you linked to, then I’d recommend following Barry’s suggestions in that ticket → https://theeventscalendar.com/support/forums/topic/hook-into-filter-bars-event-category-to-achieve-wpml-translation/

If that is not your exact issue, then please clarify what exact things are not working as expected. I apologize for asking you to clarify what the problem is, but at this point it just isn’t 100% clear to me because the scope of the issue has changed a bit, and I just want to make sure that we’re addressing the problems on your site accurately. It’s slightly annoying but will ensure we actually can help you, or at least offer the accurate advice here.

Thanks for your patience Mason. Let me know the details of exactly what is not working right between WPML and The Events Calendar – the more details, the better, and bonus points for screen shots! 🙂

Cheers,
George

[George]

Hey Paul,

I’m glad the code is working. As for hiding the header, the original CSS I shared with you does work. An alternative to that CSS is this:

body.events-archive .df-page-header {
    display: none !important;
}

This code will work, but depending on where you add it, it may not take effect (this is what it seems based on your feedback so far, at least). I’d recommend avoiding the Editor that is built into your WordPress admin area, and manually editing files over FTP and re-uploading them to your site after making edits. You can alternatively make a Child Theme.

I hope that information helps Paul! Since those are are related to some customizations, and your original queries here have been resolved, I’ll go ahead and close up this support ticket. If other issues arise, come back and open a new ticket at any time!

And remember – after the next plugin update, the original code I shared with you will work, and is better than the current solution. So for now, use the solution in place. But bookmark this ticket for future reference, or make note of that Gist link somewhere for yourself, and after updating to the next version, get rid of the code you added now and add the other, simpler code in its place. Should work just as well 🙂

Cheers!
George

[George]

Hey Maria,

I’m curious, have you contacted the WPMU Domain Mapping support about this issue at all? If not, I think it would be worth describing, just because at this point the issue does not seem to so much be The Events Calendar itself. I’m thinking of notes like this one:

The error was NOT there before I mapped the new domain from zambia.partnershipsfordevelopment.net to zbidf.org so makes me think this is causing it.

That’s quite odd, and I’m curious if by reaching out to the WPMU Domain Mapping team you can then confirm that all your domain mapping itself is configured correctly. There may be similar issues in the support forums already that might be helpful, as well.

Can you clarify exactly what your site setup is here? For example, is your new site http://zbidf.org/events/ on a different server or anything from http://zambiadev.partnershipsfordevelopment.net/events/? Is http://zambiadev.partnershipsfordevelopment.net/events/ the original site, and http://zbidf.org/events/ is pointing to that – meaning the root partnershipsfordevelopment.net itself is a WordPress MultiSite network installation?

Thanks for your patience, seriously! 🙂
George

[George]

Hey Dorothy!

Cool site, I’m glad you’ve found the plugin useful so far!

I’m curious, this seems like an issue specific to your theme so would you be able to send a .zip of your theme to us for closer inspection here?

You can send a .zip via a public download link from a site like Dropbox.com, or http://get.tt, and then share that link here for us to download – you can check the “Set as private reply” button here before submitting your reply just to keep that link private so only you and our support team can access it 🙂

Cheers!
George

[George]

No problem! Best of luck with your site and any other customizations you intend to make – be sure to keep backups of any custom code you write! 🙂

Cheers,
George

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