[Geoff B.]

Good evening Peter and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

I am right there with you. I would personally love that feature for many of my projects. In fact I have already submitted the groundwork instructions to get things started to our Dev team since WPML compatibility for all of our add-ons is totally on our roadmap.

Unfortunately, I cannot commit to a release date at this point because, as you can imagine, we are flooded with feature requests (most of them being awesome). As a result, we have to constantly prioritize according to the number of votes we get.

But stay tuned!

I wish I had a better answer for you, but for now it’s the best one I have.

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening Arley and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the error messages you have been getting while trying to purchase a ticket.
I would love to help you with this topic.

The first thing I would recommend is to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

And before I forget, please deactivate and clear wp-engine’s cache.

Also, I am noticing that you used to have the Wootickets plugin. Just to be sure, did you follow the following procedure to upgrade ?

Have a good week-end and let me know how it goes,

Geoff B.

[Geoff B.]

Good evening Andrew and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

To answer your question, yes this is totally feasible.

I would recommend reading: https://theeventscalendar.com/knowledgebase/pro-recurring-events/

Pay special attention to the custom recurring rules and I believe you should find what you are looking for.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Joseph and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the fact that you can’t get the tickets to display properly.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

The normal workflow is:

1. You create a new event / edit an existing event
2. You go to the Tickets section of the event
3. You create a new ticket by clicking on Add new ticket
4. You save the Ticket
5. The ticket appears both in your Event and in WooCommerce

Can you tell me where that workflow breaks ?

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening Anthony and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the fact that you can’t get the tickets to display properly.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

The normal workflow is:

1. You create a new event / edit an existing event
2. You go to the Tickets section of the event
3. You create a new ticket by clicking on Add new ticket
4. You save the Ticket
5. The ticket appears both in your Event and in WooCommerce

Can you tell me where that workflow breaks ?

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening William and welcome back!

Thank you for reaching out to us.
I would love to try help you with this topic.

As you might know, just to set expectations, our support of customizations is limited to help getting you started on the right track.
We cannot, unfortunately, offer full support for customizations.

That being said, I am unsure exactly what type of customization you are doing so it’s hard to know what the problem is without actually looking at your code (maybe some screenshot would help).

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening Julie and welcome to the Events Calendar forum!

Thank you for reaching out to us.

We are sorry to hear about the word Array creeping up where it shouldn’t. It certainly was not our intention.
I would love to help you with this topic.

I went ahead and tried to reproduce the bug described and you are 100% right, whenever there is no venue defined for an event, the word array appears instead.  All our apologies for that.

This is a legitimate bug and I have opened a ticket for it. Unfortunately, I cannot commit to a release date at this point. But stay tuned!

In the meantime, the best workaround would be to either hide the venue field using CSS

.events-list .tribe-country-name {display:none !important;}

Or hide the field on a per event basis (still using CSS)

.events-list #post-663 .tribe-country-name, events-list #post-326 .tribe-country-name {display:none !important;}

I wish I had a better answer for you, but for now it’s the best one I have.

Thank you for your understanding.

Best regards,

Geoff B.

[Geoff B.]

Good evening Zach and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the word Array creeping up where it shouldn’t. It certainly was not our intention.
I would love to help you with this topic.

I went ahead and tried to reproduce the bug described and you are 100% right, whenever there is no venue defined for an event, the word array appears instead.  All our apologies for that.

This is a legitimate bug and I have opened a ticket for it. Unfortunately, I cannot commit to a release date at this point. But stay tuned!

In the meantime, the best workaround would be to either hide the venue field using CSS

.events-list .tribe-country-name {display:none !important;}

Or hide the field on a per event basis (still using CSS)

.events-list #post-663 .tribe-country-name, events-list #post-326 .tribe-country-name {display:none !important;}

I wish I had a better answer for you, but for now it’s the best one I have.

Thank you for your understanding.

Best regards,

Geoff B.

[Geoff B.]

Good evening Shane and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

This is a hard one as I am not sure exactly what you mean by ugly ?

Aside from different colours, the layout of the rest looks pretty identical to our demo site.

In any case, the first thing I would recommend is to play with the Default stylesheet used for events templates setting found in Events -> Settings -> Display 

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Is it possible to add the city in the fotocalender list? I want date, time, and city ?

Yes, absolutely. In fact you can tweak the photo view as much as you want.

The way to do this is explained in our Themer’s guide (pay special attention to the sections marked Photo view).

Sometimes the fotocalender starts with a blank page. But if you move the curser above the page, you see the links to the events, second or third try is ok than.

That is indeed an issue. I’m sorry about that.

It does look like either a caching issue or a conflict (with your WordPress theme or one of your plugins).

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

Could you also please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

And I have problems with automatically update. I must delete the eventcalender pro via ftp, and then install from zip file.

Sometimes that happens on some WordPress installs. It depends how your WordPress installation and plugin installations were setup initially.

Can you tell me:

1. If your license for the Events Calendar Pro is entered under Events -> Settings -> Licenses ?
2. If other plugins have that update issue ?

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening Anders and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

As a starting point, I would give the following articles a read (if you haven’t already):

https://theeventscalendar.com/knowledgebase/customize-rss-feed/

https://digwp.com/2012/10/customizing-wordpress-feeds/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Cesar and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

On a non-related topic (based on the french version of your thank you greeting), we can totally pursue this conversation in French if you prefer.

If I understand correctly what you are trying to do, you want to automatically make the Featured image of the Event the Ticket photo (instead of assigning it manually)

Could you confirm ?

In any case, this will require some customization, so to get started you might want to read our Themer’s guide to get a general sense of customizations work.

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening Robert and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the broken website after the upgrade! It was certainly unintended on our end.
I would love to help you with this topic.

Hans answer was spot on, you can get the core version on WordPress.org

That being said, if you are up for it (and for everybody’s benefit), I would be glad to try to fix what breaks when you update.

The best approach would be to use a copy of your current site on a test/staging environment (which is actually something that’s recommended for all types of WordPress upgrades).

Let me know if we could work together on this

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening Eric and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

An awesome user wrote something out on this very topic. Check it out!
http://clicknathan.com/web-design/customizing-wootickets-for-events-calendar/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Dario and welcome back!

Thank you for reaching out to us.

We are sorry to hear that the knowledge base article did not work for you.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

As for your second question, I actually addressed that with one of our other wonderful customers: https://theeventscalendar.com/support/forums/topic/how-to-add-event-title-into-tickets-email/

Let me know if that helps.

Have a great day!

Geoff B.

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