[Geoff B.]

Good afternoon Tom,

Thank you for testing things out.
Just out of curiosity, did you try deactivating event rocket altogether ?

I tried to test it by switching back themes but this proved to be invalid because the widgets, etc were functioning properly in the stock theme to be able to test this issue.

I am not sure what you mean by that. Just to clarify, there can be a conflict with the theme. I don’t know if you knew this, but Genesis specifically does not always play nice with other plugins.

So if I understand this correctly, when you revert back to a default WordPress theme, the bug goes away ?

The other possibility is that there are some template customizations in your Genesis theme.
Could you tell me if there is a tribe-events folder in the Genesis theme’s folder ?

Have a great day!

Geoff B.

[Geoff B.]

Good evening John,

Thank you for your updates.

Hmmmm, as I stated before, we unfortunately offer very limited support for issues that arise from customization (even though we try to help our wonderful customers out to the best of our abilities).

With that in mind, I have a couple of questions for you:

• Are these customizations (the tribe-events folder) stemming from the theme itself (when you purchased it) or was it added afterwards ?
• When you reverted back to a default WordPress theme where all the issues gone (most importantly the all link one) ?
• Could you point me to a specific URL where the previous and next links should be appearing on your website (based on reverting back to a default WordPress theme) ?
• Regarding specifically the all events link issue, have you given my suggested snippet a shot to see if that helps ?

Have a good week-end,

Geoff B.

 

[Geoff B.]

Good evening Shay and welcome back!

Thank you for reaching out to us.
We will gladly try to answer you question.

When the calendar sizes down to the smaller view, there is no link out to a list of events for that day. Does this feature simply not exist for the scaled down view?

Normally, there should be little dots that appear on each day where there is an event on the mobile version. Clicking on a day where there is a dot usually results in showing the list of events for that day.

If that is not the case, could you please, as a first troubleshooting step, provide us with your system information in a private reply ?

Also, if you don’t mind, I would like the URL of the problematic calendar to test it out 🙂

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening Dave,

Thank you for the snippet!

Actually based on what I see, the problem is the syntax of the single page conditional.

In other words, I believe you would have better results by replicating the exact same syntax as the codes above it.

It should look something like elseif ( is_single() && get_post_type(

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Anthony and welcome back!

That’s a great question.

I went ahead and checked where this stands in the release schedule.

The good news is that it is going through the Dev cycle and should be out in one of the upcoming maintenance releases.
Unfortunately, I cannot commit to a release date for a fix at this point.

Let me know if that helps.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening Tom and welcome back!

Thank you for reaching out to us. We are sorry to hear about your odd widget behaviour
We will gladly try to assist you on this topic.

After a quick analysis of your situation and from the system information you kindly provided, it looks like there is a conflict at play here.

But first and foremost, I am noticing that the Pro version of your plugin would need the latest version (4.05) 🙂

Without thorough testing the main culprit looks like Event Rocket which is, unfortunately, no longer supported since version 4.0 of our plugins.

But just to be on the safe side, I would recommend to please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening John and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
We will gladly try to answer your question. Beautiful site by the way.

My first recommendation (if you haven’t already) would be to read the following knowledge base article.

I am unsure exactly which event that would be (since there are quite a few). But, the few strategies users have used are:

1. Create the series of recurring events and then create a bunch of exclusions for the unwanted days
2. Create the series of recurring events and then delete the unwanted days

There is currently talks about adding specific hand picked dates to recurring events (coming from our User Voice forum).
But for now, it is not available.

Let me know if that helps.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening Susan and welcome back!

Thank you for reaching out to us. We are sorry to hear about the incorrect times issue for your Android users.
We will gladly try to assist you on this topic.

I did some research on the topic and so far you are the first person to report this.

So before we go any further, to make sure we can pinpoint what the issue is exactly, would you mind please going through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists while having only the basic plugins and a default WordPress theme.

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening Adrian and welcome to the Events Calendar Support forum!

Thank you for reaching out to us. We are sorry to hear about the Events Calendar widget not displaying properly on that specific page.
We will gladly try to assist you on this topic.

Good job on troubleshooting the theme conflict as well.

The reason why the Widget is displaying weirdly on the second link is because that widget is receiving the following CSS classes: class=”tribe-mini-calendar-event event-0 first last “. More specifically, the .first class is the culprit since it forces a height of 30px.

On the first link you provided, the classes attributed to the widget are:  class”tribe-mini-calendar-event event–1 last”

So I guess that if you could remove the .first class from the widget on the problematic page or make a CSS exception for it, it will come back to normal.

Let me know if that helps.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening Angus and welcome back!

Thank you for reaching out to us.
We will gladly try to answer your questions.

1. How can I trigger an email upon the approval of a community event that is pending?

If I understand correctly, what you would like is that the administrator gets an email every time an event is submitted, right ?

If that is the case, I would recommend trying out one of the following plugins for that purpose:

• https://en-ca.wordpress.org/plugins/wpsite-post-status-notifications/
• https://wordpress.org/plugins/wp-post-status-notifications/

2. How can I insert some words to the effect that their event wont get published immediately and is being held for moderation?

The easiest solution to this would probably be to edit the Add Event template to display a message at the top of the page.

To do that, you need to read our Themer’s guide. Look specifically for the section titled Community Events.

To make a long story short your own template will now have priority over the default plugin template.

Let me know if that helps.

Have a great weekend!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Frederik,

Thank you for your suggestion and point taken.
I will submit your idea to the Dev team.

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening Philip and welcome to the Events Calendar forum!

Thank you for your interest in our products and we’ll be glad to answer your questions.

Can events be associated with specific individual listings?

This a great question. From a technical standpoint, events are full-fledged custom posts that have many attributes (categories, tags, organizers and venues).
So I guess the answer is it depends what you mean by associated to individual listings (only visible with a specific listing ? containing a URL to the listing ? etc…)

I would probably be able to provide a better answer if  I had a bit more details about the type of association you have in mind.

Can listing owners be allowed to also use the event community plugin to create their own events?

Yes, provided they have the proper WordPress user role and capabilities (which you can control with a plugin such as Members)

I am not sure what are you requirements about such events. Public ? Private ? Only visible through their listing ? (that last might require customization)

If you could provide me with a better idea of what you are trying to do, I could provide you with a more detailed answer.

Additionally, what how does this plugin integrate with Buddypress?

We unfortunately have no special integration with BuddyPress for any of our plugins at this time. But you can absolutely vote for that feature in our user voice forum.

Is there any possibility to allow social functions to events? or maybe allow events to be created within a specific group?

Would that still be in the context of BuddyPress or in general ? Also, could you expand on what you mean by social functions and by groups ?

Have a good week-end,

Geoff B.

 

[Geoff B.]

Good afternoon Keith,

Thank you for your reply.

The answer to your question is: a) Facebook Events doesn’t work with WPML because it contains no code to support it

The reason I ask is that it looks to me as though it should be fairly straightforward for me to add code to create a duplicate WPML event for any event imported by Facebook Events. WPML has hooks such as wpml_admin_make_post_duplicates for just that purpose.

I can totally see where you are coming from.

To put this into perspective, as you can imagine, we get a ton of requests for new features every week from our great users.
This is why we need to prioritize these features based on popularity.

Once a new feature (or compatibility request) gets to the top of the priority queue, it then goes through the complete release cycle (dev, QA, etc..).

To be completely honest with you, sometimes WPML compatibility will mean that we need to rethink how some of our plugins do certain things (code rewrite). That’s why it might not always be as straightforward as we might expect it to be unfortunately.

However Facebook Events is already duplicating most of the events it imports.

You are absolutely right.
That duplicate is a result of the incompatibility between WPML and the way our Facebook import plugin works.

Although I really appreciate the fact that you are looking forward to fixing this on your own time (which is really awesome), the truth is that answering DEV questions to that nature (and the ensuing conversation) is unfortunately outside of the scope of our support forum.

 

That being said, we absolutely encourage you to promote this idea to other users. Perhaps this will speed up the process 🙂

With that in mind, as stated before, we do aim to gradually make all of our plugins compatible with WPML.

I wish I had a better answer for you, but for now it’s the best one I have.

Have a great weekend,

Geoff B.

[Geoff B.]

Good afternoon Paul,

I’m glad this was helpful to you.

Let me know if you need anything else on this topic.

Have a great week-end,

Geoff B.

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