License Tab is Missing

[Jason]

Hello,

I am trying to upgrade to the Pro version, but I’m having trouble doing so.

I have tried deactivating all plugins and clearing cache, but the Licenses tab is still missing. I have also checked that the versions are The Events Calendar Free 4.1.0.1 and the Pro version 4.1. Would this be the reason for the Licenses tab not appearing in settings?

Any help will be greatly appreciated.

• This topic was modified 10 years, 1 month ago by Jason.

[George]

Sorry to hear about this, Jason!

The licenses tab works fine for me in the same versions of the plugins you list—so to help investigate this a bit, can you start by sharing your system information with us? Here’s how: https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[Jason]

This reply is private.

[Jason]

I have posted the system information. I need to get this resolved as soon as possible. We need to get the calendar up for our customers.

Again, any help will be greatly appreciated.

Thanks.

[George]

Hi Jason,

Our response times are at the pace of one reply every twenty-four hours. We aim for faster replies than this, of course, and I’m sorry for the delayed response here, but I just wanted to clarify what the norms are here.

That being said, I took a look your system information—thank you for sharing it!

It looks like Events Calendar Pro is not even installed on our site?

The licenses tab only shows up when a license-using plugin is activated alongside The Events Calendar, so the first thing here is to simply install and activate the plugin Events Calendar Pro.

You can get the files for the plugin any time here → http://theeventscalendar.com/my-account/downloads

Let me know what you find once you install the plugin!

— George

[Jason]

I must have downloaded the wrong file.

Thanks for all your help!

[George]

No problem; best of luck with your site!

[Author]

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