[Geoff B.]

Good evening Gabriel and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that you are unable to see the manual sales in the attendee list.
I would love to help you with this topic.

As a first step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, based on the information you have already provided, it is usually recommended to have matching plugin versions (for example Event Tickets Plus 4.2.2 would be the perfect companion to Event Tickets 4.2.2), unless you have a specific reason not to upgrade.

In any case, if you do want to try the upgrade (or perhaps a downgrade), I can help you with that process.

But before you do anything, I highly recommend a Database backup (and the ability to restore that backup if necessary).

Thirdly, could you walk me through the process you are using when creating a manual order of tickets ?
Ideally if you had screenshots of the step-by-step process it would be great.

What I can tell you is that with a default WordPress theme, no template customization / overrides and the latest version of our plugins, you should be able to see the attendee on the attendee checkin list when doing a manual order, provided that:

• You have already have created that customer as a WordPress user with a customer role.

Another interesting solution would be to use a third-party plugin such as: https://codecanyon.net/item/shop-as-customer-for-woocommerce/7043722

In essence, that allows you to do the exact process the customer would without logging out.

Best regards,

Geoff B.

[Geoff B.]

Good evening Chris and welcome back!

Thank you for reaching out to us and sharing your ideas with us.
I would love to help you with these suggestions.

It would be great if the person listing the event could choose if they absorb the fees or not for an event at a ‘per vendor’ level.

I can totally see how that would be a cool feature to have. In fact, I would recommend opening up a feature request for it (so that other people can vote for it). You can do that here: https://tribe.uservoice.com/forums/195723-feature-ideas

It would also be great to have a vendor slug for each community user, you could turn this on or off, guessing off by default for backward compatability.

Technically, the built-in feature is not that far from that. Each “vendor” (organizer) gets it’s own slug (yoursite.com/organizer/vendor-name/)

However, the second part of that feature request (reorganizing single event URLs based on organizer/vendor slugs) might prove to be slightly more complicated, since it would require the default single-event url to be either overridden or duplicated.

Same holds true for allowing a sequence or a template in the URL.

Once again, these are prime candidates for a feature request over our User Voice channel (as mentioned above).

Short term, your other options would be to either:

1. Try to tackle these customizations yourself. You might want to read our Themer’s guide to get a sense of how that works.
2. Hire one of our recommended customizers to do the customization for you.

It would be great to have better control over the slug (or url) generally as we are looking at url-rewriting to remove the /event/community (as it’s way too long)…. events are events… no-one cares who entered them from the front end, so why have a different url for events entered by admin or community?? Just give us full control of /events slug upwards by putting that reference in a variable instead of hard coding.

That is a very interesting point.

If I read you correctly (and based on the rest of these feature suggestions), your main goal is to have more options / control over the way all of our permalinks/slugs operate.

I can totally appreciate how the /event/community might not fit your specific needs (as a side note, as you probably know, you can change “community” for a word of your choosing).

However, I must point out that a lot of our Community event customers actually do care who entered events in the front-end.

I guess it boils down to each customer’s usage of our plugins being very specific to their situation.

As much as we try to make our plugin as flexible and user friendly as possible for everybody, sometimes we fall short to fulfilling some our great customers (such as yourself) needs.

This is why we also try to make our plugins as customizable as possible.

With that in mind, I want to reaffirm that your ideas are very interesting. Hopefully, by submitting them to our User Voice page, they will gain in popularity (I am pretty sure other customers share your views) and become full-fledged features.

In closing, the reason we use User Voice is because we actually get hundreds of new feature requests a year. Since we don’t have to the ressources to tackle each request, we have to go by the popularity of each of these. We realize this might not be the best approach to things, but so far it’s the best approach we have found.

Thank you for your engagement and understanding.

Best regards,

Geoff B.

[Geoff B.]

Good evening Nathaniel and welcome to the Events Calendar Support forum!o

Thank you for reaching out to us.

We are sorry to hear that things are not displaying to your liking on your install.
I would love to help you with this topic.

I’m working on the page here: http://dev.gupta.consulting/merlin-licenses/

What we hope to achieve is to have the default view when you first visit the page show no list below the calendar. We only want the list to show up once a date is clicked and events for that day show up below.

Currently, it looks like that page is not found (error 404). Perhaps this page was moved somewhere else ?

In any case, I believe that what you are trying to do is to embed the [tribe_mini_calendar] shortcode in there (based on this thread’s title).

The good news is that the default behaviour of that widget is to show only the selected date’s events.

The above being said, right now there’s a formatting glitch that when the page loads, the list is longer, with larger content than the list that displays when you click a date with events. This shouldn’t really matter to us, since we don’t want the list to show up as a default view.

Unfortunately, I cannot see the list for now (because of the 404 error). So I am unsure if this is actually a bug or something specific to your install at this point.

Could you point me to the page where this currently is ?

On another formatting note, please notice that when the page initially loads, the calendar navigation arrows are off. When you move to another month, they straighten out and are straightened out when you come back. For instance, right now it’s July and the right arrow goes below the month, if you go to August and come back, it’s where it should be. We need to fix that please.

Again, I am unable to see these at this point. But I am looking forward to be able to and help you out.

As a first step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Khanh and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the PHP parse error you are getting.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Before getting that info, by the looks of it, it does sound like PHP 5.3.29 could be the culprit.

If you are able to, based on experience and the type of error you are dealing with, I would recommend upgrading PHP to at least 5.4+ . WordPress even recommends 5.6+, but 5.4+ is fine for now.

If you are looking for a quick fix, as per your suggestion, another solution would be to downgrade your plugins (I can help you with that). But the downside is that you are likely not going to be able to upgrade and take advantage of the new features moving forward.

Best regards,

Geoff B.

 

 

 

[Geoff B.]

Good evening David and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the multiple events being created every day.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, would be possible to know:

1. What iCal feed(s) you are scheduling for import ?
2. What your scheduled iCal imports settings look like (screenshot) ?

Best regards and hang in there as we figure this out,

Geoff B.

[Geoff B.]

Good afternoon Fernando,

Thank you for writing back to us and for providing more precisions on your current setup.

If you look at our homepage, http://www.epicenter-sf.org you’ll see that there is an Events tab. This is how it has been configured for over a year. The Events tab is not listed as a page, but i wonder if this is part of the issue. My question remains though, why would this stop working suddenly?

That is possible. To make sure, I would need a screenshot of your settings in the WP Dashboard under Appearance > Menus (where the tabs / menus are defined).

I am not sure why exactly your site has stopped working suddenly. It could be a number of things:

• WordPress update
• Plugin update
• WordPress theme update
• Some other reason

In each of these cases, there are a number of things that can go not as smoothly as you would expect.

This is why, my main goal is to pinpoint the issue (hence my suggestion of running the tests).

Please advise. I’m hoping to get some one with more know-how as I’m not the person to be tinkering too much with the back end of the site.

I can appreciate that and I certainly do not want to be asking you to do things that you are not comfortable with.

Ideally, the sooner we can go through the testing for conflicts procedure, the faster we can resolve this.

One quick test that is not too involved is to very temporarily switch back to a default WordPress theme such as twenty-fifteen under Appearance > Themes and see if the problem persist.

There seem to be a lot of problems popping up after updates throughout the year. At least too many to be happy with. Would you recommend not updating?

You are right, at Modern Tribe, we really don’t like bugs either! We do apologize for the inconvenience this might have been causing so far.

As such, we are constantly trying to improve both our code and our Quality Assurance Program, thank to valuable feedback from great customers such as yourselves.

When it comes to any updates ( WordPress, plugins, themes, etc…), I highly recommend testing the updates in a staging /test / local environment first. Based on my experience from the last 10 years as WordPress specialist, I always recommend that to all of our customers.

In fact, I also ensure I do the same for any of my updates.

If you are interested, I could point you (or whoever is helping you out with your site) towards some very helpful reading on that topic.

Hang tight as we work together on solving your current issue.

Best regards,

Geoff B.

[Geoff B.]

Bonjour Hélène,

Merci de nous répondre.
Sans soucis pour les forums. Nous sommes justement là pour aider nos fantastiques clients à chaque étape 😉

Je vois que mon homonyme vous a déjà répondu. Vous êtes entre bonnes mains.

Salutations,

Geoff B.

[Geoff B.]

Good evening Isaac and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

1. user (a “volunteer”) can click on the event in a calendar to view info, and click “sign up”
2. signing up to an event doesn’t require payment, but requires a short questionnaire to be completed (info about the volunteer, for example)
3. organizer can customize this questionnaire for each event (eg. ask for name, age and address in one event, but ask for name, phone number and interests in another)

You have a couple of options here, the registration could be handled through Event Tickets: https://theeventscalendar.com/product/wordpress-event-tickets/ (which is free) or through Event Tickets Plus (with a product price of zero).

The main difference, aside from the free versus paid plugin, is that Event Tickets Plus also gives you access to a whole lot of extra options via the WordPress E-commerce plugin of your choice (e.g.: WooCommerce).

But, in any case, you will need the Events Calendar Plus: https://theeventscalendar.com/product/wordpress-event-tickets-plus/ to add custom attendee information fields to the registration process to either choice of solution.

These extra fields can be different from one “ticket” to the next.

4. organizer can get email notifications as volunteers sign up, but can also see a database of signed-up attendees too

This is built-in in e-commerce solutions such as WooCommerce if you decide to use Event Tickets Plus or can be achieved via a code snippet in the functions.php if you decide to use Event Tickets.

5. option to have multiple organizers with their own permissions to create/view volunteers/edit their own events but not others. But all events in the organization show on the same calendar.

This is perfectly achieved by our Community Events add-on: https://theeventscalendar.com/product/wordpress-community-events/

You did not specify if you also require these organizers to “sell” (even free ones) tickets or not ?

If you do, then you will be forced to use Event Tickets Plus (Event Tickets free is not available for Community Events yet).

You will also need a copy of our Community Tickets add-on: https://theeventscalendar.com/product/community-tickets/

If you don’t need them to be able to create tickets, then you don’t need that last plugin.
As an admin, you will still be able to add tickets to their events, but they won’t.

So to recap, you will need:

1. Event Tickets Plus
2. Event Tickets
3. Community Events
4. Maybe Community Tickets

If you need Community Tickets, I would recommend the following bundle to save some money and have access to our Filter Bar plugin as a bonus: https://theeventscalendar.com/bundles/bundle-community-manager/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Abby and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

As a first step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

For now, I am going to assume that you are using WooCommerce (since it’s the most popular solution).

You can add a validation error by:

1. Using a plugin to do so. E.g.: https://wordpress.org/plugins/woocommerce-incremental-product-quantities/
2. Using some code in the functions.php file of your WordPress theme: https://www.sitepoint.com/minimum-checkout-requirements-in-woocommerce/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Astrid and welcome back!

Thank you for reaching out to us.

I would love to help you with this topic.

I believe the following CSS rules will achieve just that:

.post-type-archive-tribe_events .fusion-logo, .single-tribe_events .fusion-logo {display: none !important;}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Bruce and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about your struggles getting the Tickets to display correctly.
I would love to help you with this topic.

I believe that you will find the answer to your questions here: http://www.kriesi.at/support/topic/conflict-with-event-calendar-attendee-information/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Krzysztof and welcome to the Events Calendar forum!

Thank you for your interest in our products and for the great video.
We’ll be glad to answer your questions.

Out of the box, there are several of your needs that our calendar and some of its plugins are able to address:

1. Our Filter Bar plugin, allows for multiple filters: https://theeventscalendar.com/product/wordpress-events-filterbar/ including price and category
2. Our default search bar allows you to filter by date (varies depending on the view). You can test that here: http://wpshindig.com/events/
3. Our Event Tickets Plus add-on lets you sell different types of tickets (you can call them as you wish: seats, packages, etc…) per event via the WordPress e-commerce platform of your choice: https://theeventscalendar.com/product/wordpress-event-tickets-plus/

However, some features will require some customization to be available to you.

You might want to read our Themer’s guide to get a sense of how that works or, as an alternative, hire one of our recommended customizers to do the customization for you.

1. Filter by date range
2. Even though you can have as many type of tickets as you want per event, add-ons / upsell items will need to be customized in (via WooCommerce hooks for example)

The good news, is that I am convinced that both of these can be achieved with the tools in place.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Tony and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issue you are experiencing with importing the events correctly.
I would love to help you with this topic.

 

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I ran some tests with the file that you gave me.

It looks like, by default, the calendar imports the first event of a same name series and applies every following event of that same name series as an update.

Can you confirm that after an CSV import:

• You see only 1 event per same-name series (e.g.: Assess Your Skills – West Orange) ?
• The start date and end date are inaccurate for that single remaining event ?

I will open a ticket for this as I believe this is a bug in the way the CSV import engine operates. We apologize for the inconvenience this is causing.

Short term, changing the title slightly in same-name events OR breaking the csv import files to multiple files that do not contain same-name events would solve that part of the issue.

and the venue is not properly displayed.

Can you confirm if you have already created or imported the Venues prior to importing the events (as explained here: https://theeventscalendar.com/knowledgebase/using-the-events-calendars-csv-importer/) ?

Thank you for your patience and understanding as we work this through.

Best regards,

Geoff B.

[Geoff B.]

Good evening Aaron and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

I would love to help you with this topic.

That is a great question.
As a precaution, I suggest backing up your Database before doing anything (just in case).

Normally, our CSV importer should do just that (update the events when reimporting).
In the odd case it does not (and creates duplicates), I guess you could simply delete all events and just run a basic CSV import.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Gunnar and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

My first, pretty hackish, approach was creating Custom Fields and rearrange them in all forms/views. But a custom Image Field is not given and I don’t know (yet) how to get the Custom Field in templates. So the Custom Field mechanics don’t really satisfy my needs.

You did not specify, but I believe that you tried using the pro additional fields option to accomplish your initial approach: https://theeventscalendar.com/knowledgebase/pro-additional-fields/

Since there is no “Upload image” field available there, I think you might be a prime candidate for using the following third-party plugin instead: https://wordpress.org/plugins/advanced-custom-fields/

As for rearranging the fields, the best and most update-proof approach would be to create a template customization.

You might want to read our Themer’s guide to get a sense of how that works.

Let me know if that helps.

Have a great day!

Geoff B.

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