[Geoff B.]

Good evening Peter and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

The good news is that we are just about to release a full calendar shortcode for our Pro customers.
Version 4.3 (currently in beta rc4) should be available around mid October.

So stay tuned!

In the meantime, if you have not done so already, you might also want to play with the Events Template setting in Events -> Settings -> Display . For some themes, that enables the use of a normal page template to display the calendar in.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Dion and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I think your best bet is to use the following third-party plugin: https://wordpress.org/plugins/the-events-calendar-category-colors/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Simon and welcome back!

Thank you for reaching out to us.

I am stoked that you found the solution. Kudos!

You are right, as our plugins evolves, there might be some customizations that need updating or deleting.

With that in mind, I am noticing that you are several versions behind the latest ones of our plugins (and that some of your licenses are expired).

We have some pretty exciting features and enhancements that have showed up since your version.
If you are ever interested in updating, I would recommend doing so for all plugins you are using AND doing a database backup first!

Is there anything else I can help you with ?

Best regards,

Geoff B.

[Geoff B.]

Good evening K. and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the adapted snippet not producing the desired results.
I would love to help you with this topic.

I will ask the snippet author to see what he says, because your code looks legit to me.

As an alternative, you coulf probably use Javascript to change your placeholder text.

Hang in there as I look that up for you.

Cheers,

Geoff B.

[Geoff B.]

Good evening George,

I took a look at hybopress.

To make a long story short, you have 3 options ahead of you:

1. Keep everything working exactly as it is now, understanding that you can’t update anything (at least as far as our plugins are concerned) and that at some point in the future our plugin may break with new versions of WordPress
2. Completely remove the customizations that impact ticket handling. That means that you will lose the custom work done, but will have a fully functioning theme with Event Tickets Plus
3. Hire one of our recommended customizers to do the customization for you.

Ideally, it would be better if you have access to a staging / test server for option 2.

What you need to do is to get rid of the following folders and files for option 2:

1. hybopress/tribe-events/wootickets/
2. Maybe /hybopress/tribe-events/tickets/
3. Maybe /hybopress/tribe-events/wootickets/woocommerce or parts of it

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Geoff B.]

Good evening Sallé and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the ticket field set not working as expected on your installation.
I would love to help you with this topic.

As a side note, we can totally continue this conversation in French if you prefer.

i have a bug on inserting a ticket field set in a event.
i select the ticket field set but nothing appear …

Just to confirm, this happens while you are trying to create a ticket, correct ?

By the looks of it, it sounds like there is a conflict going on. My 2 top suspects are:

1. Event Rocket. This used to be a great plugin, but it has been retired and is known to cause issues with the Events Calendar Pro plugins 4+. Please try deactivating it.
2. Your WordPress theme might have customizations that need updating or simply some form of conflict. Please try reverting back to a default WordPress theme temporarily (e.g.: twenty-fifteen) and see if the issue persists.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening David,

Thank you for writing back.

As per the themer’s guide, you need to make a copy of /events-calendar-pro/src/views/pro/widgets/modules/single-event.php.

Once that is done, simply drag in into the /tribe-events/folder of your WordPress theme and start editing away.

Let me know if that helps.

Have a great day!

Geoff B.

 

 

 

[Geoff B.]

Good evening Leonie,

Here is the updated folder back. tribe-events

Hopefully that should cut it.

As a side note, I think this theme developer would have been better off leaving the domain for the string translations to the-events-calendar instead of trying to use tokopress. The reason being that our plugins are already translated in many languages.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Christian and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Could you try the following solution ? https://theeventscalendar.com/support/forums/topic/move-ticket-for-to-top-of-page/#post-1114856

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Jason,

I am glad my CSS rules helped.
Try to keep an eye out for the customizer announcement.

What would the code be to change the header color with the days in please?

.tribe-events-calendar thead th, .tribe-events-grid .tribe-grid-header .tribe-grid-content-wrap .column, .tribe-grid-header {
background-color: #83bc59;
}

If one hovers over the day should something display in the header?

Yes, this header should display the event title.

You can address this with the following rule:

#tribe-events-content .tribe-events-tooltip h4, #tribe_events_filters_wrapper .tribe_events_slider_val, .single-tribe_events a.tribe-events-ical, .single-tribe_events a.tribe-events-gcal {
color: #fff;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Lindy,

1) You are referring to the “&” symbol, not the “@” symbol, correct?

Yes that is correct.

2) I use the @ symbol in most listings but I don’t use the “&” symbol very often, so I’m surprised the “&” symbol would be causing the problem; I know I’ve used it in the past when importing csv files and haven’t had an issue

The “&” symbol (ampersand) causes issues because of its use in URLs and codes as an operator.
It is possible that it might have worked in the past for you. Short term, if you want to use it, I would recommend “escaping it” by replacing it by “&” in your CSV file.

3) My problem was two-fold–many events were not importing at all and others were importing incorrectly with lots of mixed-up info. Did you check both issues with your solution to see if those were corrected as well?

Yes, getting rid of the & character fixes both issues.

4) If you are referring to the “&” symbol, do I just need to go in and change it wherever it appears?

Yes.

5) Again, if you are referring to the “&” symbol, it seems odd to me that it is affecting listings even when it is not used anywhere in that particular row/event item, so just wanted to check to make sure I’m understanding this correctly.

I understand what you are saying. What is going on is that when that character is read for parsing, it blurs the boundaries of each event (for boring technical reasons).

Give it a try and let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Tic Tac,

That is a great point. This snippet was not written with that capability.

Let me ask the author of that code for a possible update on this and get back to you.

Best regards,

Geoff B.

[Geoff B.]

Hey @Claudia,

Thank you for chiming in. I am not sure if you are actually related to Dwayne (it looks like that is the case).

But I am mostly stoked that this worked out for you.

Best regards,

Geoff B.

[Geoff B.]

Good evening July,

I have asked around regarding the bypass of the format validation for Cost.

Although it is not impossible, bypassing that validation will create several issues and threaten the proper functioning of our plugin.

The best approach to do what you are looking for would be to:

1. Use the Events Calendar Pro’s additional field functionality: https://theeventscalendar.com/knowledgebase/pro-additional-fields/
2. Hide the current cost field value from the single event details section
3. Replace that by the additional field

This is the cleanest most stable approach.

That being said, it does require some tweaking (which I suspect you might not be a fan of).
With that in mind, I would like to help you set it up if you are game.

But first, can you tell me how my previous updated child theme effort went ?

Best regards,

Geoff B.

[Geoff B.]

Good afternoon Kelly and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the Add events page not working on your install.
I would love to help you with this topic.

I just ran some tests on my end with the same version of Chrome. Unfortunately, I was not able to reproduce this issue.

This leads me to believe that the cause of this lies elsewhere. My best 2 guesses are:

1. Some template customization that might require updating. You can usually find these in your WordPress theme’s functions.php and /tribe-events/ folder
2. Some conflict with either your theme or a plugin

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

I would also advise to start with a quick and temporary attempt to revert to a default theme such as twenty-fifteen and see if the issue persists.

On a side note, there also seems to be an issue with your month view (http://conveners.org/events)

Let me know how that goes.

Best regards,
Geoff B.

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