[Geoff B.]

Hey Abraham,

Thank you for sharing your info. You are right, everything looks fine in the functions.php

At this point, the next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

There is a chance that a plugin might be interfering (e.g.: post types order)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Randy,

Thank you for taking the time to share your plugins manually.

1. While I am at it (I should have asked the first time around), could you also tell me:
2. What version of WordPress you are using ?
3. What is the name of your WordPress magazine theme and what it’s version number ?
4. If there is a /tribe-events folder in your WordPress theme’s directory ?

With that in mind, the first thing I am noticing is that you are a couple of versions behind on the Events Calendar plugins (we are now at 4.1.2 on both).

The first thing I would advise is to manually update both plugins, which means:

1. Downloading the latest versions of the free and the Pro plugins on your computer
2. Temporarily deactivating both plugins
3. Using a FTP software, overwrite the files located in your plugins folder (/wp-content/plugins/) with the ones you just downloaded.

If that still does not work, I would like you to run the following test: temporarily change your WordPress theme to a default one such as twenty-fifteen and tell me if the issue persists ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Peter,

I’m super stoked that you got the tickets to display and I want to thank you for being a vital part of finding the solution together. Kudos!

That being said, let’s address the other issue which is that the update of the plugins is not producing the expected results (to say the least). I know how time consuming and frustrating this can get, so hang in there!

There are a couple of potential causes for this:

• Something went wrong during the update process (in which case re-installing or overwriting the file might be worth a try)
• Your caching plugin might be interfering
• Your permalinks might need re-saving after the update
• Your PHP version might not be helping ( WordPress minimal requirement is now PHP 5.6 )
• The customizations in your theme (even if they seem unrelated or are only found in the functions.php file of a theme) might interfere
• The Events Calendar monthly view caching might need to be temporarily deactivated

In any case, I totally understand where you are coming from in regards to being afraid of updating under these circumstances.

My best recommendation would be to run some tests in a non-stressful local install (as opposed to your live server). This can be accomplished fairly quickly and freely using MAMP or XAMPP. I can even assist if you would like.

I wish I had a better answer for you, but for now it’s the best one I have.

Let me know how you want to go about this. I’ll gladly stay with you until we sort it out.

Best regards,

Geoff B.

[Geoff B.]

Hey Ken,

I’m super stocked to hear that the PHP upgrade fixed it!
Kudos on that.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Hey Elian,

First off let me apologize for calling you Craig. I think it’s only fair for you to call me Craig for the rest of this conversation if you want to 😉

As a first troubleshooting step, before I make another recommendation, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

Best regards,

Geoff B.

[Geoff B.]

Good evening Liane,

Thank you for the update. Please hang in there while we try to get a better understanding of a seemingly moving target.

After taking a look at your website, it appears that you are using the Genesis WordPress theme.
My best recommendation would be to read the following guide (or perhaps submit it to your developer): https://theeventscalendar.com/knowledgebase/genesis-theme-framework-integration/

Also, to cut down on the potential back and forth, now that the site has been moved, would you mind providing us with your system information in a private reply ? (following the instructions found in the link) just to make sure no conditions has changed ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Steffen,

Thank you for your answer and for providing the system information and the screenshots.

Actually, I do not log into our customers website,  as our policy does not allow us to do so for several reasons, including liability.

After some testing, I have a couple of follow-up questions and suggestions to get even more specific on the cause of the issue. Thank you for your patience while we figure out what is going on.

First, I am noticing that you have a great number of plugins (which is awesome), but that also increases the risk of incompatibility (as you might know).

You mentioned earlier that you had tested for conflicts. Does that mean that you deactivated ALL of the non-basic plugins and temporarily reverted to a default WordPress theme such as twenty-fifteen ?

The reason I ask is because I have personally encountered surprising conflicts with some plugins such as Visual Composer, Advanced Custom Field Pro, Tiny MCE advanced, Capability Manager, Script plugins and Loco Translate.

Just to be clear, I am not suggesting these are the causes, just that sometimes because of the configuration or version of these, I have seen issues. As such, it’s certainly worth investigating what happens when they are deactivated (preferably in a staging environment).

 

The other question I had for you is: are you creating the fieldsets while creating the ticket or separately before hand ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Vicki and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

If you haven’t already, my first recommendation would be to go through the following guide: https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/

Normally (if your setup is correct), the french version of the calendar should be located exactly like you have described it (http://www.mywebsite.com/fr/events).

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

And while you are at it, would you please try the option Use directory for default language in you WPML setup ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Craig and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

I am not sure exactly which E-commerce you are using (which might change my answer). But for now, I will assume that you are using WooCommerce since it’s the most popular solution.

If that is the case, please note that our tickets products follow the WooCommerce standard way of handling stock. This means that:

1. If you delete an order OR if you refund an order, stock (ticket numbers) are not automatically added back.
2. When an order is deleted or refunded, it was (at least at some point in time) a purchased product, but the status of that order provides more information on that topic. Speaking of which it is usually best not to delete orders, but rather to cancel them or refund them.
3. You can always add the stock back manually (either through the product directly or by using the button meant for that purpose OR download a plugin that does that for you (https://support.woothemes.com/hc/en-us/articles/202723293-How-to-Automatically-Re-Stock-Items-in-Cancelled-Refunded-Orders)

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

 

Good evening Spencer and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

Your first answer was actually correct. You need to first install the free Event Ticket plugin and then install Event Tickets Plus (which extends it) on top of it.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Adrienne and welcome to the Events Calendar forum!

Thank you for your interest in our products. It’s truly appreciated.

However, please note we do not offer support for our free plugin in this forum.
If you don’t mind, can you please repost your question over here: https://wordpress.org/support/plugin/the-events-calendar ?

This will ensure you get a timely response.

Best regards,

Geoff B.

[Geoff B.]

Good evening Matthew and welcome back!

Thank you for reaching out to us.

I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

Best regards,

Geoff B.

[Geoff B.]

Good evening Craig and welcome to the Events Calendar Support forum!

There could be a couple of things going on.

The most likely cause is that sometimes the language files packaged with the plugins are not necessarily up to date. My recommendation would be to grab a copy of the updated versions here to see if that makes a difference: http://translations.theeventscalendar.com/projects

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Mohamed and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your question.

I wanted to know if it’s possible to have my calendar sorted by venue & date, so that the venues are on the left and on the right side are the dates and each event is sorted by the venue and date.

There are a couple of ways you could accomplish this. You could:

1. Read our Themer’s guide and proceed to customize the views exactly to your liking
2. Hire one of our recommended customizers to do the customization for you

This is possible in both the Pro and the free version of the plugin.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Robert,

Thank you for your answer. You are right, checking other similar threads can sometimes be useful, so I encourage you to keep on watching.

However, as a disclaimer, even when the problem looks similar, the cause can often be different.

With that in mind, I still recommend we pursue our efforts to figure out exactly what’s going on in your case. That way you have the most chances of solving the issue as fast as possible.

First of, as good as your developer might be and even if he does not think his customizations have an impact on the latest version of our plugins, they just might be the cause for the issue (it’s certainly worth finding out for sure).

As such could you please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out. Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

In other words what happens when you deactivate all non-related WordPress plugins (including Visual Composer which I am noticing has not been updated to the latest version) AND by temporarily switching back to a default WordPress theme (such as twenty-fifteen).

Let me know how that goes.

Best regards,
Geoff B.

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