Email notification doesn't populate properly when an image is submitted

[cityofhopkins]

When I submit an event on our site, the email notification works well, UNLESS an image is submitted with the event. Then the subject line of the email becomes the name of the uploaded image, and the link to “review event” links to the media file and not to the event post. In addition, the organizer, venue and description areas don’t populate.

[Geoff B.]

Good evening Kristi and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you are experiencing with very large images and our Community Events plugin.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your system information in a private reply ? (following the instructions found in the link)

The reason I am asking is because this sounds like an issue we solved in a previous update of Community Events.

Best regards,

Geoff B.

[cityofhopkins]

This reply is private.

[Geoff B.]

Thank you for the info Kristi,

Can you tell me if your community events submission for is found at http://www.thinkhopkins.com/events/submit/index.php ?

The reason I am asking is because this looks like a template customization (which might require an update to be fully compatible with the versions of the plugins you are using).

With that in mind, to troubleshoot further, could you also please go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out ?

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is: often times a plugin or a theme conflict.

Best regards,

Geoff B.

[cityofhopkins]

This reply is private.

[Geoff B.]

Good afternoon Kristi,

Thank you for answering my questions and for trying the testing procedure.

Hang in there, we will get to the bottom of these issues!

At this point, my best recommendation would be to upgrade all of your Events related plugins to the latest versions. I have a hunch this has a good chance of putting an end to your specific issue.

Also, could you tell me, if there is a folder named /tribe-events/ in you WordPress theme ?

Have a good week-end,

Geoff B.

[cityofhopkins]

Thank you. The latest update fixed my problem. 🙂

[Geoff B.]

Good afternoon Kristi,

This awesome! I’m stoked to know you managed to fix your issue!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

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