[Geoff B.]

Good evening Marc and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the struggles you are facing to enter your license for the Pro version.
I would love to help you with this topic.

First and foremost, if you have not done so already, please make sure you have followed all the steps suggested here: https://theeventscalendar.com/knowledgebase/new-user-primer-the-events-calendar-and-events-calendar-pro/

If the issue persists, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Geoff B.]

Good evening Matt and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have been experiencing with styling certain elements to your liking.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Ideally, it would be great if I could look directly at your Community Event Submit page.
Could you provide me with the URL and access to that page (not to the admin of your site) ?

1. It didn’t work

When I can take a look at your site, I’ll be able to recommend tailored CSS rules to achieve what you are looking for.

2. Some of the form-types don’t have a class so I’m not sure if I should add a class to the form element and then a css entry

You have 2 ways to go about this:

1. Use positional CSS rules (e.g: tr td+td+td)
2. Use a theme customization where you add the classes of your choice. You might want to read our Themer’s guide to get a sense of how that works.

3. I’m concerned any of these changes I make will be wiped out the next time I update.

That’s a valid point.

Most people use a child theme for that specific reason (avoid losing customizations when updating the theme).
There are great free plugins out there to walk you through the process.

The screenshot shows how thin the title field is as well as the description fields. I feel they all need raising but maybe this will also call for bigger check boxes and dropdowns?

Without seeing your site, I would go for a rules such as

#tribe-community-events .events-community-post-title input {
height: 43px;
}
Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Brent and welcome back!

Thank you for reaching out to us and providing us with your system info.

We are sorry to hear about the fact that the recent update this did not fix the issue for you.
I would love to help you with this topic.

Before we begin, as I was looking at your system info, I would recommend upgrading the PHP version on your server when you get a chance. WordPress officially recommends 5.6+ but 5.4+ is fine.

Could you tell me if adding the following snippet to your child theme’s functions.php helps ?

https://git.io/vo5f9

Secondly, would you mind sending me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening and welcome back!

Thank you for reaching out to us.

I would love to help you with your question.

I was wondering if one is able to import a csv file that is an untouched csv export of the All-In-One Event calendar database?

Yes, you can achieve that via our built-in CSV importer tool.

There are some rules, of course, but it’s pretty straight forward.
Please read the following articles on this topic:

1. https://theeventscalendar.com/knowledgebase/using-the-events-calendars-csv-importer/
2. https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Fernando and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have been experiencing with the display of several calendar pages.
I would love to help you with this topic.

I noticed on a previous thread from 2015 that Modern Tribe advised someone with a similar problem to change the event url, noting that the word “event(s)” can’t be used as a page. That seems to be how ours was configured

You are 100% right, for things to work properly, there are a couple of rules:

1. Whatever slugs you select for Events URL slug and Single event URL slug, these slugs have to be reserved exclusively for the calendar. In other words, there can’t be a page or an post category that uses those slugs.
2. The Events URL slug and the Single event URL slug have to be different from one another. They can’t be the same.

I would also recommend changing the settings for Events Template in Events -> Settings -> Display and then re-saving your permalinks.

Finally I would recommend going through the following article to tackle the 404 errors: https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are stocked to hear that you managed to fix the issue.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening John,

Thanks for writing back.

Where in WP do I need to put this so it works correctly. For example I created new page https://www.hawaiidiscount.com/events/upcoming-events/ using this shortcode but it doesn’t work. Thanks!

That’s a great question.

Shortcodes come as a feature for customers using the Events Calendar Pro: https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/.

There is unfortunately no shortcodes built-in in the Events Calendar free or in Community Events.
This is why they have not been working on your site so far.

But there is also the following third-party plugin that is available for free: https://wordpress.org/plugins/the-events-calendar-shortcode/

I also read this article https://theeventscalendar.com/knowledgebase/configuring-the-calendar-widget/ but there is no Event Calendar widget available in my widget area. How can I add it?

Those extra widgets are also a part of the Events Calendar Pro : https://theeventscalendar.com/product/wordpress-events-calendar-pro/

So in short, it sounds like you might be a prime candidate for our Pro add-on.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good morning Joshua,

Thank you for writing back.

I’m glad that the headers are fixed.
My apologies for the width, I actually made a mistake in the CSS rule.

Here’s the corrected one:

#tribe-events-pg-template {max-width: 1200px; margin: auto;}

As an alternative, you might want to try playing around with the Events Template setting found in Events -> Settings -> Display to see if that works for the width.

For the pop-up overlay (tooltip), try the following CSS rule:

#tribe-events-content.tribe-events-month .tribe-events-right .tribe-events-tooltip {
background-color: #fff;
}

Finally, if by you want to remove the section that says “contact information” at the bottom of the calendar page, I would suggest giving the following CSS rule a shot

.post-type-archive-tribe_events #bottom {display:none;}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Bonjour Hélène,

Bienvenu dans nos forums et merci de nous écrire ce matin.

Oui, tout à fait, il est possible d’expédier un courriel à l’administrateur du site à chaque achat de billet.

Le tout dépendra principalement de quelle solution de cybercommerce vous avez choisie comme compagnon à Event Tickets Plus.

Afin de vous aider davantage à ce propos, vous serait-il possible de me fournir vos informations système (dans une réponse privée) en suivant les instructions contenues dans le lien ci-contre ?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Bon week-end,

Geoff B.

[Geoff B.]

Good morning Mathias,

Thank you for writing back.

That means with an upcoming update it sould be resolved soon? It’s a bit disappointing, that I cannot benefit form te most important feature, the ticket selling process with WooCommerce.

I agree with you. It is very unfortunate that there is no way to currently sell tickets via WPML.

As for the update, I believe I miscommunicated what I meant to say. The upcoming updates (over the next few months) will improve WPML compatibility with the Events Calendar and the Events Calendar Pro. Once that is done, our Dev team will look into adding support for Tickets as well.

In other words, unfortunately, tickets support in WPML is unlikely to happen in the near future.

The good news is you are fully entitled to a refund if you want one since you are within 30 days of your purchase. To obtain the refund, you just need to follow the procedure described here.

As for your second issue, I would like to help you further.

I have a couple of follow-up questions/requests to get to the bottom of this:

• Can you confirm that you have setup WPML according to the instructions found here: https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
• Could you send me a screenshot of your settings in Events -> Settings -> General ?
• Can you tell me if you have a “real” page that has the https://www.ugra.ch/events/ slug ? The reason I am asking is because our calendar is actually NOT a real page but it requires exclusivity on the URL it is setup for (e.g.: events). In other words, you can’t have a real page for that URL

Have a good week-end,

Geoff B.

 

[Geoff B.]

Good morning Bruce and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the error 500 creeping up on your website.
I would love to help you with this topic.

I had some problems with editing a recurring event.
I have since deleted the relevant recurring events.

When you say that you deleted that recurring event, do you mean in WordPress’ back-end or directly in the Database ?

In any case, I would suggest trying:

1. Go to Events -> Settings -> Display and change the setting for Events Template
2. Re-save your permalinks

Furthermore, can you tell me what is the amount of WordPress memory defined in your wp-config.php ?

Can you also tell me if you are able to get a single event to display (not the full calendar) ?

Best regards,

Geoff B.

[Geoff B.]

Good morning David,

I am sorry that this did not work for you.

If you don’t mind, as a next step. Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

Have a good week-end,

Geoff B.

[Geoff B.]

Good morning Fred,

Awesome!

Let us know if there is anything.

Have a good week-end,

Geoff B.

[Geoff B.]

Good morning Thomas,

I’m super stoked this worked for you.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening Joelle and welcome back!

Thank you for reaching out to us.

We are sorry to hear that the previous thread was closed before you could respond.
Sometimes, our automated droid is over-zealous in his automated thread closing duties when a thread is inactive. Our apologies.

Thank you for taking the time to follow-up.

I am super stoked that the advice of my colleague Brook was useful to you in the end.
I will make sure I relay your message to him. I’m sure he’ll appreciate it.

 

Is there anything else I can help you with on this topic ?

Have a great weekend!

Geoff B.

[Author]

Posts