Sale price / Regular price

[Fred]

The ticket price was set to $365 for the duration of a certain period. The regular price is $380 outside of the sale period as shown in the screen shots.
You may want to have a look at one of the examples below;

https://www.primeeducation.com.au/event/hsc-maths-extension-2-july-holiday-course/

Looking forward to hearing from you.

Cheers, Fred

[Geoff B.]

Good evening Fred and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the price tag discrepancy when using a discount.
I would love to help you with this topic.

I absolutely see what you mean.
Before I open this as a bug, could you tell me if the price is corrected if you remove the discount schedule on your end ?

That being said, you could try adding the following snippet to correct the issue: https://git.io/voBAD

Finally, if you don’t mind, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Fred]

This reply is private.

[Geoff B.]

Good evening Fred,

Thank you for your answers and for the system information.

I ran several tests on my end and I can totally reproduce the issue.
However, with the snippet installed, saving the product (or re-saving it) solves the issue completely.

Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some additional tests on my end ?

Have a good week-end,

Geoff B.

[Fred]

I am afraid I can do this for you as I am not having such a technical background.
Please let me know once this issue is resolved.

Fred

[Geoff B.]

Good evening Fred,

I am sorry that I asked you for something that is outside of your comfort zone.
I did not mean to, I was mainly trying to help out.

You will be informed when the snippet is integrated in our next Maintenance release.

In the meantime, if you do find somebody to help out on your end that is comfortable with my suggestions, we would love to let you enjoy the solution before it’s officially released.

Best regards,

Geoff B.

[Fred]

Hi Geoff.

Thanks for your updates.
While I will have to wait for the next release to resolve the issue, but I will also have to manually handle these timing issue with the prices until then.

Looking forward to hearing from you soon.

Cheers, Fred

[Geoff B.]

Good evening Fred,

Thank you for your understanding.

You will be contacted as soon as the fix is out.

Best regards,

Geoff B.

[Geoff]

Hey there, Fred!

We wanted to follow-up to let you know that we were able to patch this up in Event Tickets Plus 4.2.2, which is now available to download and install if you haven’t done so already.

Please do be sure to check out our release notes for a full overview of what’s new in the release and feel free to let us know if you run into this or any other issues after the update.

Thanks so much for your patience while we worked on this!

Cheers,
Geoff

[Fred]

Hi Geoff.

thanks for updating the plugin for the issue.
I have set a test event for testing this, and I will inform you the result in next few days.

Thanks, Fred

[Geoff B.]

Good morning Fred,

Awesome!

Let us know if there is anything.

Have a good week-end,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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