Ticket buying button not showing up

[Mathias]

I licensed Event Calendar PRO and Event Tickets Plus, set it up and created an event. If I view my event the buying button does not appear. Furthermore the events monthly view page does apparently not exist. At least it shows the 404 error page.

Link to event page:
https://www.ugra.ch/event/normenseminar-iso-3664/?lang=de

Link to monthly events view:
https://www.ugra.ch/events/

Can you help to to resolve that problem, please.

[Geoff B.]

Good evening Mathias and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the buying button not displaying as it should.
I would love to help you with this topic.

I licensed Event Calendar PRO and Event Tickets Plus, set it up and created an event. If I view my event the buying button does not appear.

Unfortunately, we only support WPML for the Events Calendar and the Events Calendar Pro for the moment.
This means that all or other add-ons and plugins, such as Event Tickets Plus, are not yet ready to work properly with WPML yet.

We do apologize for the inconvenience this might create.

The good news is that we are working with the WPML team to improve compatibility. The plan from there is to expand that compatibility for all of our plugins.
As an avid WPML user myself, I can’t wait.

I wish I had a better answer for you, but for now it’s the best one I have.

Furthermore the events monthly view page does apparently not exist. At least it shows the 404 error page.

I believe you can solve that by:

1. Going to Events -> Settings -> Display and changing the Event Template setting
2. Re-saving your permalink under Settings > Permalinks

 

Let me know how that goes.

Best regards,
Geoff B.

[Mathias]

Hi Geoff

The good news is that we are working with the WPML team to improve compatibility. The plan from there is to expand that compatibility for all of our plugins.
As an avid WPML user myself, I can’t wait.

That means with an upcoming update it sould be resolved soon? It’s a bit disappointing, that I cannot benefit form te most important feature, the ticket selling process with WooCommerce.

1. Going to Events -> Settings -> Display and changing the Event Template setting
2. Re-saving your permalink under Settings > Permalinks

I tried both, but unfortunately did not succeed.
I switched the stylesheets between Skeleton Style, Complete Style and Tribe Event Style. I changed the event template to “default event template” instead of “default page template (WordPress)”.

Any other further ideas?

[Geoff B.]

Good morning Mathias,

Thank you for writing back.

That means with an upcoming update it sould be resolved soon? It’s a bit disappointing, that I cannot benefit form te most important feature, the ticket selling process with WooCommerce.

I agree with you. It is very unfortunate that there is no way to currently sell tickets via WPML.

As for the update, I believe I miscommunicated what I meant to say. The upcoming updates (over the next few months) will improve WPML compatibility with the Events Calendar and the Events Calendar Pro. Once that is done, our Dev team will look into adding support for Tickets as well.

In other words, unfortunately, tickets support in WPML is unlikely to happen in the near future.

The good news is you are fully entitled to a refund if you want one since you are within 30 days of your purchase. To obtain the refund, you just need to follow the procedure described here.

As for your second issue, I would like to help you further.

I have a couple of follow-up questions/requests to get to the bottom of this:

• Can you confirm that you have setup WPML according to the instructions found here: https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
• Could you send me a screenshot of your settings in Events -> Settings -> General ?
• Can you tell me if you have a “real” page that has the https://www.ugra.ch/events/ slug ? The reason I am asking is because our calendar is actually NOT a real page but it requires exclusivity on the URL it is setup for (e.g.: events). In other words, you can’t have a real page for that URL

Have a good week-end,

Geoff B.

 

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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