event tickets plus not working properly

[Anonymous]

Hi, we upgraded from ‘Woocommerce Tickets’ to ‘Events Tickets’ and ‘Events Ticket Plus’ plugins about 2 months ago. Our issues are the following:
– Auto ticket send is not working at all when a client purchases tickets (neither is manual ticket send working)
– We receive ticket receipts inconsistently

We have done all the trouble shooting tips you provided, all other emails / enquiry forms are sending fine from the website, updates have been done (but they caused all sorts of problems, ie. updating of ‘Events Calendar’, ‘Events Tickets’ and ‘Events Tickets Plus’ and all other plugins associated and also not associated with the ticketing processes.

I have de-activated and re-activated plugins, tried another theme, deleted cache a dozen times, reloaded events, tried other plugins for mail sending, our Woocommerce Settings are set to have ‘Auto Complete’, correct admin emails are in place and tested to receive emails, but not working with ‘Event Tickets’…Checked server logs, checked outdated pages and corrected, ‘Woocommerce Tickets’ turned off under the plugins, woocommerce updated to latest version, theme updated to run with ‘Event Tickets’ and ‘Event Tickets Plus’ (the theme is Eventica which supports ‘Events Calendar’ and ‘Events Tickets’ and ‘Events Tickets Plus’ and Woocommerce, etc, etc.

The hosting server reveals no issues / conflicts, so not sure from here. Please lend your expertise where perhaps you can log into our system’s backend and assist, there’s always a possibility for human error or just plain old conflicts where we can’t see.

Many thanks

[Geoff B.]

Good evening Sabatha and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have been experiencing.
I would love to help you with these topics.

But before we start, and after a backup, I would recommend updating your Events Tickets Plus plugin to the latest version (yours is still at 4.05). Furthermore, I would also temporarily try deactivating the front-end submission plugin which is not officially supported.

Since all the plugins from our plugin suite interact closely, unmatched versions tend to cause strange things. Even the ticketing process can be impacted.

I understand your concern about potential bugs or incompatibilities, but please know our updates are meant to address these as fast as possible. In doubt, you could consider using a testing / staging website first if that’s possible.

Furthermore, I would like to suggest a tweak on our testing for conflicts procedure . The goal is to revert back to a bare WordPress installation to see if the problem persists. Not just by deactivating and reactivating, but by actually deactivating everything else than a default WordPress theme and the Events Calendar plugins and WooCommerce plugins.

With that in mind.

– Auto ticket send is not working at all when a client purchases tickets (neither is manual ticket send working)

You are right, the automated ticket sending feature is not 100% operational yet. We are working on fixing it. I will add your name to the bug ticket in question, so that you can be notified as soon as the fix is out.

However, when an order status is set to “Complete” (manually), the ticket should be sent. Hopefully updating the ETP plugin will help with that.

– We receive ticket receipts inconsistently

Here again, I would recommend having matching versions of the plugins before anything else. We can then walk through the process together to find out what the cause is.

In closing, I understand that this can be confusing and frustrating and we appreciate your patience while we are going through this process together.

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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