[Geoff B.]

Hey Ben,

I’m sorry this did not work out for you.
I will run this by Dev tomorrow to see what their take on it is.

That being said, I’m wondering if the fact that you are calling the events completely out of the normal loop isn’t the issue ?

For this to work properly the way you are currently doing it, my hunch is that you will need to add in the timezone offset. Not unlike what was suggested in the following thread: https://theeventscalendar.com/support/forums/topic/timezone-issue/#post-1050667

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening David,

I understand where you are coming from. I did not mean to create confusion with my suggestions.

Just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.

With that in mind, if you can get the help of somebody that has a decent level of knowledge with WooCommerce, the solution I provided above should absolutely help. I’ll gladly answer any question on that topic.

Another option you might consider is to hire one of our recommended customizers to do the customization for you or set things up with WooCommerce the way I suggested it.

How about a simpler issue: Is there any way to resort the tickets? It appears as though the first ticket created will be the last one shown and I actually need it in the reverse. Do I have to recreate the tickets in the reverse order or is there another option? I don’t see a duplicate ticket option or I could do that with some ease.

Yes, that is totally feasible. The simplest way to do this would be by installing a plugin such as this one: https://wordpress.org/plugins/intuitive-custom-post-order/

Once that is done:

1. Go over to Settings -> Intuitive CPO and make sure “Products” is checked.
2. Go to your Products page and simply drag and drop the products (tickets) in the sequence you want them to appear in

Best regards,

Geoff B.

[Geoff B.]

Good evening Paul,

I’m stoked to see we are making some progress 🙂

So let’s finish what we started.

Almost everything seems more stable now except that the “AM” & “PM” designations still aren’t saving. Thoughts?

This is indeed very odd. It could very well be that there is a conflict either with your WordPress theme, a customization done in the WordPress theme or another plugin.

My next recommended step for that would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out. Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

While you are at it, could you also tell me if that’s the case for a completely new event (and ticket) ?

1) Where can I disable the QR code check-in that now appears on my tickets? I don’t currently have the infrastructure to do this at my multiple venues.

Good news! You can actually do that with the following plugin: https://theeventscalendar.com/knowledgebase/hide-qr-code-from-event-emails/

2) When I was using Woo Tickets, I had flat rate shipping set up in order to apply a $2 service fee to all my orders (on the total order, not individual tickets). Now with ETP, my tickets default to Virtual Products and I’ve lost the ability to easily apply the service fee. That is, unless I go through all my Woocommerce products and unclick Virtual Product. I can do that, but other threads on the topic suggest using Virtual Products for tickets is essential to ETP functionality.

Good call. I strongly suggest keeping the tickets as virtual. Otherwise, the other threads are right. You are bound to run into issues.

Our Community tickets add-on actually does exactly that (provide the option of adding a flat fee on tickets via the Events -> Settings -> Tickets tab). So the good news is that it can be accomplished with some template customization (adding a snippet to the functions.php of your theme).

Just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good evening Dan,

Thank you for taking the time to explain what you are trying to do.

As stated before, I cannot promise anything, but I’ll still run the snippet by Dev to get a second opinion.
In the meantime, here is some clarification on the architecture of things (which might help).

Each the Events Calendar ticket is actually:

• A standard WordPress post (post type = tribe_wooticket). Built-in, this post type has no relationship to the wp_terms family tables (where the categories are stored – wp_terms, wp_terms_meta, wp_term_taxonomy, wp_term_relationship). This, of course, can be extended. But you’ll need some code for it. I believe this is where you are currently running into problems.
• A WooCommerce virtual product (ticket). Apparently, you already have this part covered 🙂

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Bonsoir Mickael,

Merci de nous écrire et pour votre intérêt envers nos produits.

Pour répondre à vos questions, oui, il est tout à fait possible de personnaliser le fonctionnement de la barre de recherche.
Toutefois, cela requiert un effort de personnalisation (soi de votre part, soi à l’aide d’un de nos programmeurs de personnalisation recommandés: https://theeventscalendar.com/knowledgebase/find-a-customizer/).

À noter, afin de gérer vos attentes, nous n’offrons qu’un support limité au niveau des personnalisations. Le but étant d’aider nos clients à partir du bon pied.

Cela dit, suite à la description de vos besoins, je crois que vous seriez un excellent candidat à l’utilisation du plugiciel premium suivant: https://theeventscalendar.com/product/wordpress-events-filterbar/

Salutations,

Geoff B.

 

[Geoff B.]

Hey Jonathan,

No worries. We are always there to help.

Plus, to be fair, there are so many options available that its sometimes not easy to find the one you are looking for 🙂

But back to the current issue for a second (Jersey not appearing in the list and disappearing from the Default content tab).

1. Can you confirm that you are indeed using the suggested format (e.g: JER, Jersey) int the custom countries list ?
2. If you are indeed using the correct format, it sounds like there might be a conflict at play. As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

Best regards,

Geoff B.

[Geoff B.]

Hello Amy,

Thank you for your reply and for sharing the latest system information.
I am sorry if I created more confusion. This certainly was not my intention.

So to clarify. You said that the RSVP option was gone from your event (which I was able to see for myself).
My questions should have been:

1. Is it only gone from the website’s page or also from the Edit Event page (in the Tickets section)?
2. My follow-up question should have been, in the Edit Event page, even if the RSVP ticket is gone,  do you still have the possibility to add an RSVP ticket ? If so, does it work properly if you add a new one ?

Thank you for your patience as we are trying to sort things out.

Best regards,

Geoff B.

[Geoff B.]

Good evening Amanda,

My apologies for the misunderstanding.
Let me try to make it better.

I believe what is going on is that I did not understand properly what you meant by “the tickets are issuing before they are completed”.

 

You are correct, currently the Events Calendar ticket number is assigned to the WooCommerce order as soon as the checkout process is completed. This is in fact different than the previous behaviour.

But at this point, it is nothing more than a “system number being reserved and assigned to an order”, not an actual valid ticket.

Also, In the case of a cheque payment type, as you can already see, the order status is then set to on-hold.

Technically speaking the ticket is still not issued at that point, only its future number is.
In alignment with WooCommerce product stock behaviour, the stock is “removed” from availability to prevent overbooking.

You are also correct, unless the customer has access to the backend of your WordPress site, they will never see that future ticket number. The ticket number is only “assigned” to the order at that point.

So as I said in my previous post, will these tickets automatically delete if the order is cancelled due to non-payment or am I going to have to go into the list and delete them manually?

No, these “pre-tickets” will not delete, nor will the stock count be automatically added back unless some action is done.

But, depending on what your specific needs are, it is totally possible to change some the new version’s behaviour with a snippet (adding a filter or action in the functions.php file of your WordPress theme).

For example, it would be possible to:

1. Hide the on-hold “pre-tickets” from the attendee list altogether
2. Prevent stock count decrease for orders that are not paid immediately AND diminish stock count when such an order changes status only.

As to the blank emails going out – I wouldn’t know about this except for the complaints I received from customers. They came in from people who had not purchased any tickets as well so I’m assuming they were going out to everyone but I don’t actually know.

Thank you for sharing that additional piece of information. We apologize for any inconvenience this might have caused.

The good news is that you no longer need the previously shared snippet as this was just corrected in the 4.1.2 Maintenance release of Event Tickets.

So are you going to be fixing these things in a future release or do we have to apply these patches? I have reverted back to the previous version and won’t be upgrading until my current event is over due to the ongoing problems with the new version.

Overall, to your point, there are many differences in the way things are done in 4.1+ in regards to WooCommerce ticket management. However, these are actually intended as extra features to provide more control. As such there are not perceived as bugs.

Things were done this way for a few reasons:

1. Better alignment with standard WooCommerce best practices regarding order status
2. Getting a full detailed one look view at every type of attendee including all possible order statuses.
3. More robust stock management (no more discrepancies with the WooCommerce product stock)

So in summary:

• There is no plan to revert to the previous way of handling ticket numbers, order status and stock, but it would totally be possible to have a template customization (override) to meet these needs.
• The blank email issue can be patched either by adding the piece of code found here: https://git.io/vV1OM OR by updating to 4.1.2

I wish I had a better answer for you, but for now it’s the best one I have.
That being said, I would be happy to guide you through the customization process if you want.

Best regards,

Geoff B.

[Geoff B.]

Hey Thomas,

I’m stocked to see that the snippet worked perfectly for you!
Stay tuned, the next maintenance release will include this fix (we will contact you).

@springstoff I’m sorry to hear that. This definitely should not be the case.
I would recommend opening a separate support thread for that issue, so that you can get the full attention you require on this topic.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Simon,

Thank you for changing the single event URL. That will certainly help (even though the results are not there yet).

Thank you also for your invitation to log in. Unfortunately, our policy does not allow us to log in to clients websites for several reasons, including liability.

Also, as an FYI, changing the permalinks to day and name will have no impact on the Events Calendar events URLs.
Simply put, the Events Calendar follows the URL base defined in it’s Events -> Settings -> General tab.

That being said, I would recommend re-saving the permalinks after every change to the URL structure AND pay very close attention to the confirmation message when you do so (at the top of the screen). If you see a message that looks like “The permalinks should be updated”, it means that your .htaccess file was not updated properly (usually due to improper permissions). Could you run that test first and report the confirmation message you are getting ?

As per your other comment, normally, the date only gets added in the case of recurring events, as you can see if you go here and hover on the recurring events titles: http://43.241.54.233/~veteranc/event/eastern-goldfieldsbranch-meeting/all/

Here are the next recommended steps (after confirmation that updating the permalink structure works properly):

Can you tell me if you have turned on the Caching options from Wordfence by any chance ? If so, please turn it off for now and clear the cache prior to running additional tests.

1. Now that you have the proper single event URL slug, could you please run the
2. Could you also please go through our testing for conflicts procedure ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Have a great vacation Mike,

Hopefully, Dev will have made some progress on the topic when you return 🙂

Best regards,

Geoff B.

[Geoff B.]

Good evening Jonathan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that “Jersey” seems to be missing from the dropdown list of countries.
I would love to help you with this topic.

You can simply go over to Events -> Settings -> Default content and scroll all the way to the bottom.
You should see the Use a custom list of countries box which will allow you to add Jersey.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Brandon and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the missing license tab.
I would love to help you with this topic.

What you need to do to get the license tabs to show up is to simply login to your account on this site: https://theeventscalendar.com/my-account/

From there, you should be able to download the Pro and the Community add-on plugins to install them on your WordPress site.

Once that’s done, and the plugins are activated, the license tab will appear 🙂

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Robert and welcome back!

Thank you for reaching out to us and for providing a solution to the blank email issue.
We apologize for the inconvenience this might have caused.

You are 100% right, this is a known bug and we will release a patch for it very soon.
We also came up with the following temporary snippet to add to the functions.php of your theme if you prefer: https://git.io/vVoj9

You will be contacted as soon as the fix is out.

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Marylu and welcome to the Events Calendar Support forum!

Thank you for your interest in our products.

Actually, the good news is that the cost of a single license of the Events Calendar Pro is 89$ per year and not 150$ (which is for 3 licenses).

Some other option you might consider is trying to apply (and see if you qualify) for our non-profit program: https://theeventscalendar.com/apply-for-npp/

 

Let me know if that helps.

Have a great day!

Geoff B.

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