[Geoff B.]

Good evening Jean and welcome back!

Thank you for reaching out to us.

We are sorry to hear that the display did not turn out the way you expected.
I would love to help you with this topic.

You will find the options for the display at Events -> Settings -> Display

More specifically, I would recommend to first try the different options found under the Default stylesheet used for events templates radio button menu and see if that gets you closer to what you are looking for.

By default, the Calendar will try to adapt to your website’s WordPress theme. But as you can see, you can tweak it to your liking (fully customize the CSS) or even use the default Tribe Events template.

Unfortunately, there is no template per se because most customers prefer to have the calendar’s look blend in with the design of their website (through CSS).

The good news is your are fully entitled to a refund if you want one since you are within 30 days of your purchase. To obtain the refund, you just need to follow the procedure described here.

Best regards,

Geoff B.

 

 

[Geoff B.]

Good evening Matt and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Can you try adding the following CSS rule to your WordPress theme:

.single-tribe_events .tribe-events-content {
padding: 0 40px !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Simone and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that you are not receiving ticket emails.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

Secondly, you should know that the tickets are only sent out once the order status is changed to Completed. Would you mind trying that ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Rebecca and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the ticket dropdown being gone!
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

Secondly, would you mind heading over to the plugins page and make sure that your Event Tickets Plus plugin is activated (sometimes it deactivates after an update).

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Murray!

I’m stoked that you found out what the issue is and most importantly that you got it to work for you!

Kudos on that.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening Liane,

Thank you for trying to activate a default WordPress theme such as twenty fifteen.

It is very surprising that this would cause the event page to not work properly.

Just to make sure we are indeed talking about the same thing, could you confirm that you just went into the Appearance -> Themes menu and that you activated the Twenty fifteen theme instead of Magazine Pro ?

In any case, I am a bit confused by something else.

As far as I can see, your Event calendar page is located at: http://thecrushagency.com/events/ and not http://thecrushagency.com/neighborhoodnews/events/

The http://thecrushagency.com/neighborhoodnews/events/ page is actually not linked to the Events Calendar (unless you manually included links there.

Could you help me clarify that ?

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Brendan,

Just to set expectations, as you know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.

With that in mind, I would still like to take a look at a couple of things to get you started.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

Have a good week-end,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Thomas and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the blank ticket email being generated for other WooCommerce products on your website.
I would love to help you with this topic.

This has already been identified as a bug. We apologize for the inconvenience it might have caused.
The good news is that we will release an update for that issue shortly.

The even better news is that you can apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://git.io/vVoj9

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Paul,

Thank you for going through all the tests and for providing your system information.

I believe the cause of your issue is that you are using the Events Calendar Woocommerce Tickets plugin.
This plugin has been deprecated and replaced by the Events Calendar Event Tickets Plus (which you can download and install).

But, before you do, I would recommend reading the following: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/ and more importantly, doing a backup of your database.

Let me know how that goes.

Best regards,
Geoff B.

 

 

[Geoff B.]

Good evening Simon,

Thank you for your answer.

I’m sorry if my last request was slightly unclear.

I believe I have found the cause of your issue.
Could you please go over to: Events -> Settings -> General ?

On that page look for the Single event URL slug and change it to “event” not “events”. This slug has to be different than the one above (Events URL slug)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Amanda,

Thank you for clarifying things.

I guess, that if you are not using the attendees list, you will be interested in removing it altogether (with the previously shared snippet).

 

The ticket is still only issued once the order is completed (that hasn’t changed). But you could see a blank email being generated in a couple of cases:

• You have a template customization in place in you WordPress theme folder (either in the functions.php file or in the /tribe-events/ folder) that would need some updating. You can test this out by temporarily reverting to a default WordPress theme such as twenty-fifteen and doing a test order.
• You are seeing the behaviour from the previously mentioned bug (an blank ticket email is sent when ANY WooCommerce transaction is set to Completed for a customer (even non-tickets ones). In that case you would need to apply: https://git.io/vV1OM

Let me know which of these 2 seem to best reflect your situation.

Have a good week-end,

Geoff B.

[Geoff B.]

Hi again Mike,

Wow, this is super useful!

Thank you for providing us with more info. It will totally help us figure things out faster.

Have a good week-end,

Geoff B.

[Geoff B.]

Hey Mike,

That’s awesome to hear. I’m glad we could help.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Abraham and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the unfixed issue.
I would love to help you with this topic.

To answer your question, the post published date should not even be considered in the query normally. Only the event date should be returned.

It does sound like you have some customization somewhere (probably in your WordPress theme) that’s causing this.

My first recommendations would be to:

1. Open up the functions.php file of your WordPress theme and take a look for any function that seems related to this.
2. Search the file for the string “date”
3. Check if there is a /tribe-events/ folder in your WordPress theme

Let me know how that goes.

Best regards,
Geoff B.

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