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Good evening Amanda and welcome back!
Thank you for reaching out to us.
We are sorry to hear that you have been experiencing these issues.
I would love to help you with these topics.So what is happening is that when a customer purchases a ticket, the order and ticket are automatically showing up in the attendee list, even though I have not completed the order in Woocommerce
That is a great point. I will run it by our Dev team to see if they don’t have a snippet to only display attendees who’s order status is set to “Complete”.
In the meantime, you can actually totally disable the attendee list altogether to avoid confusion using the following snippet: https://slack-files.com/T0258N5TN-F0TFKSUDB-64f79c0715
the system is sending out the “tickets” email ie the email that goes out with the tickets in it after the order has been completed.
This is actually a known bug for which we are about to release a fix for.
But, in the meantime, you can already solve it by adding the following piece of code to the functions.php file of your WordPress theme (just what is after the opening PHP tag, not including the PHP tag) https://git.io/vV1OM
You will be contacted as soon as the fix is out.
Best regards,
Geoff B.
Good evening Paul and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the issues you had to deal with this week.
I would love to help you with these topics.Issue #1: After inputting the ticket price and saving, the saved ticket resets to “Free”. I need to click “edit”, and then a second, new ticket price field appears and I have to re-enter the ticket price into the new field . THEN it saves. Unless I go back in to edit other things. Then I lose it again, unless I refill these fields again.
This is very odd indeed! As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)
Issue #2: The system will not save AM or PM for either the “Start Sale” and “End Sale”. It does save the number I assign.
Once again this is not the normal behaviour. It sounds like there could be a theme, customization or plugin conflict at play.
Could you also please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
Hang in there as we try to identify the cause as fast as possible.
Best regards,
Geoff B.
Good evening Sabatha and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the issues you have been experiencing.
I would love to help you with these topics.But before we start, and after a backup, I would recommend updating your Events Tickets Plus plugin to the latest version (yours is still at 4.05). Furthermore, I would also temporarily try deactivating the front-end submission plugin which is not officially supported.
Since all the plugins from our plugin suite interact closely, unmatched versions tend to cause strange things. Even the ticketing process can be impacted.
I understand your concern about potential bugs or incompatibilities, but please know our updates are meant to address these as fast as possible. In doubt, you could consider using a testing / staging website first if that’s possible.
Furthermore, I would like to suggest a tweak on our testing for conflicts procedure . The goal is to revert back to a bare WordPress installation to see if the problem persists. Not just by deactivating and reactivating, but by actually deactivating everything else than a default WordPress theme and the Events Calendar plugins and WooCommerce plugins.
With that in mind.
– Auto ticket send is not working at all when a client purchases tickets (neither is manual ticket send working)
You are right, the automated ticket sending feature is not 100% operational yet. We are working on fixing it. I will add your name to the bug ticket in question, so that you can be notified as soon as the fix is out.
However, when an order status is set to “Complete” (manually), the ticket should be sent. Hopefully updating the ETP plugin will help with that.
– We receive ticket receipts inconsistently
Here again, I would recommend having matching versions of the plugins before anything else. We can then walk through the process together to find out what the cause is.
In closing, I understand that this can be confusing and frustrating and we appreciate your patience while we are going through this process together.
Best regards,
Geoff B.
Good evening Ivan,
I see what you are trying to do.
The way WordPress’ architecture is set up, each post type gets his own category meta (pages, posts, events, etc..).
Some post types choose to not even use categories (like venues at the current moment – but that could be changed).
I do not believe you can directly attach a custom post type to a different post-type category meta (such as the default WP categories).
What you could do though is:
- Add categories to the Venue custom post-type
- Make these category names match exactly the default WordPress post type ones
- Modify your functions to look for and return items that have a matching name in all post types categories.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Liane,
Thank you for sharing the system information as well as the URL.
Based on what I can see, I believe you might have some template customizations in place that might require some tweaking after the last plugin updates.
The best way to know is to take a look at your WordPress theme’s folder and look for a /tribe-events/ folder.
Another quick test to do would be to temporarily replace your current WordPress theme by a default WordPress theme (such as twenty-fifteen) to see if the problem persists.
Let me know how that goes.
Best regards,
Geoff B.Hey Mike,
Thank you for sharing your screenshots.
I see what is going on and I have a couple of recommendations for you.
If you haven’t already, I would go through the following 2 posts:
- https://theeventscalendar.com/knowledgebase/using-the-events-calendars-csv-importer/
- https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/
As you can see, there are many importing possibilities.
However, in most cases the best way to go is:
- Creating and importing a CSV file for your venues
- Creating and importing a CSV file for your organizers
- Creating and importing a CSV file for your events
It is important that the imports are done in that exact sequence for better results.
This might require a bit of preparation to separate the content of your current CSV file in multiple CSV files, but it is totally worth it.If you follow the examples found in the links, that will allow you to:
- Get the address (venue) of the event displayed with a google map link in it’s dedicated section (as opposed to in a box labeled “Other”).
- Use Event Category as a destination for Master-All-Events column (instead of creating a new field). In turn this will get the filter to work like a charm for you.
Let me know how that goes or if you need any help accomplishing this ?
Best regards,
Geoff B.Hey Mike,
That is a great question.
Full disclosure, currently, this is a top priority for our Dev team (to try to see if this is generalized and how we can find a workaround for it).
As far as I know, you are simply using the public link provided by Google Calendar, could you confirm ?
At the present time I am unaware of a different type of link that would be available, so unfortunately, the only thing to do is to let our Dev work their magic as fast as they can.I apologize for all the inconvenience this is causing.
Hang in there, I will relay their findings as soon as I have them.
Geoff B.
Good again Pete,
As you might suspect, my previous message applies here as well.
I have a bit of an update on this topic which might be of interest to you.
After careful consideration and testing, we have decided to work on expanding the types of iCal formats we will support with our iCal importer plugin (including yours).
As such, a dev ticket has been opened. Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be notified as soon as it’s available!Thank you for your understanding,
Geoff B.
Good evening Pete,
I have a bit of an update on this topic which might be of interest to you.
After careful consideration and testing, we have decided to work on expanding the types of iCal formats we will support with our iCal importer plugin (including yours).
As such, a dev ticket has been opened. Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be notified as soon as it’s available!Thank you for your understanding,
Geoff B.
Good afternoon Malcolm,
I’m stocked to see that this worked out for you! Kudos!
How I achieved this is I went deep in the code to find out how the validation worked for this field. Basically it uses a validation type called “positive decimal” for some reason, that validation is not “smart enough” to convert .5 to 0.5 on it’s own. So I thought we would just give it a hand 😉
You are welcome back on our support forums any time
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good afternoon Friedrich,
I am glad that worked to your liking. We are always happy to help out!
As for your second question, one thing I am sure about is that it’s not related to the CSS work you just did 🙂
I went ahead and tried to reproduce the issue of getting NaN to appear while pressing the “+” symbol, but I was not able to.
Would you mind telling me what browser you are using (IE, Chrome, Firefox, etc…) ? And ideally what version of that browser ?
Could you also tell me if that happens in the RSVP section or in the WooCommerce tickets section?
Finally, I am noticing that you are a few versions behind on the Events Tickets Plus plugin. I would recommend upgrading to the latest version (after a backup).
Best regards,
Geoff B.
Good evening Anna and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the empty ticket email you have been experiencing.
I would love to help you with this topic.The good news is that this is a known bug. Unfortunately, I cannot commit to a release date at this point. But stay tuned as you will be contacted as soon as a bugfix is out!
In the meantime, we have a workaround. You could add the following snippet to the functions.php file of your WordPress theme (just the content, not the actual opening PHP tag): https://git.io/vVoj9
Let me know how that goes.
Best regards,
Geoff B.Good evening Brian and welcome back!
Thank you for reaching out to us.
Wow, I am super stoked and impressed to see how you managed to find a solution on this one. Kudos!
You are welcome back on our support forums any time if there is anything else 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good evening Matt and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the events you have created not displaying.
I would love to help you with this topic.I believe you are on the right track, the message you are getting could absolutely be a reason for that behaviour.
As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)
My other recommendation would be to update the Events Calendar Pro to its latest version (4.1.1) to see if that fixes the issue.
Let me know how that goes.
Best regards,
Geoff B.Good evening Liane and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the glitches you have experienced after the latest plugin updates.
I would love to help you with this topic.As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)
Also, if you don’t mind, could you provide the URL to your events page so that I can perform a couple of tests ?
Best regards,
Geoff B.
