Mapped domain and Events Calendar

[Maria]

Hello,

I have a website below that is using a mapped domain – zidf.org

Some the functionality for the plugin doesn’t seem to be working under the new domain – is there something I need to change to get this working ?

Specifically the links, viewing options, maps etc don’t seem to working.

The are working correctly on the dev site http://zambiadev.partnershipsfordevelopment.net/events/ here but not on the ( remapped primary domain ) http://zbidf.org/events/

Any help would be appreciated.

[Maria]

Sorry the original domain that I have the license attached to is zambia.partnersfordevelopment.net which remaps to zbidf.org – is there something I need to change to get working correctly. many thanks

[Maria]

I have looked into it a little bit with my web host and there is a javascript error on the live domain.

Uncaught ReferenceError: debug is not defined (http://zbidf.org/wp-content/plugins/events-calendar-pro/resources/tribe-events-pro.js?ver=3.9.1)

Does this offer any clues ?

Many thanks,

Maria

[Gustavo Bordoni]

Hi Maria,

Thanks for reaching out to us.

Just to check, have you tried the things we point out on our Testing for Conflicts page?

Normally these JS errors are because of theme and/or plugins.

Let me know, and I will try to help you further if that doesn’t solve your issue.

my Best Regards,

[Maria]

Hi Gustavo, thank you I’ll take a look for sure. It was working before I mapped the domain to a new address using WordPress MU Domain mapping plugin – so will investigate a bit further today with your suggestions. Thanks for the reply – Maria

[Maria]

Comparing the dev site ( working ) and the live site ( not working ) – there is a javascript error that crops up when de-bugging in Chrome.

The error says – Uncaught reference error – debug defined.

// @ifdef DEBUG
dbug && debug.info( ‘TEC Debug: tribe-events-pro.js successfully loaded’ );
// @endif

The bits that are not working on the live site. http://zbidf.org/events/ are the top menu ( Events from, Search, Find, near and View as, previous events link, and Google Maps on the individual events page. )

Does this ring any immediate bells with you, the error does not appear on the dev site ( literally a copy of the live site before I added the domain mapping – and a little more content ) – http://zambiadev.partnershipsfordevelopment.net/events/

My client has the website for reviewing now so I do not want to change anything.

The error was NOT there before I mapped the new domain from zambia.partnershipsfordevelopment.net to zbidf.org so makes me think this is causing it.

Any clues with this additional info.

Am searching threads with the hope of finding something …

[Maria]

Hi there,

as part of testing I have ‘cloned’ the site exactly

here http://zbidfclone.partnershipsfordevelopment.net/

and the Events area works perfectly again ( Events menu bar, google maps

The difference being there is no mapped domain.

On the live site the primary domain is set to zbidf.org from zambia.partnershipsfordevlopment.net – does this bring things any closer to an answer ?

I am hoping to make the site ‘fully live’ by the end of the month as it is on a soft launch at the moment.

Many thanks for any help you can give in advance.

[Gustavo Bordoni]

This reply is private.

[Maria]

Thanks Gustavo,

I will give that a go today, many thanks.

Maria

[Maria]

Hi Gustavo,

I have emailed support Lean at support but not heard back yet.

Can I add this new domain myself to test this theory ? I basically need to add zbidf.org to my registered domains.

Many thanks,

Maria

[Gustavo Bordoni]

Hi Maria,

Our team is off for a few days because of a Team Gathering that Tribe does once a year, they should be back real soon. I cannot do that for you because it requires permissions I do not have on the system.

I will try to reach out to the people that are responsible for this task and see what they can do.

My best Regards,

[Maria]

Hi Gustavo – ah I see, everyone needs a break hey ! No problem as long as I know – I thought maybe the message got lost somewhere. Will be patient. Thanks. Maria

[Maria]

This reply is private.

[Maria]

Hi Gustavo,

Still no luck with this I am afraid – ZBIDF.org has now been added to my list of licensed domains ( it just seemed to pick it up when I deleted the dev site domain ).

Unfortunately the functionality is still not working on the live site with the mapped domain.

This is my cloned site which works perfectly http://zbidfclone.partnershipsfordevelopment.net/events/
This is my live site that doesn’t work correctly http://zbidf.org/events/

I have tried de-installing and re-installing the plugin but to no avail. The problem does seem to be with the pro plugin on this particular site – can you suggest what I might try next here.

Many thanks,

Maria

[George]

Hey Maria,

Your patience with this issue means a ton – thanks for being cool while we dug into this and tried to figure it out!

While the issue is something we’ve seen on other sites before, like Gustavo mentioned it is usually because of some weird theme or plugin conflict, or an outdated version of jQuery or something similar.

These things do not seem to be the case on your site, so while the issue is familiar on the surface, the way it’s manifesting is a bit unique (as far as I know).

One thing that stands out to me is that on your development site, the tribe-events-pro JavaScript file being loaded is the minified version (tribe-events-pro.min.js), while on http://zbidf.org/events/, the version being loaded is the full, un-minified script (tribe-events-pro.js).

I’m not quite sure why this is, but I think if we can get the minified version loading on your live site instead of the un-minified version, this problem may go away.

To ensure that, I’m curious: if you head to your live site’s wp-config.php file, do you see any code like this:

define( 'SCRIPT_DEBUG', true );

If so, change that to this:

define( 'SCRIPT_DEBUG', false );

And see if anything improves.

If you do not find any code like this, can you then try heading to the actual plugin files on your live site? The exact location is /wp-content/plugins/events-calendar-pro in your case. Once there, look for the /resources subfolder and then see if you can find a file called tribe-events-pro.min.js there. Do you find this file?

Let us know what you find, and again: thank you for your patience 🙂 Hopefully we can get this working soon!

Cheers,
George

[Author]

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