[Geoff B.]

Good evening Abraham,

Thank you for your answer.

Based on your findings, I would only recommend appending any file names as a solution as a very last resort.

That being said, I am pretty convinced that your theme (most likely in its functions.php file) is using the published post date a standard sorting criteria.

Would you mind temporarily reverting back to a default WordPress theme (such as twenty-fifteen) and see if the sorting is still by published date ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Douglas,

I must say that I am very surprised that adding the snippet in the functions.php file of twenty-fifteen did not work (as long as it’s after the opening <PHP tag). I have ran it on countless installs successfully.

If you prefer modifying the plugin directly however, just to set expectations, the amount of support we can provide is fairly limited.
With that in mind, I would recommend looking at line 63 of Events_List.php in src/Tribe/Shortcodes as a starting point.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Randy,

Wow, this is not good at all. So let’s try a different approaches to solving your issue:

• Could you go to the plugins page of your website and (in a private reply) provide me with the list of plugins you currently have installed (all of them) including the version number of each ?
• I believe you might have a caching plugin activated. For the purpose of troubleshooting, you might want to clear the cache and deactivate it if possible
• Could you please tell me if you see a /tribe-events/ folder in your WordPress theme’s directory ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Ken,

Thank you for the system information.

There are a couple of things I am noticing which might be at play. This might take a bit of back and forth to figure out so I appreciate your patience while we go through this:

• The lowest version of PHP we support is 5.2.x , if possible, I would recommend updating it to 5.3.x + (not necessary to go much higher than that). The reason for that suggestion is because there are some subversions of 5.2.x that contain some known bugs
• There is no domain name attached to your staging site (which I understand, but the plugin might not). Most people tend to prefer an IP based type of URL for that purpose.
• As mentioned before there might be a conflict at play. Could you go through our testing for conflicts procedure and let us know what you find out. Basically the goal here is to revert back to a bare WordPress installation (deactivate all non-related plugins and switch back to a default WordPress theme such as twenty-fifteen) to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Roxane,

Thank you for sharing your system information.

I have a couple of suggestions for you (hopefully, this help):

1. I am noticing that your Event Tickets Plus plugin is a couple of versions behind (4.05 instead of 4.1.2). Could you try updating it to see if it makes any difference. In fact, I am noticing that to be the case too for: Community Events Tickets, Community Events and Filter bar.
2. Other than that, I went on the theme’s website and apparently version 4.7.4 also breaks with WordPress 4.5. So if I were you, I would ask the theme author for either an updated VC version on their theme (which usually involves costs for them so I’m not sure how long that would take) OR better yet how to release VC from there so that you can have it as a separate plugin on the side (thus solving your issue)
3. If none of the above works for you, then you might have to do the exact opposite of my first suggestion, which is to roll back to previous versions of our plugins (always trying to keep matching version numbers) until you find one that doesn’t conflict with your version of VC. You can find previous versions of our premium plugins on your download page and previous versions of our free plugins under the Developers tab (e.g.: https://wordpress.org/plugins/the-events-calendar/developers/)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Peter,

Thank you for sharing all the requested information and for your invitation to log in. Unfortunately, our policy does not allow us to log in to clients websites for several reasons, including liability.

Before we continue on, although I absolutely understand you are in a tough spot, please note that reassigning this thread to a colleague will not speed up support.
If you haven’t done so, I would recommend reading our support policy: https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

Please keep in mind that my goal is actually the same as your: solve your issue as quickly as possible.

With that in mind, thanks to your screenshots, I am pretty sure I know the cause of the issue you are dealing with.

The reason why the tickets are not showing up is because of their start sale dates. Simply put, the tickets will not display until that start sale date is reached.

This leaves you with 2 options:

1. Remove the start sale dates all together for your tickets
2. Change the start sale dates to today (or whatever other day you want the tickets to be available)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Kerry,

Nice job on fixing the issue! Kudos!

Yes, you can totally go ahead and delete “The Events Calendar: WooCommerce Tickets” plugin, in fact I would recommend it.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Amy,

Would you mind sharing a screenshot link to that specific’s edit event screen ?

One thing to keep in mind is that the tickets do disappear when the event is passed or the defined ticket sale period is over.

Best regards,

Geoff B.

[Geoff B.]

Hey Simon,

I’m sorry to hear that didn’t work out for you.

I asked for a second opinion on this to make sure we can figure out what going on.
Here are the recommendations:

1. Can you take a look at your .htaccess file to ensure any reference to ~veteranc ?
2. Would you mind trying to update to version 4.2
3. Try changing the single event URL to something different temporarily
4. Change the default view temporarily, update and revert back to your default view

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Pasi,

Thank you for sharing your findings with us. I just ran a quick test and I was able to add special characters in text fields including the & characters.

If you don’t mind, I would recommend opening a separate thread on this so that you can get the proper attention.

Have a great day!

Geoff B.

 

[Geoff B.]

Good afternoon Paul,

I’m stocked to see you managed to get things working to your liking again.
Kudos!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week and an awesome Jazz Fest!

Geoff B.

[Geoff B.]

Good afternoon Greg,

Thank you for sharing your findings with us.

I will absolutely relay this information to our Dev team.

Kind regards,

Geoff B.

[Geoff B.]

Good evening Brendan,

As promised, I requested a second opinion on this.

As a first step, you might want to activate wp-debug in your wp-config.php

Additionally, my next recommendations would be to:

1. Use a Javascript debugger and run it step-by-step with breakpoints to see exactly where the issue happens
2. Go through your customizations and, after a backup, start removing them one-by-one until you find the culprit

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Geoff B.]

Good evening Amber and welcome to the Events Calendar Support forum!

Thank you for reaching out to us and for providing your system info.

We are sorry to hear about the stock issue on your ticket products.
I would love to help you with this topic.

 

I have a couple of questions to help pinpoint what is going on.

First, could you confirm if:

• You went through the following process as described here when you moved to Event Ticket Plus: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/ ?
• The issue persists when you create a brand new test ticket on a brand new test event ?

Could you also please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

Once you have temporarily reverted to a default WordPress theme (like twenty-fifteen) and deactivated all third party plugins, could you see if the issue persist ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Aaron and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your question.

Do you need to purchase both Event Tickets and Event Tickets Plus in order to sell tickets? Or Can I just purchase Event Tickets Plus?

That is a great question. Event Tickets is actually free: https://wordpress.org/plugins/event-tickets/ and yes, you need to install it first.

That means that you’ll only need to purchase and install Event Tickets Plus to extend Event Tickets and be able to sell tickets.

Let me know if that helps.

Have a great day!

Geoff B.

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