I don't receive tickets via email

[Simone]

Whey i buy an event with ticket, i don’t receive the tichet in my mailbox.
I receive the website account confirmation, the order receipt, but not the ticket(s)

[Simone]

You can try using Stripe payment method, credit card # 4242 4242 4242 4242
any expiring and cvv

[Geoff B.]

Good evening Simone and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that you are not receiving ticket emails.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

Secondly, you should know that the tickets are only sent out once the order status is changed to Completed. Would you mind trying that ?

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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