[Geoff B.]

Good evening Li and welcome back!

Thank you for reaching out to us.

We are sorry to hear about your site going blank.
I would love to help you with this topic.

You can add the piece of code from the link pretty much anywhere in the functions.php file as long as:

• You are not copying the opening PHP tag (it’s already in your functions.php file)
• You are not pasting the code in the middle of a function or conditional (above the first if should be fine)
• You are using the code found at the bottom of the page in the link you shared (not the previous snippets in the page)

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Martin and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and for sharing your findings.

Actually, our translations are 100% maintained by our users through Glotpress: http://translations.theeventscalendar.com/projects

You are more than welcome to participate at anytime 🙂

For now, I will process the change you suggested.

Best regards,

Geoff B.

[Geoff B.]

Good evening Ken and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the Events Calendar Pro crashing your test site.
I would love to help you with this topic.

The short answer is that the Pro add-on requires an Internet connection only to validate the license (which you don’t actually need on a staging site unless you are looking to be able to update the plugin).

I do not believe the error during the first activation is related to what you are experiencing.

However, Pro is using some complex redirects and sometimes does not work great on certain staging environments (depending on how they are setup: memory, .htaccess file, etc..)

As a first troubleshooting step, could you please provide us with your system information for that staging environement in a private reply ? (following the instructions found in the link)

It could also be that there is a conflict with another plugin or with your WordPress theme at play.

Best regards,

Geoff B.

[Geoff B.]

Hey Paul,

Thank you for your understanding. In the end, we do share the same goal 🙂

I totally understand your choice as a quick solution. That being said, I would still advise doing that on a local install to ensure nothing breaks.

You can download past versions of our free plugins here:

• https://wordpress.org/plugins/the-events-calendar/developers/
• https://wordpress.org/plugins/event-tickets/developers/

You will find previous versions of our premium add-ons under your account page on this site.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Monica and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the recurring event feature not working as it should.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

As a second step, could you please go through the following: https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/ ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Kerry and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the unpleasant transition to Events Tickets Plus.
I would love to help you with this topic.

If you haven’t done so already, the first thing to do would be to read the following and follow it’s instructions: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

Let me know how that goes.

Best regards,
Geoff B.

 

 

[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.

I would love to help you with this topic.

Any way to force WP to ignore the post date metadata tag of an event, and instead display the event date when running a simple site search?

Yes, you can totally customize WP search result pages to your liking (I am assuming you are talking about the built-in WordPress search bar and not the Tribe Events search bar).

There are 2 ways to do this:

1. Through your theme (or child theme) – this varies greatly from one theme to the next. The search results will usually be defined by: archive.php, search.php or archive-search.php
2. Through a search customization plugin such as one of the following: https://wordpress.org/plugins/search.php?q=search

If you are up for it, I would recommend approach 1 (ideally in a child theme to make it theme update resistant).
Basically, you will need to add a conditional as to what to display when the search is returning events.

Here’s a great example of that type of code: http://wordpress.stackexchange.com/questions/89886/how-to-create-a-custom-search-for-custom-post-type

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Randy and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the empty Calendar Widget and that it seems that you have been particularly unlucky with the plugin on your WordPress install.
Please rest assured that this is of course not the how it is supposed to go down.

I would love to help you with this topic and to address any other issue you might be experiencing in order to try to make it a better experience for you.

 

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)
Could you also provide me with a URL so that I can run some tests on your website ?

Finally, just to help resolution, are these issues related to the website where you changed domain names ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Roxane and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the Visual Composer conflict you are experiencing.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

Secondly, would you mind providing a bit more information on the theme you are using ?

Furthermore, could you try going over to Visual Composer -> Role manager and telling me what is your setting for Post types ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Steffen and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the new field set not saving.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

Furthermore, if you could provide me with links to screenshots of the step-by-step procedure you used to Create the fieldsets and Add them to the tickets (prior to saving), that would be super helpful

Best regards,

Geoff B.

[Geoff B.]

Good evening Stu,

As promised, I ran a bunch of tests and had some teammates take a look at this issue.

We were unable to reproduce the issue on any of our installs, but here are a couple of things worth checking out on your end:

1. Is there any event on your calendar that has a cost value of “0-27.75” in the cost field (not as separate tickets, but rather as the cost in 1 field for that event) ?
2. Would you mind performing a scan of your WordPress theme folder with the following grep string: “tribe_cost” and let me know if anything turns up ?

Best regards,

Geoff B.

 

[Geoff B.]

Hey Brendan,

I’m sorry this did not solve the issue.

However, I am a bit confused. If the plugin was deactivated, I am not sure how you are getting the Events Calendar on the home page ?
The reason I am asking is because I am wondering if you are not using a completely custom page template as well ?

In any case, it might not be fun, but the next thing to do would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

There is the odd chance that there might be a plugin conflict with one of the other plugins in place (including conflicting Javascript sometimes).

On my end, I will ask for a second opinion on this to see if one of our senior team member is not seeing something different than I am. Hopefully this will get you started on the right track to resolution.

Best regards,

Geoff B.

 

[Geoff B.]

This reply is private.

[Geoff B.]

Good afternoon Kristi,

This awesome! I’m stoked to know you managed to fix your issue!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good afternoon Simon,

Congratulations on finding the culprit!

But, full disclosure, I have searched through all of our bug tickets and ran multiple tests : I could not find any other report of this anywhere.
I also took some time to ask for a second opinion.

Based on this (and if I am not mistaking), I believe you are currently running on a temporary server. Can you confirm ?
In other words, do you plan to keep this site on an IP based URL with a subdirectory reference ?

The reason I am asking is because the results of my consultation with colleagues is that the Pro plugin will in fact work perfectly in a normal full URL environment (provided the .htaccess is set up properly as well).

Of course, whatever your answer is we’ll be glad to help you to find a solution.

Best regards,

Geoff B.

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