Display issue with Enfold theme and Event Tickets Plus

[Bruce]

I have the Enfold theme (fully up-to-date), WooCommerce (fully up-to-date) and Event Tickets Plus (fully up-to-date) and I am unable to view the ticket information (the plus/minus buttons, quantity field, and Add to Cart button) on any page when the Enfold theme is active. If I activate a different theme, the ticket information shows up properly, so I’m assuming this is a theme conflict. Do you have any idea how I can fix this? A sample page that should have a ticket on it is here (http://ncterms.org/agenda/) and the ticket should be visible directly above the black footer section. I have reached out to Kriesi as well, but they haven’t responded yet and I’m on a deadline, so I am hoping you might have some idea how I can get this corrected.

[Bruce]

Just FYI, I found that by changing the theme, and then copying the HTML from the correctly-generated page, then adding a “code block” and re-applying my original theme, I could get the tickets section to show up. So, technically with the Enfold theme active, the tickets are purchasable on my pages, though when any other theme is active there are two ticket sections now (one from my code block and the other generated from the Event Tickets plugin). I still need help with this though, because this is pretty hacktastic as-is. Thanks!

[Geoff B.]

Good evening Bruce and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about your struggles getting the Tickets to display correctly.
I would love to help you with this topic.

I believe that you will find the answer to your questions here: http://www.kriesi.at/support/topic/conflict-with-event-calendar-attendee-information/

Let me know if that helps.

Have a great day!

Geoff B.

[Bruce]

Thanks Geoff. I had run across that thread and tried the suggestions, but unfortunately those didn’t solve my issue. I did get a response from Kriesi however, and this is what they had to say:

“Please switch to the default editor if you intend to use the plugin for pages. It’s NOT going to work with the advance layout builder because the builder is using another template called template-builder.php file to render the page. Or ask the plugin author what callback function to use so that we can add it in the template.”

So, perhaps if you can tell me what to tell them, they can give me the necessary code to add to the template? Thanks for your continued assistance Geoff!

[Geoff B.]

Good evening Bruce,

Thank you for writing back and for the additional feedback from Kriesi.

I am sorry that this piece of code was not helpful to you in the context of using tickets in pages.

“Please switch to the default editor if you intend to use the plugin for pages. It’s NOT going to work with the advance layout builder because the builder is using another template called template-builder.php file to render the page. Or ask the plugin author what callback function to use so that we can add it in the template.”

I will follow-up on this one with Dev for you. I know we have a great relationship with the good folks at Kriesi, so that should go well.

This will have to go to tomorrow though. Thank you for your patience on this.

Best regards,

Geoff B.

[Geoff B.]

Good morning Bruce,

By the looks of it, it sounds like the callback function they are looking for would look something like:

add_action( 'some_theme_hook', array( Tribe__Events__Tickets__Woo__Main::get_instance(), 'front_end_tickets_form' ) );


 

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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