Why have attendee names/email addresses for events disappeared???

[Chris]

Hi
I recently upgraded to events calendar PRO and have just logged in to download my attendee lists for an event today. In the past when I exported I would receive a CSV with name of attendee / email address, but now I am only seeing ticket number / security code etc. This is no good as the way we’ve always checked people in is via name / email address (the email on complete orders doesn’t work properly and only some people receive tickets!).
Can you offer me a quick simple fix on this please as it’s very inconvenient. My event starts in 1 hour.
Thanks

[George]

Hey Chris,

Sorry for the trouble here!

This is something we’re working on fixing within our products. For more elaboration on this problem, and see to a temporary code snippet that you can use to get that information to be included in your CSVs, check out this thread here → https://theeventscalendar.com/support/forums/topic/attendees-list-is-missing-purchaser-name-since-4-1-update

As noted in that thread, we’re working on fixing this outright in a future release.

The temporary code fix, to save you a click if you just want the fix itself, is to copy and paste the code from this Gist into your theme’s functions.php file:

https://gist.github.com/barryhughes/3be509552be340039f8f#file-add-email-col_et-41-php

Sorry for the trouble here—let me know if this helps!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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