Events/category blank

[smpcherrypoint]

as of today, our pages that are /event/category are blank. /events/ show just fine.

See the not working: http://mccscherrypoint.com/events/category/dining/
and the working: http://mccscherrypoint.com/events/

I disabled Yoast SEO as another tribe member mentioned in another post but that did not change anything.

Thanks,

Deborah

[George]

Hey Deborah,

Sorry you’re having trouble here.

I’m curious about a few things – first, you said that “As of today” your issues here starting happening. Just to be clear, were all these same events category pages working totally fine before today? If so, can you think of any changes off the top of your head that you made just before today? Plugin updates, theme updates, WordPress updates, code customizations, anything at all?

Also, I noticed while “Dining” is an Events Category on your site, it’s also a page at http://mccscherrypoint.com/dining/ – does every single Events Category you have show up blank? Or are there any category pages that do show up? If so, share links to those working pages if possible.

Another thing I noticed is that you seem to be using a child theme – is that right? Out of curiosity, if you’re able to temporarily activate the parent theme again, does anything change with the behavior at these Event Category links?

Thanks for addressing all these points Deborah, we’ll try to get this resolved for you as soon as possible!

— George

[smpcherrypoint]

Hi George,

The problem occurs on every category page.

I switched the theme and the problem was still there. We did reboot the server last night and have been deleted past events and media to free up disk space.

On our Dev sever, I cannot replicate the problem. They are 100% duplicates of each other and live on the same server. Some content is different but I don’t think that is impacting it.

The only code I changed most-recently was in my header file that called thumbnails. I added !is_singular( ‘tribe_events’ ) to omit thumbnails – but that was it.

[George]

Hey Deborah,

Thanks for the information here, I think it indicates some important things about your issue.

If the dev and live site are exactly the same, save for some specific server configuration things, then unfortunately the problem here may be down at your server level and not something specific with The Events Calendar. That may limit how helpful we can truly be from our end, but I’m curious about something: what do the .htaccess files for each of your sites look like?

If possible, can you copy the entire contents of both versions of your .htaccess files, and paste the unedited contents of them into separate Gists at http://gist.github.com? Then, share links to both of these Gists here [clarify which one is which, of course :)], and we’ll take a look. There might something worthwhile to check there.

One last thing – what are your site’s exact Permalink Settings if you head to Settings → Permalinks in your admin? If you change this setting, then save the permalink settings and try out the category links and everything, does any behavior change? Try out a few different Permalink formats and let us know what you find.

Thanks for your patience with this issue Deborah! It means a lot and hopefully we can get things working soon.

Sincerely,
George

[smpcherrypoint]

Hi George,

The htaccess files are identical and are the standard wordpress htaccess you’d expect. I fiddled with the permalinks and no setting changed the behavior. I copied the plugin files from my dev server to my live server and that did not make a difference. I am thinking about deleted the plugin and reinstalling it.

htaccess:

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

[smpcherrypoint]

Hi George, This is the output from debug:

Request:

events/category/recreation-entertainment
Query String:

post_type=tribe_events&tribe_events_cat=recreation-entertainment&eventDisplay=list
Matched Rewrite Rule:

(.*)events/category/(?:[^/]+/)*([^/]+)/?$
Matched Rewrite Query:

tribe_events_cat=recreation-entertainment&post_type=tribe_events&eventDisplay=list

[George]

Hey Deborah,

Just wanted to update you that we’re still looking into this, I’m trying to recreate the problems and investigate possible culprits for this, stay tuned! We’ll have a more substantive update soon.

Thank you so much for being patient, we’re working on this.

Sorry for the delays,
George

[smpcherrypoint]

Hi George,

I deleted the query then retyped it and guess what, it worked. Not sure what/how that fixed it but it did.

Must of gotten some corrupt code in there.

Thanks for your help-

[George]

Hey Deborah,

Glad to hear it! I’m sorry I wasn’t able to identify the specific problem, or recommend a solution, but I’m glad things ended up working out regardless.

With that, I’ll go ahead and close this ticket – if other issues arise, or you have any other questions or concerns, feel free to open a new ticket at any time. If you’re opening a new ticket related to this one, be sure to share a link back to this original forum thread for reference so we can pick up where we left off 🙂

Cheers!
George

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