[Geoff B.]

Good afternoon Peter,

I have to say that this is very odd. The fact that this happens everyday at the same time looks like a CRON job.
I am not sure if that is set at the server level or in a plug-in (e.g.: a security plugin could be responsible – scans for any file change and replaces them if they have changed).

In other words, I do not think that this is actually related to our plugin’s behaviour as much as something else going on with your installation.

As a first troubleshooting step, could you please provide us with your complete system information using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Geoff B.]

Good evening Eric and welcome back!

Thank you for reaching out to us.

We are sorry to hear about this issue creeping up on your website.
I would love to help you with this topic.

The good news is that has been identified by other users as a legitimate bug which is now one of our top priorities.

Unfortunately, I cannot commit to a release date for a fix at this point. But you will be contacted as soon as there is one.

In the meantime, there are a couple of workarounds available:

1. You could add the following snippet to your theme’s functions.php: https://theeventscalendar.com/support/forums/topic/http-error-500-when-trying-to-save-attendee-info/#post-1163856
2. You can read the following article on transients (and how to deal with them – since the issue here is transient related): https://theeventscalendar.com/favorite-developer-plugins/ 

We apologize for the inconvenience this might have caused so far.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Max,

Yes that is correct.

However, both of these things are typically free (unless you have very specific needs).
The most flexible and popular option is WooCommerce which lets you select tons of payment gateways (most of them free – e.g.: Paypal Express).

That being said, WooCommerce also allows you to activate payment types such as COD or even cheque payments if you do not want to use an actual payment gateway

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Bryony and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the RSVP additional fields (Name and Email) not showing up on your site when the quantity is set to 1 or more.
I would love to help you with this topic.

As a side note before we begin, I am noticing that you are still using our Woo Tickets plugin.
We are about to phase out support for this plugin which has been replaced by our Event Tickets Plus plugin.

After a proper DB backup, I would advise to follow these instructions, if you want to migrate: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

Back to your issue, I believe that there are 2 things that are causing Javascript errors on your website, which in turn prevents the additional fields from showing up. You can look these up using Google Chrome’s developer tools (more specifically the console):

1. Your Better WordPress minify plugin is not handling the “addMethod” properly. I suggest deactivating it for now or tweaking it until you get rid of that message
2. Your Instagram Feed plugin is also generating a TypeError (maybe because of problem 1). You might want to temporarily disable it too if that is not fixed by point 1.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Leonie,

You have a couple of options with that file (depending on what you feel comfortable with):

1. You can send me a copy of that specific file (make sure you compress it in a .zip file first) so that I can edit it
2. You can simply replace the untranslated strings by the words of your choice in Dutch.

Without seeing the exact content of your version of that file, that is the best I can do for now.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Matthew and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the weekly view showing blacked out events.
I would love to help you with this topic.

Somehow, there is a CSS rule that seems to be overriding the one in place.

In any case, you can simply add the following to your Custom CSS box in Divi.

.tribe-grid-allday .tribe-events-week-allday-single, .tribe-grid-body .tribe-events-week-hourly-single, .tribe-grid-allday .tribe-events-week-allday-single:hover, .tribe-grid-body .tribe-events-week-hourly-single:hover {
background-color: #64bca0 !important;
border-color: #409479 !important;
}
Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Dietmar and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the hardcoded string in the week mobile view.
Kudos on finding this one, coming up with a workaround and sharing this with us.

You are absolutely right, this should be corrected in our code moving forward.
Just to set expectations, this will still have to go through our full dev cycle, so I cannot commit to a release date at this point.

However, you will be contacted as soon as the fix is out.

Best regards,

Geoff B.

[Geoff B.]

Good afternoon July and welcome back!

I would love to help you with this topic.

You can try the following CSS rules

.tribe-events-organizer a {color:#000 !important}
.tribe-events-widget-link a {color:#000 !important}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Kamen and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

This is actually normal behaviour:

1. By default the order status is set to “processing” after a Paypal payment
2. The tickets are not sent until the order is set to “Complete”

Although this is great for a lot of our customers, it sounds like you would prefer these orders to be set to “Complete” automatically after a successful payment.

The good news is that you can do exactly that. You have a couple of options available to you:

1. Go to Events -> Settings -> Tickets and scroll all the way down (look for WooCommerce Support)
2. If that does not work, you can also add the following snippet to your theme’s functions.php: https://docs.woocommerce.com/document/automatically-complete-orders/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Morten and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the tribe search bar not working properly on your site.
I would love to help you with this topic.

I ran some tests and it looks like this is also true for other browser (Chrome, Firefox).

It sounds like this is a conflict with another plugin or perhaps your WordPress theme.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good afternoon Annette and welcome back!

Thank you for reaching out to us.

We are sorry to hear about
I would love to help you with this topic.

Your best bet would be to update the .po and .mo files in German and place them in the /wp-content/languages/plugins/ folder.
That way, you could change the text to your liking.

As an alternative you can also add the following snippet (after some tweaking) to your theme’s functions.php: https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

Let me know if that helps.

Have a great day!

Geoff B.

 

[Geoff B.]

Good afternoon John and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets not showing up on your event page.
I would love to help you with this topic.

As a first troubleshooting step, would it be possible to get a screenshot of your “Edit Event” screen including the details of the ticket (in a private reply) ?

Hang in there as we figure this one out!

Best regards,

Geoff B.

[Geoff B.]

Bonj0ur Alexandre,

Super. Je suis bien content que ça fonctionne pour vous!

Vous êtes le bienvenu dans nos forums s’il y a quoi que ce soit d’autre.

D’ici là, je vais fermer ce billet et vous souhaitez un excellent reste de semaine.

Salutations,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Leonie,

Unfortunately, it looks like the link to your theme is broken. I just cannot seem to open the zip file.

But, the good news is, that I have a copy of Eventica on my install.

I can’t confirm that the issue is that these strings are hard coded in the theme instead of using translatable strings.
The other possibility, is that theme is trying to use the language files from the theme instead of using the plug-in’s translatable strings.

You can find that code in the following file: wp-content/themes/eventica-wp/tribe-events/modules/meta/details.php around line 70.

Let me know if that helps.

Have a great day!

Geoff B.

[Author]

Posts