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Good evening Brady and welcome to the Events Calendar forum!
Thank you for reaching out to us.
We will gladly try to assist you on this topic.The difference between the 2 plugins is simple.
Events Tickets free:
- Only allows RSVP (no price or purchase) tickets
- You can control stock (number of places available)
- You can control start and end date of ticket RSVP
Events Tickets Plus:
- Allows actual purchase of tickets (via your favorite WordPress e-commerce plugin, including WooCommerce)
- You can control stock (number of places available)
- You can control start and end date of ticket sales
- Your customers can receive an electronic version of their tickets (including a QR code) to scan at the gate
Let me know if that answers your question.
Have a great day!
Geoff B.
Good evening Emily and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We will gladly try to assist you on this topic.Many WordPress themes will automatically strip any excerpt of any HTML tags (which I believe is your case here).
So you have a couple of solutions:
- Edit the functions.php file of your WordPress theme after reading the following post.
- Try using a plugin to accomplish this
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Craig and welcome to the Events Calendar Support forum!
We are sorry to hear about the 404 page and would love to help you resolve this issue.
As a first step, could you please try the following guide and see if that helps ?
Have a great day!
Geoff B.
Hola Jean,
Thank you for doing all the tests. The good news is that means that we can rule out the fact that this is caused by a conflict.
Unfortunately the only other explanation is that there is a bug between the recurring events and the date format you are using, as my colleague Brian suggested.
Currently, the only supported date format that works for exclusions in recurring events is 2016-01-30.
Could you send me a screen shot of your recurring event settings to confirm this ? (see the following screenshot for an example)
Thank you
Have a great day,
Geoff B.
Good evening Miah and welcome back!
We are sorry to hear about your issue with recurring events.
We will be happy to help you troubleshoot this issue.This message sounds like something might be glitchy with the built-in autosave feature of WordPress which seems to “freeze” the site. If you haven’t already, I recommend reading the following 2 articles on that topic:
Perhaps disabling the auto-save altogether (as recommended in article 2) might be a good temporary solution.
Also, a quick glance at your site with the Google Chrome inspector reveals that there seems to be some deprecated functions used in for interaction with your DB (although I cannot confirm if that is the cause of the issue you are experiencing).
modernizr_2.0.6.js:5 ‘webkitIndexedDB’ is deprecated. Please use ‘indexedDB’ instead.
In any case, I would consider correcting it and see if that helps.
Finally, there is the possibility that either your WordPress theme or one of your plugin is interfering / causing conflicts. To be extra sure, I would recommend going through our testing for conflicts Procedure.
Please let me know if any of these help.
Have a great day!
Geoff B.
Good evening Dave,
Problem 1. I have put back on the price as per the clients request. Might have to change it again when the in a few days after the client changes their mind.
So I guess this means that for now, we will wait on your client’s final decision on this topic 🙂
As pointed out I will be glad to guide you through Brian’s procedure if you need assistance.Problem 2. Before I contacted you support, I turned off all the plugin’s except for the event calendar and tickets and woo commerce. Was still seeing the problem of the disappearing and reappearing purchase tickets box. Also reinstalled 2012 theme to test.
On the link you have sent me (http://silcny.com/event/2016-silc-conference/), the ticket shows up properly. I would require specific examples of events where the tickets are not appearing to troubleshoot this further.
Problem 3. Is fun, as been trying to go through all the posts linked to the one you sent me. Still have been able to find the right way to change it for the single page (http://silcny.com/event/2016-silc-conference/) or remove the Archive from this page. http://silcny.com/events/.
I understand where you are coming from. I wish this was easier too!
We do try our best to ensure that our plugins work as smoothly as possible with most WordPress themes.
In fact, problem 3 disappears completely under most themes (e.g.: twenty-fifteen).The issue here is that the specific WordPress theme you are using forces page titles in it’s own way when it’s single.php and archive.php page template are called upon.
In other words, you will need to edit your templates functions.php to add exceptions for Events calendar related pages. Or, if that’s easier for you edit your theme’s single.php and archive.php files.
Have a great evening and please send me a couple of links for problem #2.
Geoff B.
Good evening Neal,
I’m happy this worked for you. Kudos!
Please know that you are welcome back in our forums anytime you have questions.
Have a wonderful evening!
Geoff B.
Good evening Ben,
I think you might be on to something.
Each license has it’s own license key. In other words it’s not bundled.That means that adding the Events Tickets plus does not add the Events Calendar Pro to a website, they are completely separate products.
I see that you do have an Events Calendar Pro license that is active until the end of February but it is unclear to me if that was for a different website or the one you are currently describing.
With that in mind, to help you further, I would require:
- A link to the website you are struggling with
- The system information for that website (in a private reply)
Have a great evening,
Geoff B.
Good afternoon Ben,
Thank you for upgrading the the plugin and sending me a link.
However, it appears that the link you sent me was for a free event which did not allow me to complete the tests on your site.To be transparent with you, there were indeed some very similar stock issues to what you are describing, but these were addressed and fixed as part of the December 22nd release (4.04).
To be on the safer side, I went ahead and tried to replicate exactly what you are describing using a bare version of a WordPress install with the Twenty-Fifteen Theme.
Unfortunately I was unable to replicate the issue on my end. It all works exactly as it is supposed to.
Since our common goal is to help you resolve the stock issue, this is why I suggested going through the complete testing for conflicts process (both for plugins and your WordPress theme).
If that helps, I am noticing that your website seems to be using some form of template customization (after navigating with Google Chrome’s) inspector. As such, I would recommend starting the test by temporarily reverting to the Twenty-Fifteen WordPress theme.
The other thing I did notice is that you are using WooCommerce 2.3.8 which might be another avenue to explore (perhaps on a local install).
But prior to that, I would complete the testing procedure of deactivating all plugins except for the Events Calendar plugjns and WooCommerce as explained in the link previously sent.
Hopefully, this way we can pinpoint what is happening and work on resolving the issue you have been experiencing.
Let me know how that goes please.
Have a great evening,
Geoff B.
Good evening Peter and welcome to the Events Calendar forum,
Thank you for your interest in our plugin and for your question.
That being said, this specific forum is actually not meant for support but rather for pre-sales questions.
To get proper support I would advise using the support forum from our plugin page on WordPress.org or, if you are a premium plugin member to use the Post a thread link.With that in mind, I would still like to point you in the right direction prior to closing this thread.
Using your Firefox inspector, navigate tot the bottom of the page and look for the script element with the following ID tribe_tmpl_tooltip, this should reveal what CSS elements to target to achieve what you are looking for.
Have an awesome weekend,
Geoff B.
Good evening WPlove,
Wow! Congratulations on fixing everything. Good job!
Don’t apologize, this is what we are here for.
The important part is that all is now well.As a side note, I believe your assumption on the cause of the issue is accurate.
You are always welcome to come back to our forums if anything else arises.
Best regards,
Geoff B.
Hello again Neal,
Based on what you are describing it seems that somehow the settings you defined are not kicking in.
I am thinking this might be caused by a WordPress theme customization or a conflict.
Could you go through our testing for conflicts procedure and let me know if that fixes the issue ?
Also, could you please provide me with your system information for that site in a private reply ?
Have a great weekend!
Geoff B.
Good evening Neal and welcome back,
Thank you for your question.
Yes, that CSS code will totally work. You could also just use a display:none on the nav class (e.g.: .tribe-events-sub-nav)
As an alternative, you can also accomplish this by doing a template customization. See my colleague’s Barry great post on that topic.
Is there anything else I can answer for you on that topic today ?
Have a great weekend,
Geoff B.
Good evening DeAnne and welcome back!
We are sorry to hear about the issue you have been experiencing with the date on mobile phones.
But we would love to help you get to the bottom of it.First of all, the good news is I followed your advice and tested this on my phone and everything seems to be working properly.
At the time of writing we are January 23rd and the mobile calendar view on my iPhone shows the correct date.Perhaps it can be due to:
- A caching issue resulting in the transfer of the website to the new server ?
- Improper caching of the Month view (found in Events -> Settings -> Display) ?
- The need to reconfigure the timezone settings both in WordPress and in the Events Calendar ?
- An unrefreshed page cache on the mobile phones were the issue appeared.
At any rate, I am unable to reproduce the issue currently, which is reassuring in this context.
My recommendation would be to kindly ask a couple of acquaintances to check on their phone to see if they encounter this issue.
Let me know what your findings are.
Have a great weekend,
Geoff B.
