Event Tickets Plus Bug?

[kerrycarron]

Have a website where we started with The Events Calendar: WooCommerce Tickets. Then we added Event Tickets and Event Tickets Plus.

Here is the problem (and I have seen it mentioned in the forum as an issue too):
An Update occurs to the plugins.
I update the plugins.

I get a nag alert (red) that says, “To begin using Tickets Plus with WooCommerce, you need to deactivate the old legacy plugin.” and link to deactivate the plugin. Clicking on the link deactivates The Events Calendar: WooCommerce Tickets.

This, in turn, makes the tickets disappear. And leaves me with another nag message that says, “To begin using Event Tickets Plus, please install and activate the latest version of Event Tickets.” Clicking on THAT link takes me to a page where it tells me I have the latest version installed.

Now, I CAN (and must) then reactivate The Events Calendar: WooCommerce Tickets plugin in order for the tickets to re-appear – which then results in the original nag and we start all over.

You can see the endless circle of confusion and potential loss of revenue should one forget to reactivate The Events Calendar: WooCommerce Tickets plugin.

PLEASE help me to resolve this.

[Geoff B.]

Good evening Kerry and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the unpleasant transition to Events Tickets Plus.
I would love to help you with this topic.

If you haven’t done so already, the first thing to do would be to read the following and follow it’s instructions: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

Let me know how that goes.

Best regards,
Geoff B.

 

 

[kerrycarron]

I believe I had as per this ticket when the new Tickets Plus was released: https://theeventscalendar.com/support/forums/topic/how-to-transition-to-the-new-tickets-vs-wootickets/

I verified my licensing and only the New plugin’s license is there and the old WooTickets Plugin expired on the 16th of January 2016.

On a whim, I deactivated all the licences and started the moving process over. It all appears correct now and no more nag.

It is now OK to delete “The Events Calendar: WooCommerce Tickets” plugin? I am assuming so but would like confirmation before actually doing that.

[Geoff B.]

Hey Kerry,

Nice job on fixing the issue! Kudos!

Yes, you can totally go ahead and delete “The Events Calendar: WooCommerce Tickets” plugin, in fact I would recommend it.

Let me know how that goes.

Best regards,
Geoff B.

 

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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