Event Ticket Plus: Sorting Tix & Categories

[David]

Hello,

I’m new to WP & this product. I run a non-profit site and we have two events a year that are motorcycle rides/poker runs in which we charge for. Originally, I added product items to the main event page but it wasn’t turning out the way I wanted. So i purchased your ETP, went to the event in question and added ticket options for event. We are selling 3 ticket options for the actual ride, 4 sponsorship options and a 5 options to pre-order event merchandise. I created 3 categories for the previous mentioned ticket items.

1. What is the best way to display these on the event page? I know its not meant to have all these options as tickets, but im trying to keep it consolidated to this event for now until i learn more.
2. Is is possible to sort the Categories (Reg, Sponsor, Pre-Order) in a particular order, then sort the tickets within the categories by price?
3. Would it be better to create pages for the sponsorship & Pre-Order options? If so, could this be done with having all these pages (main event tix page, sponsor, pre-order) connect to the main event page.
4. As mentioned prior to purchasing ETP, I had originally created a page for this event and added the products to the page. Once I purchased your product, I created the tickets within the event page. I discovered this had duplicated the products. But the ones i added originally only show up on the specific event page accessed via the nav menu & store, whereas the tickets created under your product only show when using the calendar event link. Is there a way to merge the two? In other words, I like the idea of a user being able to go to the nav menu and selecting the specific event they are looking for, as well as those who may search in the calendar for the event.

Thanks for you help in advance.

[Geoff B.]

Good evening David and welcome back!

Thank you for reaching out to us. This is a super interesting (and complex scenario).
I would love to help you with this topic.

1. What is the best way to display these on the event page? I know its not meant to have all these options as tickets, but im trying to keep it consolidated to this event for now until i learn more.

Well, that is really up to you. Technically you could have each option as a ticket, but I’m not sure 12 tickets on that event page would work nicely.

To accomplish what you are looking for a complex, user-friendly product with several options, your best bet would be to supplement our Events Tickets Plus plugin with something like https://www.woothemes.com/products/composite-products/ .

My recommendation would be to create the Ticket Product manually directly in WooCommerce, create your sponsorship options as variable products and create your pre-order as variable products. Once that’s done, you should be able to create a composite product that includes all of these under one umbrella where your visitors just choose their options.

The composite product would then be displayed in the Event content using a shortcode or using the Visual Editor’s WooCommerce button.

2. Is is possible to sort the Categories (Reg, Sponsor, Pre-Order) in a particular order, then sort the tickets within the categories by price?

In theory yes. But out-of-the-box, Events do not take product categories into account for display. You would have to program (or hire somebody) a template customization.

You might want to read our Themer’s guide to get a sense of how customizations work.

The other option would be to use short-codes to display a product category or many product categories: https://docs.woothemes.com/document/woocommerce-shortcodes/#section-7

3. Would it be better to create pages for the sponsorship & Pre-Order options? If so, could this be done with having all these pages (main event tix page, sponsor, pre-order) connect to the main event page.

As stated before, the sponsorship and Pre-order should really be treated as full products that could either be bundled, chained or added in a Composite product (my preferred option). Adding extra pages would work, but would not be user-friendly / intuitive.

4. As mentioned prior to purchasing ETP, I had originally created a page for this event and added the products to the page. Once I purchased your product, I created the tickets within the event page. I discovered this had duplicated the products. But the ones i added originally only show up on the specific event page accessed via the nav menu & store, whereas the tickets created under your product only show when using the calendar event link. Is there a way to merge the two? In other words, I like the idea of a user being able to go to the nav menu and selecting the specific event they are looking for, as well as those who may search in the calendar for the event.

This is a good question. ETP tickets can actually be used outside of the Events Calendar.
You can adjust how they are usable by going to Events -> Settings -> Tickets .

Using shortcodes you can pretty much combine them however you want on any post or page and not only through the store menu.

But once again, I would really recommend packaging these products in one giant product to make it more convenient for users.

Let me know if that helps.

Have a great day!

Geoff B.

 

[David]

Thanks for your reply. This is above my ability and current understanding. Im looking into someone helping me with this as its a pretty urgent matter as we have upcoming events that are being advertised.

How about a simpler issue: Is there any way to resort the tickets? It appears as though the first ticket created will be the last one shown and I actually need it in the reverse. Do I have to recreate the tickets in the reverse order or is there another option? I don’t see a duplicate ticket option or I could do that with some ease.

Thanks

[Geoff B.]

Good evening David,

I understand where you are coming from. I did not mean to create confusion with my suggestions.

Just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.

With that in mind, if you can get the help of somebody that has a decent level of knowledge with WooCommerce, the solution I provided above should absolutely help. I’ll gladly answer any question on that topic.

Another option you might consider is to hire one of our recommended customizers to do the customization for you or set things up with WooCommerce the way I suggested it.

How about a simpler issue: Is there any way to resort the tickets? It appears as though the first ticket created will be the last one shown and I actually need it in the reverse. Do I have to recreate the tickets in the reverse order or is there another option? I don’t see a duplicate ticket option or I could do that with some ease.

Yes, that is totally feasible. The simplest way to do this would be by installing a plugin such as this one: https://wordpress.org/plugins/intuitive-custom-post-order/

Once that is done:

1. Go over to Settings -> Intuitive CPO and make sure “Products” is checked.
2. Go to your Products page and simply drag and drop the products (tickets) in the sequence you want them to appear in

Best regards,

Geoff B.

[David]

No that was easy. THANKS! Hiring option is a good one to know. Since we are a small non-profit, we get our work donated so its hard to pay for any service.

I am using Square right now for our store as it has great inventory tracking, report, and design ease. I noticed today that they have an events option to sell tickets that’s very easy. Ultimately I’d like to have everything facilitated within the site, but that may be another option if I can’t get these issues fixed.

I did send a ticket to WooCommerce to see if they have any discounts for non-profits but have yet to hear back. it appears to be a nice option its just getting the necessary programming done.

Thanks again.

[Geoff B.]

Good afternoon David,

I’m glad my suggestion for the second question worked out for you!

I understand where you are coming from with the non-profit aspect of things.
In the end, it’s all a matter of finding a solution that meets your needs.

On that note, the solution I suggested above is actually not as complicated as it sounds. You would just need to have the appropriate add-ons and somebody that knows how to set it up properly at first. From there it will be pretty much smooth sailing.

Let me know if I can help you any further on this topic ?

Best regards,

Geoff B.

[Support Droid]

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