Renewal issue

[tsunamie]

I let the license run out as I forgot about it. I have since renewed the license, however the users still can’t add or edit their own events any more.

I have tried like 100 different things and can’t work it out.

[George]

Hey @tsunamie,

Thank you for your renewal! I’m sorry to hear about the issues your users have with adding/editing events—can you clarify if, by this, you mean users submitting events through the Community Events submission form?

Also, are these all users who have user accounts on your site? So that i.e. they have to log in to your site to submit/edit event content?

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Finally, for now, can you post your system information here? That’ll help us investigate. You can post the information by following the steps here: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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