[George]

Hey Jeff!

Thanks for your interest in our plugins. I’m sorry to say that we don’t have any such “trial” feature at this time—the best we have is our thirty-day no-questions-asked refund policy, which many folks use as a simulacrum for a trial period.

That policy means that within thirty days from your date of purchase, you can request a refund any time using the steps here → https://theeventscalendar.com/knowledgebase/refund-policy/. We will then issue a full refund immediately.

I hope this helps!
George

[George]

Sorry to hear about this, Jason!

The licenses tab works fine for me in the same versions of the plugins you list—so to help investigate this a bit, can you start by sharing your system information with us? Here’s how: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey Mark!

Thanks for reaching out.

1. Is it possible to have users create and edit their own events? (Is there a way to ensure that they only have permissions to edit their own as well)

Yes, and no—YES it is possible to let people make user accounts, and then make and edit events. But NO, it is not possible to limit their editing capabilities to only their events. You can limit edit-access to user level types, like Authors only or Editors only, but not to a specific individual user at a time. (At least, not without extensive custom development to make this a feature.)

2. Is it possible to search and provide a list or calendar view of a particular organizer’s events?

At this time, we do not have this functionality. 🙁 Sorry to disappoint!

3. Is it possible to have custom dates for recurring events? (I offer classes that are recurring but they are assigned to nights when I am available and my schedule changes from month to month)

Yes, it is possible to create specific event instances within a series, and you can get pretty clever and pattern-breaking with our recurrence features. To get a better sense of the limitations and such, though, I would recommend reading through this article → https://theeventscalendar.com/knowledgebase/pro-recurring-events/

On that note, it’s worth mentioning that we have a no-questions-asked refund policy as long as you request the refund within thirty days of your purchase. This is the closest thing we have to a “trial” period—and many people use this policy to facilitate exactly that, a trial period with our plugins to get to play around with them firsthand. So I just wanted to mention this in case it’s helpful for you, too.

Cheers!
George

[George]

Hey Bobby,

You should be able to do this by using the tribe_get_events() function on your site. While we cannot help with custom code-writing (see this article for more about that), we have a handy article about using that function here:

• https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

So, for example, something as simple as this should do the trick:


$events = tribe_get_events( array(
'posts_per_page' => 10,
'eventDisplay' => 'past'
) );


I hope this helps! Explore that knowledgebase article, tinker around a bit, and see what you can come up with—and let me know if I can try to help anything else.

Sincerely,
George

[George]

Hey Harrison,

Thanks for reaching out!

We unfortunately aren’t able to help much here, since the shortcode you’re using is not a shortcode we make. I do not know what elements you’d need, and would recommend reaching out to the Divi support folks for assistance here instead.

If there’s anything I can help with, let me know. Check out this page to see what sorts of things we’re able to help with → https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

Thank you!
George

[George]

Hey @tsunamie,

Thank you for your renewal! I’m sorry to hear about the issues your users have with adding/editing events—can you clarify if, by this, you mean users submitting events through the Community Events submission form?

Also, are these all users who have user accounts on your site? So that i.e. they have to log in to your site to submit/edit event content?

---

Finally, for now, can you post your system information here? That’ll help us investigate. You can post the information by following the steps here: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey Douglas,

Thanks for reaching out!

I can totally see how generic QR Reader apps might be a bit slow for checking tickets at the gates. If you find any other QR-code scanning solution to use, it should work well as long as it scans typical QR codes.

In terms of the rest of the attendees management process, improving this process for when there are many attendees is something we’re investing time and resources into; we can definitely improve the handling of many attendees.

Out of curiosity, and only if you’re comfortable revealing this sort of thing, what is the rough range of attendees for the type of events you’re referring to? Are you dealing with several dozens to low hundreds, for example? Many hundreds? Thousands?

Thank you!
George

[George]

Hey Craig,

I’m sorry for any trouble here, and would like to clarify two things in regards to your questions—I hope this information helps!

1. While I do not know when we definitively will release the 4.1.1 update, I do know that we will NOT be able to release by the end of today. I would not expect this to be launched until some time next week, perhaps, though this projection too is just an estimate!

2. Those folder names can be renamed, if you’re comfortable using FTP—you can head to wp-content/plugins in your site and rename the plugins so that they’re as follows:
• Filter Bar → the-events-calendar-filterbar
• Events Calendar Pro → events-calendar-pro

Sincerely,
George

[George]

Hey Josh!

There is unfortunately no support for recurring events in our free plugin.

Recurring events are ONLY available in Events Calendar Pro.

I hope this helps!
George

[George]

Hey Chris,

Sorry for the trouble here!

This is something we’re working on fixing within our products. For more elaboration on this problem, and see to a temporary code snippet that you can use to get that information to be included in your CSVs, check out this thread here → https://theeventscalendar.com/support/forums/topic/attendees-list-is-missing-purchaser-name-since-4-1-update

As noted in that thread, we’re working on fixing this outright in a future release.

The temporary code fix, to save you a click if you just want the fix itself, is to copy and paste the code from this Gist into your theme’s functions.php file:

https://gist.github.com/barryhughes/3be509552be340039f8f#file-add-email-col_et-41-php

Sorry for the trouble here—let me know if this helps!
George

[George]

Hey Jeremy,

Thanks for reaching out. I’m sorry to hear about these issues, and am wondering if you can do a few specific steps here to help identify the culprit:

1. Can you head to your wp-admin’s Settings → Reading page, and share what the “Blog pages show at most” option is set to?

2. Can you then share your System Information as described here? → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I will look at this information and see if anything stands out as a possible culprit here before recommending other steps we can take to investigate.

Thank you!
George

[George]

Sorry to hear this, Cory! Can you share your “system information” with us here? I will use this information to try and recreate your problem.

Here’s how to share that info → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hi @twkmedia,

I’m sorry to hear about this!

1. On your live site, update The Events Calendar to 4.1.0.1, the most recent version, and test its feed of events again. Any difference in results, and in behavior?

2. Can you share the system information for your LIVE site? I will take a look at the information and see if I can recreate this problem with that in mind.

3. I assume you added the outdated version of The Events Calendar to your dev site as a means of proving if these issues are with recent versions only—is this right?

If so, then I would also recommend updating the version on your DEV site to 4.1.0.1. Then, check its event feed—look for any alteration of the event times and such. If simply updating your DEV site to 4.1.0.1 produces the same event timing issues as the LIVE site, then we can narrow down the possible sources of the problem quite substantially.

Thank you!
George

[George]

Hey Anne-Marie,

I’m sorry to hear about these issues—I have not heard of this issue before, and on my local testing site where I test both WooCommerce and Easy Digital Downloads, I don’t have any behavior like this.

Now, the stock issues are known bugs; we’ve made some fixes to the code in our most recent releases that should help here.

To see if our current software works any better than the versions you list having, the first order of business here before any other support steps can be taken is to update your Modern Tribe plugins to 4.1.

• Event Tickets is now at version 4.1
• Event Tickets Plus is now at version 4.1

Once you update to 4.1, can you do the following steps:

1. Confirm if the same issues persist, or are different in any way.

2. Share your “system information” with me here. Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

3. Can you confirm if there’s anything clearly different about the tickets that DO have this problem of their attendees being added twice? Are you able to spot on any pattern about these instances? Anything at all—do they all happen to be free events, for example? Or at a specific venue or time of day? Anything you can think that looks like a pattern….

Thank you! All of this information will help us in trying to recreate the problem here.

George

[George]

Hey Grant,

Thanks for reaching out!

At this time, we unfortunately do not have the sort of “Single Organizer” view that you describe—we do have a Single Venue view, though, that you are lead to whenever you click on a Venue on our events. This view shows all upcoming events at this venue.

Here is an example of such a view on our demo site → http://wpshindig.com/venue/crossroads-cafe/

I hope this is helpful!

— George

[Author]

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