Events not showing when searching on mobile version or safari

[Morten]

Hi,

Thank you so much for this amazing plugin.

We are experiencing a problem with it on mobiles and on safari. When we go to the events-page.. all events are showing.. however, when we search for a specific event nothing shows up on mobile or on safari browser.

You can check it out on http://www.tableserviceapp.com/events/

However i found out, that after refreshing the site after searching for a specific event, it all appears, but not on the initial search?

Have you ever seen anything like this before, and know what could be causing this problem? 🙂

Best regards,

Morten Andersen

• This topic was modified 9 years, 7 months ago by Morten.

[Geoff B.]

Good evening Morten and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the tribe search bar not working properly on your site.
I would love to help you with this topic.

I ran some tests and it looks like this is also true for other browser (Chrome, Firefox).

It sounds like this is a conflict with another plugin or perhaps your WordPress theme.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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