[Geoff B.]

Good evening Youness and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

When translation file strings are not kicking in, it is usually caused by one of the following things:

1. Your translation files are not up to date
2. You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder. These might not be updated and will override any other file.
3. The strings are translated, but are considered “fuzzy”

In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.

In the last case, you will need to make them “unfuzzy” using Poedit.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Ferry and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

We have a couple of knowledge base articles on this:

1. https://theeventscalendar.com/knowledgebase/remove-ical-and-google-calendar-links-from-single-event-view/
2. https://theeventscalendar.com/knowledgebase/removing-export-links-event-views/

I believe you would prefer the second solution as I do not believe you are a big fan of the idea to simply hide it with CSS.

Unfortunately that plugin has been reported broken for the time being. We will repair it as soon as we can (while also managing all other priorities to keep our customers happy).

In the meantime, the best approach would be to use custom views (template overrides) where you completely remove the code generating the export buttons.

You might want to read our Themer’s guide to get a sense of how that works.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Dalia and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the calendar not being accessible on your website. Yikes!
I would love to help you with this topic.

Before we begin, I am noticing that your system information displays the following value

max_execution_time = 0

This is known to cause several issues (not just with our plugins). I would recommend looking into that. Perhaps with the help of your web host. A more common value for that parameter is 300.

Secondly, I would recommend heading over to Events -> Settings -> Display.
Try out a few different values for Events Template and see if that changes the result you are getting when clicking on the “where is my calendar” link.

Finally, please make sure that you do not have a “real page” with the /events/ slug.
Our plugin needs exclusivity over that slug, even though it is not using a “real page”.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Matt and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

What you need to do is indeed a template customization. You might want to read our Themer’s guide to get a sense of how that works.

Basically here is the breakdown of what you will need to do:

1. Under /wp-content/plugins/the-events-calendar/src/views/ find the list.php file. Open it and locate the  <!– Tribe Bar –> section.
2. Under /wp-content/plugins/the-events-calendar/src/views/list find the content.php file. Open it and locate the  <!– List Title –> section.
3. Steal and remove the  <!– List Title –> from the content.php file and upload it to your theme’s  /tribe-events/ folder
4. Paste the  <!– List Title –> element before the  <!– Tribe Bar –> section in the list.php file. upload it to your theme’s  /tribe-events/ folder

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Robert and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

It looks like this is caused by a specific CSS rule.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

#tribe-events .select2-container .select2-choice {
height: 46px !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Bak and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I’d like to add content to each event after the event description using shortcodes. The content will depend on the event’s venue.
How would I go about doing that? Template maybe?
Indeed, a template override would be the best option if you can.

You might want to read our Themer’s guide to get a sense of how that works.

If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.

Another approach (which also requires some template override code) would be to use something like the Advanced Custom Field plugin and integrate that in your page template.

This way you can simply paste a different text in each event.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Katie and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the quantity picker not working properly. Yikes!
I would love to help you with this topic.

1. The quantity picker where you select the number of places is broken. Please see https://www.licensingschool.co.uk/course/microsoft-mcp-70-713-online-course-10.

When something like this happens, after a backup of your database, we typically recommend downgrading back to the last working version of our plugins on your site.

I recommend reading the following: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

2. How can I hide the number of places on each event? In this example, it says “Unlimited available”. I want to hide this completely.

You can:

1. Remove it from the add to cart template of our plugins. You might want to read our Themer’s guide to get a sense of how that works.
2. Use CSS to hide that

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-tickets .tribe-tickets-remaining {display: none !important}

Finally, could you please send me a copy of the latest version of your WordPress theme AND child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Let me know how that goes.

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Wady and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issue you have encountered with the migration of your website versus the license key validation.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

As it stands, I am only able to see very partial information for some reason.

Secondly, I am noticing that your the Events Calendar Pro license is not tied to any specific domain at the time of writing. So the good news is that it should work like a charm, provided both the Events Calendar and the Events Calendar Pro are properly installed and activated on your live site.

Hang in there!

Geoff B.

[Geoff B.]

Good evening George,

Thank you for reaching out to us.
I would love to help you with this topic.

The short answer is no. However, I would strongly advise following a proper tutorial on how to transfer your WordPress site from http to https.

Additionally, if you run into issues, I highly recommend the following plugin to fix things: https://wordpress.org/plugins/ssl-insecure-content-fixer/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Mic and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I am not sure if what you are looking for is:

1. The ability to have a ticket template that is “pre-filled” and reusable
2. Making sure that the RSVP ticket type does not show up

If you are looking for goal number 2, we have just the extension for you: https://theeventscalendar.com/extensions/select-which-ticket-types-display-ticket-editor/

For goal number 1, your best bet would be to do a template customization and hardcode the pre-filled info. You might want to read our Themer’s guide to get a sense of how that works.

Another approach would be to use JQuery in functions.php to achieve this.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Hey there Andrei,

We do have some code that is not thoroughly tested to achieve this.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/cliffordp/d14104708a76468cd694111f9f1fe92b

But first to be extra safe, before making any changes to your functions.php file, you should make a backup of that file.

However, several venues per event might impact certain views such as the map view or the single event view.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Stephen and welcome back!

Thank you for reaching out to us.

I am super stoked to see you have found the solution.
Kudos on that !

Is there anything else I can help you with on this topic ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Robert and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets no longer being editable for you. Yikes!
I would love to help you with this topic.

When something like this happens, after a backup of your database, we typically recommend downgrading back to the last working version of our plugins on your site.

I recommend reading the following: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

Could you also please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there!

Geoff B.

[Geoff B.]

Good evening Ilkka,

Thank you for writing back.

If i add tickets to post how can i attach an event dates, organiser and venue to this non calendar ticket type?

Great question. Since this is a “cheat event”, you will have to populate that information manually in the content area of the post. In other words, you do not get the same event functionality as you would from an event post type, but you can fake it.

Some people even fake it using a plugin such as Advanced Custom field.

Or could i achieve this by doing it: 1. create event 2. add tickets 3. hide the calendar 4. show all tickets available for this category in one page (like single event view).

The first 3 steps are fairly easy to put in place.

Showing all tickets from a category on one page however is likely to require some customization on your end.

You can read about that here: https://theeventscalendar.com/customizations/

If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.

If you made the WooCommerce tickets created visible AND assign them a common category, you could most likely list them via a WooCommerce shortcode (with a category filter).

The downside being that you will loose all of Event Tickets Plus’ functionalities (attendee info, etc..) if the ticket is purchased directly as a WooCommerce product.

What you could also do would be to list only events of a certain category using the Events Calendar Pro’s shortcodes (with a category filter):

1. https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/
2. https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

So to summarize, showing specific events of a specific category (that contains tickets is easy). However, listing tickets directly will require customization.

Let me know if that helps.

Have a great day!

Geoff B.

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