Forum Replies Created
-
Posts
-
Good evening Kurt and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
Just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.
With that in mind, my best short term fix would be to replace the WordPress timezone setting from UTC-6 to one from a city that resides in that timezone (e.g.: Chicago) AND setting the Events Calendar timezone to “Use local timezones for each event” ( Events -> Settings -> General)
Let me know how that goes.
Best regards,
Geoff B.Good evening Jonathan and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your queries.Actually, you can try our add-ons risk-free since your are fully entitled to a refund if you want one when you are within 30 days of your purchase. To obtain the refund, you just need to follow the procedure described here. I believe that is far better than any demo.
You should also know that on top of the Community Events add-on, you will also need to purchase the Community Tickets add-on to enable your community to manage tickets and perceive fees: https://theeventscalendar.com/product/community-tickets/
You can incorporate the fees exactly as demonstrated in the screenshot found in the link above. I believe this is exactly what you are looking for.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Greg and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions.1. Does Events Calendar Pro support multiple venues in a single calendar?
Absolutely, as many venues as you want.
2. Does ECP allow for calendar submissions by the general public with the ability to moderate those submissions before addition?
Actually, ECP does not provide that functionality, but our Community Events add-on (which works great with ECP) allows you to do exactly that: https://theeventscalendar.com/product/wordpress-community-events/
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Mike and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the duplicate events creeping up while using our iCal importer, especially to that level. This must be terrible!
I would love to help you with this topic.You are right, some of our customers have been experiencing this issue. However, even when the symptoms are similar, the causes can vary greatly. For that reason, I would like to get the ball rolling to find out why that is the case for you specifically.
With that in mind, I went ahead and tried the gCal link you have provided (which actually doesn’t bring me to the calendar, but rather downloads a .ics file).
I believe I have found the cause of your duplicates. I have:
- Used the gCal link twice in a row (downloaded 2 .ics files)
- Opened both of them in a text editor and compared them
For every single event, the timestamp changes each time you click on the link, which in turn fools the plugin into perceiving them as different events.
I do not have an immediate fix for this, but I will definitely open a bug ticket for it immediately and see if I can find a workaround.
Thank you for your understanding,
Geoff B.
Good evening Heather and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.To answer your question, by default, the iCal export button will only export the built-in fields.
But the good news is that it is possible to customize that functionality with some template customization. You might want to read our Themer’s guide to get a general sense of how that works.
Just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.
With that in mind, would you mind sharing an example of what you added and you would want to include in iCal export ?
Best regards,
Geoff B.
Good evening Peter and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the missing quantity buttons.
I would love to help you with this topic.That being said, I cannot see the tickets at all on the page in question. Did you remove the tickets by any chance ?
In any case, I am also noticing you are a couple of versions behind on both WordPress and WooCommerce, perhaps it would help to upgrade to the latest version (after a backup of course) ?
Best regards,
Geoff B.
Good evening Pete and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the “Unable to retrieve content from the provided URL.” you have been getting.
I would love to help you with this topic.The main issue here is that the URL in question will generate a .ics file, but is not technically a standard iCal feed URL per se (as opposed to a straight .ics of feed URL).
The solution here would be to provide a direct URL as opposed to a PHP based one that “adds an extra step” before providing the actual URL.
I wish I had a better answer for you, but for now it’s the best one I have.
Best regards,
Geoff B.
Good evening Dan and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
Just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.
With that in mind, I took a quick look at your code and I believe the reason it is not working properly is because the array you are trying to return to the action does not match the one found in the Events Tickets Plus code (/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Main.php) at line 520.
In other words, you have to respect or extend the structure of the action if you want to add this extra information in.
Furthermore, perhaps there is a simpler way to achieve what you are looking for (if you could expand a bit on what your goal is) ?
Best regards,
Geoff B.
Kudos to you Christian!
This is awesome news.
You are welcome back on our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good evening Sotiris,
That is a very good question.
As you can imagine, it might get quite lengthy to provide a complete crash course on responsive design and media queries over this thread.
Just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.
But, the good news is that there are a plenty of ressources one click away on Google and YouTube 🙂
With that in mind here are the main things to know if you want to tweak the look:
- If you look at the CSS files for the Events Calendar (/wp-content/plugins/the-events-calendar/src/resources/css) you will notice that they have slightly different rules based on the screen size, so you could totally do the same for your tweaks. Here’s a link to get you started on this topic: http://www.w3schools.com/css/css_rwd_mediaqueries.asp
- To avoid problems, I would recommend that the sum of the width of the 2 CSS elements is not greater than 97% (unless you want these elements on separate lines)
Let me know how that goes.
Best regards,
Geoff B.Good evening Brian,
Thank you so much for so generously providing your fix to the issue.
You are 100% right, with the current codebase, when the WooCommerce order status is changed to “Complete”, the ticket email gets triggered.
Is there anything else I can help you with on this topic ?
Best regards,
Geoff B.
@Kevin we are sorry to hear that you are experiencing a similar issue. If the awesome answer provided by Brian did not help out, I would recommend opening your own support thread in order to receive the proper attention: https://theeventscalendar.com/support/post/
Good evening,
Thank you for creating the test event and for sharing all of that information. It is super helpful in finding the cause of the issue.
While looking at this in greater detail, I think the issue might be caused by the fact that at the Google Calendar level, the event’s start and end time are: Tue, August 2, 2016, 12am – Wed, August 3, 2016, 12am which technically means it carries over to the following day.
In any case, there is a bug ticket opened for that to which I am going to add this thread. Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted as soon as there is a resolution for it.
In the meantime, would you mind telling me if the problem persists when using the “use the local timezones for each event” setting instead of sitewide ?
Best regards,
Geoff B.
Hey Amy,
That’s not good (the missing RSVP box). If I understand correctly, you are not even seeing the option to add the RSVP ticket, can you confirm ?
The only thing I can think of is that somehow the Events Tickets plugin got deactivated (which means you should reactivate it). Could you look that up and tell me what you find ?
If you are unsuccessful with that, could you send me your latest system information in a private reply ? (following the instructions found in the link)
Let me know how that goes.
Best regards,
Geoff B.Good evening Mike,
Thank you for taking the time to share some screenshots.
However, I am afraid I might have miscommunicated what I am looking for. My apologies.What I am looking for is screenshots of a couple of sample events “Edit event” screens to see how the categories of your events are set up, especially for events that have multiple categories.
If I am understanding this correctly, it looks like you are importing events from Trumba (most likely through CSV). Can you confirm ? If that is the case could you share with me a link to the CSV file in question so that I can take a look at it ?
If my theory is correct, it is possible that in the import process some of the comma separated value are actually perceived as one category.
For example: “5K, 10K” is actually seen as one name and not as “5K” and “10K” which would explain the strange filter bar behaviours.
On a related note, you could also use tags or even your own additional fields on any of these events as explained here: https://theeventscalendar.com/knowledgebase/configuring-filter-bar/
Best regards,
Geoff B.
