Exporting calendar to google is showing incorrect time.

[Susan Armstrong]

My android users are seeing incorrect times when they are trying to export the calendar into google’s calendar. Apple users are fine.
The timezone settings are all correct.

The times are correct when viewing the calendar from the site. It is only when exporting that the times become incorrect.

Please advise.

http://www.undergroundvaults.com/events/category/shred-days/2016-03/?tribe_events_cat=shred-days&tribe-bar-date=2016-03

[Geoff B.]

Good evening Susan and welcome back!

Thank you for reaching out to us. We are sorry to hear about the incorrect times issue for your Android users.
We will gladly try to assist you on this topic.

I did some research on the topic and so far you are the first person to report this.

So before we go any further, to make sure we can pinpoint what the issue is exactly, would you mind please going through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists while having only the basic plugins and a default WordPress theme.

Have a good week-end,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts