Customer reach a blank e-mail

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  • April 8, 2016 at 5:11 am #1099993
    Thomas
    Participant

    After the event calendar update, we have follow problem:

    Our woocommerce customer reach after order a “Book” additionally a blank e-mail “ticket” for an event.

    Please help us to stop the “blank” e-mails. What can we do?

    Thanks in advanced.

    Best wishes
    Tom

    April 8, 2016 at 7:53 am #1100049
    Rainer Scheerer
    Participant

    same problem here!

    April 8, 2016 at 6:02 pm #1100333
    Geoff B.
    Member

    Good evening Thomas and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the blank ticket email being generated for other WooCommerce products on your website.
    I would love to help you with this topic.

    This has already been identified as a bug. We apologize for the inconvenience it might have caused.
    The good news is that we will release an update for that issue shortly.

    The even better news is that you can apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://git.io/vVoj9

    Let me know how that goes.

    Best regards,
    Geoff B.

     

    April 8, 2016 at 6:48 pm #1100347
    Thomas
    Participant

    Good morning Geoff, thank you very much for the snippet.

    It works perfect!!!

    Best wishes from germany, Thomas

    • This reply was modified 10 years ago by Thomas.
    April 10, 2016 at 4:44 am #1100560
    Rainer Scheerer
    Participant

    The snippet from github changed our system to not sending any mails to our costumers. that is of course not an option….

    April 11, 2016 at 2:20 pm #1100990
    Geoff B.
    Member

    Hey Thomas,

    I’m stocked to see that the snippet worked perfectly for you!
    Stay tuned, the next maintenance release will include this fix (we will contact you).


    @springstoff     I’m sorry to hear that. This definitely should not be the case.
    I would recommend opening a separate support thread for that issue, so that you can get the full attention you require on this topic.

    Have a great day!

    Geoff B.

    April 11, 2016 at 3:37 pm #1101039
    Geoff
    Member

    Hey Tom!

    I just wanted to chime in and let you know that Event Tickets and Event Tickets Plus 4.1.2 were just released and included a patch for this issue. Please update to the latest version when you have a chance and let us know if you continue to have any issues.

    Thanks so much for your patience while we worked on this!

    Geoff G.

    April 26, 2016 at 9:35 am #1107190
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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