Adding a Manual Ticket Purchase using WooCommerce

[Gabriel Fuller]

I am currently using Event Tickets (4.2.2) and Event Tickets Plus (4.1.3) along with Events Calendar Pro (4.2.2.1) and WooCommerce (2.5.5) and WooCommerce Stripe Gateway (2.6.12) to sell tickets online. We have one use case where people can purchase tickets from us in person at some event that we are hosting through cash or check. I want to make sure that when I manually enter a sale into the system that I will be able to see that sale on the Attendee list for ticket registration and checkin. Right now I am not see that manual sale, a new order that I am adding to WooCommerce, on the attendee checkin list.

[Geoff B.]

Good evening Gabriel and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that you are unable to see the manual sales in the attendee list.
I would love to help you with this topic.

As a first step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, based on the information you have already provided, it is usually recommended to have matching plugin versions (for example Event Tickets Plus 4.2.2 would be the perfect companion to Event Tickets 4.2.2), unless you have a specific reason not to upgrade.

In any case, if you do want to try the upgrade (or perhaps a downgrade), I can help you with that process.

But before you do anything, I highly recommend a Database backup (and the ability to restore that backup if necessary).

Thirdly, could you walk me through the process you are using when creating a manual order of tickets ?
Ideally if you had screenshots of the step-by-step process it would be great.

What I can tell you is that with a default WordPress theme, no template customization / overrides and the latest version of our plugins, you should be able to see the attendee on the attendee checkin list when doing a manual order, provided that:

• You have already have created that customer as a WordPress user with a customer role.

Another interesting solution would be to use a third-party plugin such as: https://codecanyon.net/item/shop-as-customer-for-woocommerce/7043722

In essence, that allows you to do the exact process the customer would without logging out.

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts