[George]

Hey Earl,

I’m sorry about your troubles here, and appreciate you clarifying them.

Nobody here can manually do the installations for you, but I’m curious – if you already paid $65 for a license, then you should indeed have a valid license key and the ability to download a copy of the plugin files.

If you go to https://theeventscalendar.com/my-account/downloads/, do you find a download link for the copy of The Events Calendar PRO that you previously purchased? If so, download it and install it on your site.

Then, head to https://theeventscalendar.com/license-keys/ and copy the license key directly from that page.

Head back to your site and use that license key in the options panel.

If you cannot access either of these pages, please email [email protected] with both a copy of your original email purchase receipt, and a link back to this support ticket. We can help further from there.

Thank you!
George

[George]

Hey Vincent,

Thanks for clarifying your goals here. This is unfortunately not something fully built into the plugin, so you may need to make further tweaks to the code on your site to get things working exactly as you hope, which is a bit beyond the scope of our support here.

However, the basic idea of what you’re trying to do would be to add two query params to your URLs. First would be “taxonomy”, i.e. &taxonomy=tribe_events_cat. Then, to filter by this taxonomy, you’d need to pass the ID of the specific Events Category you’re filtering by, e.g. &tag_ID=5.

So something like this:

{url}/?action=tribe_list&tribe_paged=1&tribe_event_display=list&tribe-bar-search=yoga&taxonomy=tribe_events_cat&tag_ID=5

That’s your best place to start, but like I said, you’ll likely need to play around with this quite extensively and will need to build out a way for that tag ID parameter to be correctly generated for whatever category you’re filtering by.

I hope this helps,
George

[George]

Hey Mason,

Thanks for feedback on this – were there any specific things that made you think this was related to WPML? If so, share them here, and if you found other topics on the forums that revealed similar issues, share links to them here. There may indeed be some code we can share to help keep things working in the meantime, but as for now, I unfortunately do not know the expected release date of the next plugin. It should be publicly available by May 1.

Thanks for your patience Mason,
George

[George]

Hey Paul,

I am so sorry about this issue here – I actually made a pretty big mistake!

I’m really sorry about that Paul – the mistake is that the code I shared for changing this text will not work until the next public release of the plugin. When that release comes out, the code I shared in my original Gist (the one here) will work fine, but in the meantime, to change the Event/s instances to Class/es your best option is to instead use the code in this knowledgebase article → https://theeventscalendar.com/knowledgebase/changing-the-word-events-to-something-else/

I’m sorry for the confusion on my part! I’d recommend removing any customizations you have made to the plugin files, and then using the code I linked to above. Then, when the new update comes out, use the code in the Gist I shared earlier instead (https://gist.github.com/momnt/8cb846ebd45369e38b27).

I hope this actually helps! I’m really sorry Paul, let us know if this new code works better for you.

Cheers, and thanks for your patience with this issue,
George

[George]

Hi Aggelos,

I’m sorry you’re running into problems here. I’ve tried recreating this issue on my local site and cannot do so – so the first thing I’m curious about is what you find if you test for theme or plugin conflicts on your site.

To do this, go through all of the steps listed in our knowledgebase article on the topic here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let us know what you find in detail, and we can proceed from there. In the meantime, I will continue trying to recreate this issue.

Thank you!
George

[George]

Hey Evgenii,

Thanks for reaching out to us. There’s some good news and bad news here 🙂

First, the good news is that you can, indeed, customize the Previous and Next navigation links pretty extensively. The best way to do this is to create a custom navigation file in your theme, which will be used instead of the default markup that comes from the plugin. You can add featured images and anything else you’d like.

To learn how to do this, check out our official Themer’s Guide for guidance on making custom theme views like this → https://theeventscalendar.com/knowledgebase/themers-guide/

The specific file you’d want to override is the file in the plugin at /views/list/nav.php.

Now, the bad news: getting a specific post’s featured image requires the post ID of that specific post, but this is quite hard to get from within the navigation loop. I personally was not able to concoct a simple way to do this in about ten minutes of experimentation for this support ticket, so it might take quite a bit of trial and error to get post IDs from previous/next “pages” of events, and then use that ID to get the featured image.

I hope the information here helps you get started, and that you’re able to put something together that works for your project. Let us know if this helps or if you have other questions or concerns here!

Thanks,
George

[George]

Hey Eric,

This should indeed be possible, but unfortunately it’s not something possible “out of the box” with Events Calendar PRO or any of our specific add-ons. The only ways to enable this would be to either use some custom coding, or use a content-restriction plugin like Restrict Content Pro.

If your instructors are all a certain user-level within WordPress, you can use something Restrict Content Pro quite easily to limit certain content (including events) to only users who are at that specific user-level and above.

I mention Restrict Content Pro here just because I personally use it and can recommend it, and you can get the files for free on GitHub here → https://github.com/pippinsplugins/restrict-content-pro (although to get customer support or anything for it, you’ll need to buy a premium license at its official website).

I’m sorry if any of this is a disappointment – let us know if it helps or if you have any other questions or concerns! 🙂

Cheers,
George

[George]

Hey Dimitri,

Sorry you’re having some issues here! I’m curious about what your “Events Template” settings are – you can find this option in Events > Settings > Display in your admin, as seen in this screenshot → https://cloudup.com/cYWYN3QX5FH

What do you currently have selected? If you change this template to any other template and save your settings, then check on this issue again, does any template work better here than others?

The problems with layout here are originating from your theme, so changing templates may get your theme styles to apply differently here and make things look better.

If you don’t find that any specific Events Template works better than others here, then revert to the original template you had selected and let us know – we can take a closer look, and while this layout problem is one from your theme and we can’t fully support it, we can definitely at least offer some general advice and hopefully some specific CSS to help you get started on correcting the layout here.

Thanks!
George

[George]

Hey Joanne,

Thanks for reaching out to us here. Unfortunately, we don’t offer much support for the free versions of our plugins here, and instead only offer support for them over on the free WordPress.org plugin forums here → https://wordpress.org/plugins/the-events-calendar/

But maybe we can at least point you in the right direction here 🙂

The first thing to point out is that while the appearance of the Events List widget is dictated originally by the plugin, the actual styles can be – and most often are – overridden by your theme styles. That’s what’s happening on your site, so to change those styles, you’d need to write custom CSS at the bottom of your theme’s style.css file to override those styles.

So, the good news is that doing that may not require modifying that /views/widgets/list-widget.php file that you mentioned that directly – this makes things a bit easier.

But if you’re curious, that file should indeed exist in your plugin files, especially if the widget is showing up correctly on your site (although not styled exactly like you’d want) – I’d recommend using something like FTP to manually search for this file, instead of relying on the list of files generated in the WordPress admin area like in your screenshot.

Let us know if this helps! While we can’t offer much support here, if this helps and you can share a link to your site without a “Maintenance Mode” blocker in place so that we can see the widget styles in-person, we might be able to offer some specific CSS to help you get started on customizing the styles. (You can also just look in that /views/widgets/list-widget.php file to manually find the HTML class names for styling with CSS).

Cheers,
George

[George]

Hey Mário!

This is an interesting question, thanks for reaching out to us – I’m curious about exactly how you set up these custom headers and footers in your specific theme, would you be able to share screenshots of how you go about doing this?

We’ll take a closer look and offer any insight we can here, but unfortunately, this may be something that your theme developer will have to help with. Have you reached out to their support team for help on this? If not, I’d recommend doing that in the meantime here and see what input they might have.

Thanks,
George

[George]

Hey Jen,

Sorry you’ve run into issues here.

Unfortunately, after a little digging here the only step I can think of taking here is to head into some of the Events Filterbar plugin code directly – are you comfortable with this?

If so, basically you’ll want to head to /lib/filters/Venue.php in your Events Filterbar plugin files, and look for code around line 49 or so of the plugin – you should be looking for a line of code that looks like this:

'posts_per_page' => 200, // arbitrary limit

If you find this code, try changing the 200 there to -1, like this:

'posts_per_page' => -1,

Then save the changes to this file, refresh things on your site and see if your issues improve here at all.

This little change passes “negative one” to the ‘posts_per_page’ query parameter for Venues in the filterbar, which should tell WordPress to grab all Venues instead of cutting them off at 200.

I’m really sorry that this requires a code change like this to investigate – if this ends up helping you, then we can definitely make this a filter or something in a future update of the plugin so that changing this value is much easier.

Let us know if this helps!

Thanks,
George

[George]

Hey again Jim! 🙂

I just wanted to address your questions about outputting data from custom fields in the Attendees page – I assume that you mean outputting data into custom columns on the “Attendees List” admin page, like in this screenshot for example → https://theeventscalendar.com/content/uploads/2013/02/woo-attendees.png

Is that correct? If not, let us know what you mean in more detail – we’ll offer more specific advice.

But in general, regardless of exactly where you want to display data from custom fields, you can indeed do this just about anywhere you’d like. The trick is to simple use the WordPress function get_post_meta(), which you can read about in more detail here → http://codex.wordpress.org/Function_Reference/get_post_meta

You can use that function to pull data from any custom field from an Event.

Let us know if this helps, cheers!
George

[George]

Hey Jim,

Thanks for reaching out to us!

I’m curious: if you don’t want there to be separate tickets for events with two different “sets” like the example you provided here, how do you envision the tickets to these events being differentiated? Will users be able to buy one ticket for the event in general, and then just show up to whichever show they want?

I only ask because I don’t quite understand this aspect of your question – I’m sorry for not understanding it exactly, please explain this in a bit more detail if you can. Regardless of exactly what you mean here, however, the good news is that there are pretty robust sales reports for each ticketed event! In fact, you’ve got two great options if you’re going to WooCommerce Tickets – a Woo-specific sales report, and an “Attendees List” page generated from The Events Calendar tickets extension itself.

An example of where to find the “sales report” can be seen here → https://cloudup.com/cnJ00OZbTcj, which links to a WooCommerce Report of your event’s ticket sales. If you’re curious about how detailed these reports can be, I encourage you to check out the official Woo documentation for them here → http://docs.woothemes.com/document/reports/

The other option is the attendees list, which you can see an example of here → https://theeventscalendar.com/content/uploads/2013/02/woo-attendees.png

As you can see, the attendees is a little bit simpler, and clearly shows what each ticket “type” is, which might be very useful for your needs at the Loft on a per-event basis.

I’m sorry for how long this reply is Jim! Let us know more details about what is keeping you from wanting to make two tickets for events, so we can offer more insight on this.

I will post another reply on this ticket in response to your question about getting custom field data and outputting them on the attendees page, just because that’s a separate question and I’ll try to keep things organized 🙂

Thanks Jim!
George

[George]

Hey Matthew,

For any Events Calendar PRO license, you will have to renew the license every year.

Cheers!
George

[George]

Hey Mason,

Thanks for elaborating on the issues. So, just to be clear, if Front-end Submissions is not activated, does the EDD Tickets behavior improve at all?

Or do things not work as intended regardless of whether Front-end Submissions is active?

I’m just curious about this because it’s related to the title of your topic here, and would require different troubleshooting approaches. If your problems with EDD Tickets exist without Front-end Submissions active at all, then it’s not a specific conflict between those two plugins and there are other problems on your site.

However, if the problems only appear when both EDD Tickets and EDD Front-end Submissions are active, then you may be right about there being a conflict here with these specific items. If this is the case, then can you share a .zip of your version of Front-end Submissions with us? It’s a premium add-on, so we don’t have a license for it – and note that we’re using the files here just for development and troubleshooting purposes, so you’re not violating your license terms or anything. If you share files with us, be sure to check “Set as private reply” before submitting your reply so that only you and our support team can access the files or download link.

Thanks Mason! Your patience is appreciated and we’ll hopefully get this ironed out soon 🙂

Cheers,
George

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